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Table Of Contents
Optical Networking Product Documentation CD-ROM
Obtaining Technical Assistance
About This Manual
This section explains who should read the Cisco ONS 15454 User Documentation Release 2.2.1, how it is organized, related documentation, and document conventions.
Audience
This guide is for Cisco ONS 15454 installation technicians and administrators who are responsible for configuring, maintaining, and enhancing ONS 15454 networks.
Organization
Related Documentation
Cisco ONS 15454 Release 2.2.1 Release Notes
Cisco ONS 15454 Product Overview
Cisco Warranty Services for ONG Products
Cisco ONS 15454 Quick Configuration Guide
Cisco ONS 15454 Quick Installation Guide
Related products:
Installing the Cisco ONS 15516 DWDM Filters
Conventions
The following conventions are used throughout this publication:
Note Means reader take note. Notes contain helpful suggestions or useful background information.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Warning Means reader be careful. In this situation, you might do something that could result in harm to yourself or others.
Tips Means the information might help you solve a problem.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•http://www.cisco.com
•http://www-china.cisco.com
•http://www-europe.cisco.com
Optical Networking Product Documentation CD-ROM
Optical networking-related documentation, including Cisco ONS 15454 User Documentation, Release 2.2.1, is available in a CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM, a member of the Cisco Connection Family, is updated as required. Therefore, it might be more current than printed documentation. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www.europe.cisco.com.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation, including the Optical Networking Product CD-ROM, from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case.The toll-free Optical Networking Assistance number is 1-877-323-7368.
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
Posted: Mon Feb 25 07:23:18 PST 2008
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