Outbound Option
Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Outbound Option Setup and Configuration Guide
This document provides installation and configuration information about the Cisco Intelligent Contact Management (ICM) Outbound Option (formerly Blended Agent) application.
Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Outbound Option User Guide
This document describes how to administer and use the Cisco Intelligent Contact Management (ICM) and IPCC Outbound Option (formerly Blended Agent).
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