cc/td/doc/product/mels/15540x
hometocprevnextglossaryfeedbacksearchhelp
PDF

Table Of Contents

Release Notes for Cisco ONS 15540 ESPx
for Cisco IOS Release 12.1(10)EV1

Contents

Introduction

System Requirements

Memory Requirements

Hardware Supported

Determining the Software Version

Upgrading the System Image

Feature Set Table

Caveats

Limitations and Restrictions

Transponder Modules

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Release Notes for Cisco ONS 15540 ESPx
for Cisco IOS Release 12.1(10)EV1


This document describes caveats for Cisco IOS Release 12.1(10)EV1 for the Cisco ONS 15540 ESPx.

Date: September 9, 2002

Text Part Number: OL-2266-02

Contents

This document includes the following information:

Introduction

System Requirements

Caveats

Limitations and Restrictions

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Introduction

The Cisco ONS 15540 ESPx is an optical transport platform that employs DWDM (dense wavelength division multiplexing) technology. With the Cisco ONS 15540 ESPx, users can take advantage of the availability of dark fiber to build a common infrastructure that supports data, SANs (storage area networks), and TDM (time-division multiplexing) traffic. The system uses an enhanced chassis with front fiber-optic cable access for optical interconnections between transponders and optical mux/demux modules. For more information about DWDM technology and applications, refer to the Introduction to DWDM Technology publication and the Cisco ONS 15540 ESPx Planning and Design Guide.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.1(10)EV, and it includes the following sections:

Memory Requirements

Hardware Supported

Determining the Software Version

Upgrading the System Image

Feature Set Table

Memory Requirements

The DRAM memory configuration is 128 MB, which is the default for the Cisco ONS 15540 ESPx.

Hardware Supported

Table 1 lists the hardware components supported on the Cisco ONS 15540 ESPx and the minimum software version required. See the "Determining the Software Version" section for information on determining your software version.

Table 1 Cisco ONS 15540 ESPx Supported Hardware Modules and Minimum Software Requirements 

Component
Part Number
Description
Minimum Software Version Required

Chassis

15540-CHSB=

Chassis external connection system —19" RM, 14 U, 12 slot

 

Power supplies and spare power supply cables

15540-PWR-AC

120 to 240 VAC power supply

 

15540-CAB-AC

Custom AC-input power entry cable

 

15500-CAB-AC

North America

 

15500-CAB-ACA

Australia

 

15500-CAB-ACE

Europe

 

15500-CAB-CU

UK

 

15500-CAB-ACI

Italy

 

15500-CAB-ACR

Argentina

 

Blank motherboards and blank modules

15540-COV-07

Mux/demux motherboard blank panel

 

15540-COV-08

4 / 8 Ch. mux/demux blank panel

 

15540-COV-09

Line card motherboard blank panel

 

15540-COV-10

Transponder module blank panel

 

