Reporting

• Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) WebView Installation and Administration Guide
  This document discusses how to install and administer WebView, how to set up users to access WebView, and installation troubleshooting tips.

• WebView Online Help for ICM 6.0(0)
  This document describes how to use WebView and includes reference descriptions of all the templates.

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) WebView Template Reference Guide
  This manual describes the Cisco IPCC WebView report templates. See the WebView online help for further information.

• Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Template Design Guide Using InfoMaker
  This document is a tutorial for using Sybase's InfoMaker to create custom report templates.

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) Reporting Guide
  This document provides info. to understand and interpret reporting data in an IPCC Enterprise environment. It also explains configuration and scripting on reporting data for planning and deploying your IPCC Enterprise system to meet your reporting needs.