Outbound Option

• Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Outbound Option Setup and Configuration Guide
  This document provides installation and configuration information about the Cisco Intelligent Contact Management (ICM) Outbound Option (formerly Blended Agent) application.

• Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Outbound Option User Guide
  This document describes how to administer and use the Cisco Intelligent Contact Management (ICM) and IPCC Outbound Option (formerly Blended Agent).