Fans

15540-FTMP=

Fan tray module populated with eight fans

12.1(10)EV

Processor cards

15540-CPU

Processor card

12.1(10)EV

Flash PC Cards

15500-PCMCIA16=

PCMCIA Memory Card 16Mb

12.1(10)EV

15500-PCMCIA20=

PCMCIA Memory Card 20Mb

12.1(10)EV

Mux/demux motherboards

15540-MMMB-1100

Supports mux/demux modules with OSC

12.1(10)EV

15540-MMMB-1200

Supports mux/demux modules without OSC

12.1(10)EV

Mux/demux modules without OSC

15540-MDXC-04A0

4-channel Band A

12.1(10)EV

15540-MDXC-04B0

4-channel Band B

12.1(10)EV

15540-MDXC-04C0

4-channel Band C

12.1(10)EV

15540-MDXC-04D0

4-channel Band D

12.1(10)EV

15540-MDXC-04E0

4-channel Band E

12.1(10)EV

15540-MDXC-04F0

4-channel Band F

12.1(10)EV

15540-MDXC-04G0

4-channel Band G

12.1(10)EV

15540-MDXC-04H0

4-channel Band H

12.1(10)EV

15540-MDXC-08A0

8-channel Band AB

12.1(10)EV

15540-MDXC-08B0

8-channel Band CD

12.1(10)EV

15540-MDXC-08C0

8-channel Band EF

12.1(10)EV

15540-MDXC-08D0

8-channel Band GH

12.1(10)EV

Mux/demux modules with OSC

15540-MDXD-04A0

4-channel Band A

12.1(10)EV

15540-MDXD-04B0

4-channel Band B

12.1(10)EV

15540-MDXD-04C0

4-channel Band C

12.1(10)EV

15540-MDXD-04D0

4-channel Band D

12.1(10)EV

15540-MDXD-04E0

4-channel Band E

12.1(10)EV

15540-MDXD-04F0

4-channel Band F

12.1(10)EV

15540-MDXD-04G0

4-channel Band G

12.1(10)EV

15540-MDXD-04H0

4-channel Band H

12.1(10)EV

15540-MDXD-08A0

8-channel Band AB

12.1(10)EV

15540-MDXD-08B0

8-channel Band CD

12.1(10)EV

15540-MDXD-08C0

8-channel Band EF

12.1(10)EV

15540-MDXD-08D0

8-channel Band GH

12.1(10)EV

15540-MDXD-32A0

32-channel AH

12.1(10)EV

Line card motherboards

15540-LCMB-1100

Supports four transponders with protection or four extended range transponders with protection

12.1(10)EV

15540-LCMB-1200

Supports four transponders without protection or four extended range transponders without protection

12.1(10)EV

MM transponder modules

15540-TSP1-01A3

Ch 1-2 —1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-03A3

Ch 3-4 —1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-05A3

Ch 5-6 —1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-07A3

Ch 7-8 — 310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-09A3

Ch 9-10 — 1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-11A3

Ch 11-12 — 1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-13A3

Ch 13-14 — 1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-15A3

Ch 15-16 —1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-17A3

Ch 17-18 —1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-19A3

Ch 19-20 —1310nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-21A3

Ch 21-22 —1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-23A3

Ch 23- 24—1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-25A3

Ch 25-26—1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-27A3

Ch 27-28—1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-29A3

Ch 29-30—1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

15540-TSP1-31A3

Ch 31-32—1310-nm MM 16 to 622 Mbps with SC

12.1(10)EV

SM transponder modules

15540-TSP1-01B3

Ch 1-2—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-03B3

Ch 3-4—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-05B3

Ch 5-6—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-07B3

Ch 7-8—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-09B3

Ch 9-10—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-11B3

Ch 11-12—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-13B3

Ch 13-14— 1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-15B3

Ch 15-16—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-17B3

Ch 17-18—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-19B3

Ch 19-20—1310nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-21B3

Ch 21-22—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-23B3

Ch 23- 24—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-23B3

Ch 23- 24—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-25B3

Ch 25-26—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-27B3

Ch 27-28—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-29B3

Ch 29-30 —1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

15540-TSP1-31B3

Ch 31-32—1310-nm SM 16 Mbps to 2.5 Gbps with SC

12.1(10)EV

Extended range transponder modules supporting SFP optics

15540-TSP2-0100

Ch 1-2

12.1(10)EV

15540-TSP2-0300

Ch 3-4

12.1(10)EV

15540-TSP2-0500

Ch 5-6

12.1(10)EV

15540-TSP2-0700

Ch 7-8

12.1(10)EV

15540-TSP2-0900

Ch 9-10

12.1(10)EV

15540-TSP2-1100

Ch 11-12

12.1(10)EV

15540-TSP2-1300

Ch 13-14

12.1(10)EV

15540-TSP2-1500

Ch 15-16

12.1(10)EV

15540-TSP2-1700

Ch 17-18

12.1(10)EV

15540-TSP2-1900

Ch 19-20

12.1(10)EV

15540-TSP2-2100

Ch 21-22

12.1(10)EV

15540-TSP2-2300

Ch 23-24

12.1(10)EV

15540-TSP2-2500

Ch 25-26

12.1(10)EV

15540-TSP2-2700

Ch 27-28

12.1(10)EV

15540-TSP2-2900

Ch 29-30

12.1(10)EV

15540-TSP2-3100

Ch 31-32

12.1(10)EV

Pluggable SFP optics for extended range transponder modules

15500-XVRA-01A2

ESCON and OC-3 1310-nm MM MT-RJ

12.1(10)EV

15500-XVRA-03B1

Gigabit Ethernet and Fibre Channel (1 Gbps)
1310-nm SM MTLC

12.1(10)EV

15500-XVRA-02C1

Gigabit Ethernet and Fibre Channel (1 Gbps)
850-nm MM MTLC

12.1(10)EV

15500-XVRA-02C2

Fibre Channel (2 Gbps) 850-nm MM MTLC

12.1(10)EV

15500-XVRA-02C3

Fibre Channel (2 Gbps) 1310-nm SM MTLC

12.1(10)EV

15500-XVRA-07B1

SONET OC-12 1310-nm SM MTLC

12.1(10)EV

1550-XVRA-06B

SONET OC-12 1310-nm MTLC

12.1(10)EV

15500-XVRA-07B1

SONET OC-48 1310-nm SM MTLC

12.1(10)EV

Optical cross connect

15500-CCDK01

ONS 15500 Cross Connect Drawer Kit

 

