Reporting

• Cisco ICM Software Release 5.0 Custom Screen Builder User Guide
  This document provides a tutorial for using Cisco ICM software's Custom Screen Builder to create custom report templates.

• Cisco ICM Software Release 5.0 WebView Installation Guide
  This document discusses how to install WebView and how to set up users to access WebView.

• Cisco ICM Software Release 5.0 WebView Reporting Online Help
  This document describes how to use WebView and includes reference descriptions of all the templates.

• Cisco ICM Software Release 5.0 WebView User Guide
  This document describes the Cisco WebView product and introduces report categories. This document also explains how to use the WebView tools to report on ICM and/or IPCC systems.

• Cisco ICM Software Release 5.0 Database Schema Handbook
  This document provides information on how data is organized in the databases for ICM software.

• Schema Changes in ICM Releases 4.6 and 5.0
  This document contains changes made in the ICM Schema from ICM 4.6 to ICM 5.0.

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) Reporting Guide
  Introduced in IPCC 6.0, this guide helps you understand and interpret IPCC reporting data & may be useful for IPCC 5.0 customers. It also explains configuration and scripting on reporting data for planning and deploying IPCC to meet your reporting needs.