Table Of Contents

Release Notes for the Broadband Access Center for Cable Device Provisioning Engine Recovery CD-ROM



Using the Recovery CD-ROM

Obtaining Documentation

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Technical Assistance Center

Obtaining Additional Publications and Information

Release Notes for the Broadband Access Center for Cable Device Provisioning Engine Recovery CD-ROM

April 8, 2003


Introduction 2

Using the Recovery CD-ROM 2

Obtaining Documentation 4

World Wide Web 4

Documentation CD-ROM 4

Ordering Documentation 4

Documentation Feedback 5

Obtaining Technical Assistance 5 5

Technical Assistance Center 5

Cisco TAC Website 6

Cisco TAC Escalation Center 6


This release note describes how to use the recovery CD-ROM to re-image a DPE-590 device. It contains the complete instruction set you must follow to re-install the original software image supplied on the DPE-590. After completing the recovery CD-ROM procedure, you must reconfigure the DPE-590 with the same configuration setting used on the previous DPE.

Using the Recovery CD-ROM

The Broadband Access Center for Cable Device Provisioning Engine 590 Recovery CD-ROM contains one complete image of the software originally installed in your device provisioning engine (DPE).

If you need to re-image your DPE, complete this procedure:

Note The commands shown in this procedure must be entered from the root directory.

Step 1 Locate a Solaris computer that can export directories by means of Network File Sharing (NFS). Once you have identified this computer, share the DPE-590 directory of the recovery CD-ROM. To do this:

a. Open the /etc/dfs/dfstab file.

b. Identify the path to the DPE-590 subdirectory, on the CD-ROM, that you want to share. The following examples use /cdrom/DPE-590 as this path.

c. Add this line to the /etc/dfs/dfstab file:

share -F nfs /cdrom/DPE-590

d. Enter these commands to restart the NFS server:

/etc/init.d/nfs.server stop /etc/init.d/nfs.server start

The recovery CD-ROM should now be accessible on the network.

Step 2 Verify that the DPE is properly connected to the network and then use a terminal emulator program to connect to the console port on the DPE. Regardless of which emulator you use, you must configure these emulator settings: 9600 baud, 8 bits, no parity, 1 stop bit, and use hardware flow control.

Step 3 Verify that the DPE-590 is properly connected to the network and turn the power on.

Step 4 Press i within 5 seconds of the System Now Booting message appearing on screen. The bash boot prompt appears.

Step 5 Enter this command at the bash prompt:

bash# mount -t proc /proc /proc

Note All subsequent commands are entered at the bash prompt (bash#).

Caution You must perform this step precisely as shown. Subsequent steps require the accurate entry of this command.

Step 6 Identify the IP address and subnet mask you will assign to the DPE. For example purposes, assume these are and respectively.

Step 7 Enter this command:

ifconfig eth0 netmask up

Step 8 Determine whether a default gateway is needed to connect to the NFS server. Assume that the IP address of this gateway is and enter this command:

route add default gw eth0

Step 9 Determine the IP address of the NFS server containing the DPE-590 recovery CD (assume this to be and the shared directory name (assume this to be /cdrom/DPE-590).

Step 10 Enter this command:

mount -o nolock /mnt/source

Step 11 Enter this command to install the recovery image onto the DPE-590:


Note While this command is running, a considerable amount of information is displayed on screen. The command is complete when the bash prompt re-appears.

Step 12 Enter this command to verify that the image has been installed correctly:


Step 13 Enter these commands to complete the imaging:

/mnt/source/installer-bin/umount /mnt/floppy/opt /mnt/source/installer-bin/umount /mnt/floppy

Step 14 Reboot the DPE-590. This is accomplished in one of two ways:

power cycle the DPE

run this command from the directory indicated:

/mnt/source/installer-bin/reboot -f

Step 15 Once rebooted, you should reconfigure the DPE-590 with the previous DPE configuration settings. Refer to the Broadband Access Center for Cable Installation Guide for additional information.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at this URL:

You can access the Cisco website at this URL:

International Cisco web sites can be accessed from this URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

Ordering Documentation

You can find instructions for ordering documentation at this URL:

You can order Cisco documentation in these ways:

Registered users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

Registered users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:

Nonregistered users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities. offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on at this URL:

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:

iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:


Posted: Fri Mar 26 06:38:47 PST 2004
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