15500-CSDK01

ONS 15500 Cable Storage Drawer Kit

 

15500-VCGK01

ONS 15500 Vertical Cable Guide Kit

 

15500-CAB-MU-ADTR=

ONS 15540 MU-MU Insertion Adapter

 

15500-CAB-TL01=

Cable installation and removal tool. SFP removal tool.

 

Optical cable kits

15500-CAB-KIT1

Cable Kit 1 - (order 1x for LCMB without splitter, order 2x for LCMB with splitter): 2x MTP-8MU, 2x MU Adaptor, 8x MU-MU

 

MTP Cables

15500-CAB-MTP-01=

86" MTP to MTP cable - 2.5G Linecard Motherboard

 

Optical trunk cables (symplex)

15500-CAB-MSC01=

1.0m Tuned Low Loss MU to SC SM Patch Cable

 

15500-CAB-MSC02=

3.0m Tuned Low Loss MU to SC SM Patch Cable

 

15500-CAB-MST03=

1.0m Tuned Low Loss MU to ST SM Patch Cable

 

15500-CAB-MST04=

3.0m Tuned Low Loss MU to ST SM Patch Cable

 

Optical OADM and intra chassis cables (symplex)

15500-CAB-MMU-01=

0.25m (10") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-02=

0.35m (14") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-03=

0.45m (17") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-04=

0.5m (20") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-05=

1.0m (40") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-09=

1.16m (46") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-06=

1.5m (60") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-07=

2.0m (79") Tuned Low Loss MU to MU SM OADM Patch Cable

 

15500-CAB-MMU-08=

2.5m (98") Tuned Low Loss MU to MU SM OADM Patch Cable

 

Optical client cables (symplex)

15500-CAB-SC11=

1.0m SC to SC 62.5/125um MM Cable

 

15500-CAB-SC19=

1.0m SC to SC 50/125um MM Cable

 

15500-CAB-SC12=

1.0m SC to SC SM Cable

 

15500-CAB-SC13=

3.0m SC to SC 62.5/125um MM Cable

 

15500-CAB-SC20=

3.0m SC to SC 50/125um MM Cable

 

15500-CAB-SC14=

3.0m SC to SC SM Cable

 

15500-CAB-ST15=

1.0m SC to ST 62.5/125um MM Cable

 

15500-CAB-ST21=

1.0m SC to ST 50/125um MM Cable

 

15500-CAB-ST16=

1.0m SC to ST SM Cable

 

15500-CAB-ST17=

3.0m SC to ST 62.5/125um MM Cable

 

15500-CAB-ST22=

3.0m SC to ST 50/125um MM Cable

 

15500-CAB-ST18=

3.0m SC to ST SM Cable

 

Optical y-cables

15500-CAB-YMM-SC=

50/125um Multimode Y Cable with SC for Channel Protection

 

15500-CAB-YMM2-SC=

62.5/125um Multimode Y Cable with SC for Channel Protection

 

15500-CAB-YSM-SC=

Single Mode Y Cable with SC for Channel Protection

 

15500-CAB-YMM-SC=

50/125um Multimode Y Cable with SC for Channel Protection

 


Determining the Software Version


Note We strongly recommend that you use the latest available software release for all Cisco ONS 15540 ESPx hardware.


To determine the version of Cisco IOS software currently running on a Cisco ONS 15540 ESPx system, log in to the system and enter the show version EXEC command.

Upgrading the System Image

To ensure proper system functioning, follow the system image upgrading procedure described in the Cisco ONS 15540 ESPx Software Upgrade Guide.


Note Always set the configuration register to 0x2102 when upgrading the system image using the config-reg 0x2102 command in configuration mode.



Caution Improper system image upgrades can affect system functioning and redundancy. Always follow the recommended upgrade procedures.

