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Table Of Contents
Support and Troubleshooting Commands
Support and Troubleshooting Commands
This chapter contains the command line interface (CLI) commands that you can use to provide troubleshooting support for the Broadband Access Center (BAC) Device Provisioning Engine (DPE).
The commands described in this chapter are:
clear bundles
Use this command to clear any existing archived bundles on the DPE. You create these bundles by using the support bundle commands, which normally contain archived logs and archived state information of use to the Cisco TAC. Before using this command, ensure that all bundles are retrieved because the archived state is lost.
After you enter the command, a prompt appears to indicate that the bundles are being cleared and, when this is complete, the amount of disk space cleared (in bytes) appears.
Syntax Description
No keywords or arguments.
Examples
Example 1
dpe# clear bundlesClearing Cisco support bundles...+ 10101760 bytes cleared.This result occurs when existing archived bundles are cleared.
Example 2
dpe# clear bundlesClearing Cisco support bundles...+ No bundles to clear.This result occurs when there are no archived bundles to clear.
show bundles
Use this command to display all bundles currently available in the outgoing directory. You create these bundles by using the support bundle commands.
After the command is entered, results identify the bundles that are archived. However, if there are no bundles, a prompt indicating that there are no bundles available appears.
Syntax Description
No keywords or arguments.
Examples
Example 1
dpe# show bundlesoutgoing/cache-20060214-002023.bacoutgoing/state-20060214-002230.bacThis result occurs when bundles are currently archived.
Example 2
dpe# show bundlesNo bundles currently available.This result occurs when no bundles are currently archived.
support bundle cache
Use this command to bundle the current DPE cache. This command is useful when archiving the cache for delivery to the Cisco TAC. After the bundle is created, it is available from the FTP server's outgoing directory.
After the command is entered, a cache bundle is created for use by the TAC. The command displays the bundle specifics, including the compressed size of the bundle file.
Syntax Description
No keywords or arguments.
Examples
dpe# support bundle cacheCreating cache bundle for Cisco support...+ outgoing/cache-20060721-000218.bac+ Adding & compressing DPE cache...+ Size: 11780584 bytessupport bundle state
Use this command to bundle the current DPE state. This command is useful when archiving configuration and log files for the DPE for delivery to the Cisco TAC. After the bundle is created, it is available from the FTP server's outgoing directory.
Note
When sending information to the Cisco TAC, you should send the DPE bundle obtained with this command, and the state bundle obtained at the RDU. You generate this bundle by running the bundleState.sh command from the BPR_HOME/rdu/bin directory.
A script BPR_HOME/rdu/bin/bundlestate is available on the RDU. You use this script to bundle the RDU system state, including logs, when sending information to the TAC.After the command is entered, the current state of the DPE is bundled together, then the bundle file is compressed and identified for TAC use.
Syntax Description
No keywords or arguments.
Examples
dpe# support bundle stateCreating state bundle for Cisco support...+ /outgoing/state-20060721-000340.bac+ Adding a process listing to the support bundle...+ Adding a network connection listing to the support bundle...+ Adding and compressing files for support bundle...+ Size: 1205782 bytes
Posted: Thu Aug 31 21:46:13 PDT 2006
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