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These release notes describe changes for CiscoWorks Blue Maps and SNA View Release 3.0.1. They also list any known problems with Release 3.0.1.
The most current release notes for this product are available on the World Wide Web (WWW) version of the Cisco.com. See the "Obtaining Documentation" section for information on accessing and using the web version of Cisco.com.
The following sections describe the major changes that have been made in CiscoWorks Blue Maps and SNA View Release 3.0.1.
The CiscoWorks Blue Maps and SNA View mainframe code is shipped entirely on the CiscoWorks Blue Maps and SNA View Release 3.0.1 CD-ROM. See the /mainframe/readme file on the CD-ROM for information about how to install the mainframe code from the CD-ROM.
The CiscoWorks Blue Maps and SNA View web page contains links to marketing and technical documentation and includes the latest downloadable CiscoWorks Blue files. Maintenance releases for the CiscoWorks Blue products will be made available on Cisco.com as problems are found and fixed. To find the latest product information, perform the following steps:
http://www.cisco.com/cgi-bin/tablebuild.pl?topic=268439652
Step 2 Select the CiscoWorks Blue Software Module Updates link.
Step 3 Follow the links to the desired product, version, and operating system.
Step 4 For more information about CiscoWorks Blue products, point your web browser to the following location:
http://www.cisco.com/go/cwblue
Support for Cisco SNA Switching Service (SNASw) has been enhanced. Because SNASw uses the APPN protocol and Cisco supports SNASw through APPN management, the APPN labels and references to APPN have been changed to SNASw/APPN. The motif application remains unchanged.
Because of the number of changes throughout the product, all such changes are not identified here.
A new command, cwb check db, checks the integrity of the database and offers alternatives if the database is found to be suspect. The database can be synchronized with the log file, restored from a backup taken the last time router discover was performed or the cwb maintenance command was run, or cleared completely, at which point discovery must be rerun to restore the data.
The cwb check db command is also run automatically whenever the CiscoWorks Blue process manager is restarted with the cwb start servers command. The same options are available for correcting any errors found.
CiscoWorks Blue now receives Cisco IOS traps for DLSw encapsulation and SNASw (APPN), converts them to a more human-readable format to be able to identify the affected resource, and sends them back to OpenView, NetView, or SunSolstice. To take advantage of this feature, you must configure SNASw and DLSw routers to send Cisco IOS traps to the CiscoWorks Blue workstation.
HPR/IP, also known as Enterprise Extender, is supported by identifying SNASw HPR/IP links and ports with IP addresses rather than with MAC addresses.
The Solaris version of the SNA View software includes the mainframe as a path tool target for diagnosing IP connectivity problems on HPR/IP links from an SNASw router to an HPR/IP mainframe. SNAView allows you to monitor the IP network between the router and the mainframe. An SNA Host running HPR/IP can be a path tool target. This feature is available only with the Solaris version.
A new log file for logging CiscoWorks Blue commands is available. An audit trail of CiscoWorks Blue commands issued is saved in the /opt/CSCOcb/logs/cwbcmd.log. This audit trail feature might helpful the Cisco TAC to diagnose problems.
New commands are provided to perform maintenance on the database and assorted log files, schedule, and unschedule automatic maintenance (a cron job)
A new command, cwb maintenance, is available to run various maintenance actions on CiscoWorks Blue.
The cwb maintenance command performs the following:
CiscoView software is no longer searched during installation as a standalone product. It is accessed over the web as part of the CiscoWorks 2000 packaging, with the following URL
http://<CiscoWorks URL or IP Address>:<CiscoWorks Port>/CSCOnm/servlet/ com.cisco.nm.cvw.servlet.CvServlet?csUser=autoLogin&Device=<device name or IP Address>
CiscoWorksBlue software fully qualifies device domain names to CiscoWorks 2000 (including the CiscoView feature) to ensure that the resource is correctly identified in CiscoWorks 2000.
All mainframe dataset member names are changed from the format NSP300*.* and NSPS300*.* to NSP301*.* and NSPS301*.*, respectively.
The apache httpd code has been upgraded to Version 1.3.26. This enhancement alleviates possible risks associated with apache security exposure.
Supported releases for CiscoWorks Blue Maps and SNA View Release 3.0.1 include the following:
Support for Windows NT has been removed. CiscoWorks Blue is no longer shipped on the Windows NT platform. Only AIX, HP-UX, and Solaris versions are supported.
Support for Solaris Version 2.5.1 and AIX Version 4.2 has been removed.
CiscoWorks Blue Maps and SNA View Release 3.0.1 have been tested successfully on Solaris versions 7 and 8 and on AIX Version 5, but these versions of Solaris are not officially supported.
Cisco cannot guarantee support, but will provide "best effort" support; however, problems related to these operating system levels might not be able to be resolved.
If you are upgrading to the new release, it is important to preserve the license key from the current version you are running. To upgrade, run the uninstall process from the CD. The uninstall script preserves the appropriate license key for you. Enter the following command:
Follow the instructions for installing the product as described in the CiscoWorks Blue Maps and SNA View Mainframe Installation Guide.
If you are required to open a case with the TAC, use these guidelines to collect data and provide some basic diagnostics:
Step 2 Run the /opt/CSCOcb/bin/cwb start MsgLogClient to display relevant messages related to the product operation. Past messages were logged to the files /opt/CSCOcb/bin/cwblogger.log.0 and cwblogger.log.1.
Step 3 If you need to open a case with the Cisco TAC, provide a description of your problem to the TAC and run the /opt/CSCOcb/bin/cwb tac command to collect diagnostic information, logs, configuration, and environment information that the TAC might need to diagnose your problem. This command will create a single tarred and compressed file that you can send to the TAC for diagnostics.
Make sure to include any diagnostic information you have collected.
Printed documentation is no longer provided. All CiscoWorks Blue documentation is available online from Cisco.com. See the "Obtaining Documentation" section for instructions and locations.
You can access the CiscoWorks Blue web page directly using the following URL:
http://www.cisco.com/go/cwblue
The following online publications are updated for Release 3.0.1:
You can find CiscoWorks Blue Maps and SNAView documentation at the following URL:
http://cio.cisco.com/univercd/cc/td/doc/product/rtrmgmt/bluelist/cwblue31/index.htm
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Maintenance customers and partners can self-register on CCO to obtain additional information and services Cisco.com serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of Cisco.com provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access Cisco.com in the following ways:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
http://www.cisco.com/en/US/partner/ordering/index.shtml
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
http://www.cisco.com/go/packet
http://www.cisco.com/go/iqmagazine
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
Posted: Wed Oct 22 18:38:55 PDT 2003
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