Feature Set Table

The Cisco IOS Release software is packaged in feature sets (also called software images) depending on the platform. Each feature set contains a specific set of Cisco IOS features. Table 2 lists the Cisco IOS software feature sets available for the Cisco ONS 15540 ESPx.

Table 2 Feature Sets Supported by the Cisco ONS 15540 ESPx 

Feature Set
12.1(10)EV1
12.1(10)EV

Gigabit Ethernet

X

X

Fast Ethernet

X

X

Ethernet

X

X

ATM OC-3/STM-1, OC-12/STM-4, and OC-48/STM-16

X

X

SONET1 /SDH2

X

X

POS3

X

X

Fibre Channel (1 Gbps)

X

X

Fibre Channel (2 Gbps)

X

X

FDDI4

X

X

ESCON5 SM (200 Mbps)

X

X

FICON6 (800 Mbps)

X

X

Token Ring

X

X

SNMP

X

X

CiscoView

X

X

Cisco Transport Manager

X

X

CDP7

X

X

IP packets

X

X

OSCP8

X

X

APS9 protocol packets

X

X

Point-to-point

X

X

Hubbed ring

X

X

Meshed ring

X

X

Sysplex

X

X

GDPS10

X

X

Unidirectional path switching

X

X

Bidirectional path switching

X

X

1 SONET = Synchronous Optical Networking

2 SDH = Synchronous Digital Hierarchy

3 POS = Packet over SONET

4 FDDI = Fiber Distributed Data Interface

5 ESCON = Enterprise Systems Connection

6 FICON = Fiber Connection

7 CDP = Cisco Discovery Protocol

8 OSCP = Optical Supervisory Channel Protocol

9 APS = Automatic Protection Switching

10 GDPS = Geographically Dispersed Parallel Sysplex


Caveats

This section lists the caveats and corrected caveats for each release. Use Table 3 to determine the status of a particular caveat. In the tables, "C" indicates a corrected caveat, and "O" indicates an open caveat.

Table 3 Caveat Matrix for the Cisco ONS 15540 ESPx 

DDTS Number
12.1(10)EV1
12.1(10)EV

CSCdv90351 · ·

C

O

CSCdx70683 · ·

C

O

CSCdx07666 · ·

C

O

CSCdx32438 · ·

C

O

CSCdx37144 · ·

C

O

CSCdx42463 · ·

C

O

CSCdx80804 · ·

C

C

CSCdx80175 · ·

C

O

CSCdx87061 · ·

C

O

CSCdx89540 · ·

C

O

CSCdy03076 · ·

C

O

CSCdy40352 · ·

O

 

CSCdy40429 · ·

C

 

CSCdy40465 · ·

C

 

CSCdy49146 · ·

C

 

This section describes the caveats in the Cisco ONS 15540 ESPx.

CSCdv90351 · ·

Symptom: When there is a constant stream of loss of sync alarms, a port fail notification is not generated.

Although both signal failure and signal degrade thresholds are applied, only signal degrade is observed. The signal failure threshold is monitored by hardware registers. When the signal failure threshold is exceeded, the hardware normally generates a port fail notification. Because the loss of sync alarms are constant, the threshold exceeded cannot generate a port fail notification. The signal degrade is reported because it is monitored by software and does not need any notifications from hardware.

Workaround: Disable and reenable monitoring once with the no monitor/monitor enable command sequence to generate the port fail notification.

CSCdx70683 · ·

Symptom: The SRC reprogram for the standby processor card fails.

Workaround: Run the SRC reprogram on the active processor card, enable the processor switchover after switchover, and then run the SRC reprogram on the new active processor card. Remove and reinsert the processor card for the new FPGA to become effective.

CSCdx07666 · ·

Symptom: Loss of signal might occur before SD (signal degrade) and SF (signal failure) thresholds are exceeded and traffic may still continue to pass transparently.

The loss of signal detection is taken from the OE (optical to electrical) conversion subsystem, which is different from the source of the SD and SF counters. The loss of light sensitivity is a characteristic of the OE conversion unit and it may vary from unit to unit but is always < -30dBm.

Workaround: None.

CSCdx32438 · ·

Symptom: When the Rx port fiber is removed from the transponder module, ingress alarms are reported and cleared repeatedly. The alarm should not clear and the alarm should be reported only once.

Workaround: None

CSCdx37144 · ·

Symptom: Processor card gets into a nonresponsive state.

Workaround: None

CSCdx42463 · ·

Symptom: Processor card gets into a nonresponsive state for an extended interval, during which time the active standby LEDs may not indicate the correct active standby state.

Workaround: If the processor card has not been reset by the redundant processor card, the nonresponsive processor card can be removed and re-inserted in the chassis. This may cause a brief hit to data traffic, but the redundant processor card should take over and bring the system back up.

CSCdx80804 · ·

Symptom: The encapsulation fastethernet command fails on multimode transponders. The clock rate 100000 command succeeds but then pings over the signal fail intermittently.

Workaround: None.

CSCdx80175 · ·

Symptom: The show interface command output for a wave interface displays an "up" state but the Signal Quality shows loss of sync.

Workaround: None.

CSCdx87061 · ·

Symptom: CiscoView might display a different receive LED status on transponders from what is actually seen on the device.

Workaround: None.

CSCdx89540 · ·

Symptom: Client transmit enabled upon insertion disrupts y-cable clients.

Workaround: Remove client transmit fiber (y-cable leg) from the standby transponder before reinserting. Connect it back a few seconds after re-insertion of the standby transponder.

CSCdy03076 · ·

Symptom: The first time you OIR the OSC linecard, the card is brought into the admindown state.

Workaround: Enter the no shutdown command when the interface recovers.

CSCdy40352 · ·

Symptom: The processor card gets stuck in a nonresponsive state waiting for the console UART TxReady to get set. Normally a watchdog timeout will force recovery, but in some instances the Standby processor card does not recover on its own.

Workaround: Remove and replace the standby processor card.

CSCdy40429 · ·

Symptom: Under some situations the erratas of the system controller used on the processor card (GT64120A) can cause:

— A software forced crash due to memory ECC errors

— A bus error exception

— Corruption of data

Workaround: None

CSCdy40465 · ·

Symptom: Processor card becomes nonresponsive and does not respond to an NMI.

Workaround: Update processor card image to version 1.25 or higher.

CSCdy49146 · ·

Symptom: Under some circumstances single bit ECC errors occur and are corrected by the system controller, but are not recorded. Therefore, the user is unaware of these occurances.

Workaround: None.

Limitations and Restrictions

This section provides limitations and restrictions for Cisco ONS 15540 ESPx hardware and software.

Transponder Modules

This section contains limitiations and restrictions that apply to transponder modules.

When you insert the standby transponder module in a y-cable protected configuration, remove the cable from the transponder module before inserting the transponder module into the shelf. Failure to remove the cable might result in errors that can affect the performance of the active signal received by the client equipment.

CRC errors occur with 2-Gbps Fibre Channel on single-mode transponders when high input power levels are received from the client laser sources.

Data errors or link-down conditions for 2-Gbps Fibre Channel might occur on single-mode transponders when used with certain client laser sources. Transmitters in some client GBIC and SFP transceiver units might send large overshoots in optical power with signal bit transitions, causing momentary overload conditions on the transponder client side receiver. The average transmitted power level from the GBIC does not violate the overload specification of the transponder client side receiver, so a power meter does not detect the overload.

The workaround is to attenuate the signal from the client equipment to a recommended level of -12 dBm when transmitting 2-Gbps Fibre Channel services.

If both processor cards are removed, traffic through the system is affected as follows:

For Type 2 extended range transponder modules, traffic is shut down.

For 10-GE transponder modules, traffic is shut down.

Type 1 SM transponder modules and MM transponder modules do not operate reliably. The traffic might be affected.

In the shutdown state, the Status LED on the line card motherboard turns orange.


Note Traffic on pass through optical channels (which passively pass through the mux/demux modules) are not affected by the removal of the processor cards.


Related Documentation

Refer to the following documents for more information about the Cisco ONS 15540 ESPx:

Cisco ONS 15540 ESPx Planning and Design Guide

Regulatory Compliance and Safety Information for the Cisco ONS 15500 Series

Cisco ONS 15540 ESPx Hardware Installation Guide

Cisco ONS 15540 ESPx Configuration Guide and Command Reference

Network Management for the Cisco ONS 15540 ESPx

Cisco ONS 15540 ESPx Alarms and Error Messages

Glossary of Optical Networking Terms

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.


hometocprevnextglossaryfeedbacksearchhelp

Posted: Tue Jun 8 13:04:24 PDT 2004
All contents are Copyright © 1992--2004 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.