Cisco E-Mail Manager Option (formerly Cisco E-Mail Manager)

• Cisco Email Manager 5.0 Browser and Database Support Matrix, (December 4, 2006)

• Cisco E-Mail Manager 5.0: Overview Guide - PDF (July 18, 2006)
  An overview of E-Mail Manager functionality, capability, and architecture.

• Cisco E-Mail Manager 5.0: Administration Guide - PDF (December 13, 2006)
  How to administer Cisco E-Mail Manager to receive and process messages.

• Cisco E-Mail Manager 5.0: Agent Guide - PDF (July 18, 2006)
  How agents receive, read and process messages.

• Cisco E-Mail Manager 5.0: Application Programming Interface Guide - PDF (July 18, 2006)
  Reference information, instructions, and examples on building applications that communicate withe the E-Mail Manager API Server.

• Cisco E-Mail Manager 5.0: Database Guide - PDF (July 18, 2006)
  An overview of database table schemas for the Primary, LAMBDA and CIR databases.

• Cisco E-Mail Manager 5.0: External Data Access Guide - PDF (July 18, 2006)
  Information on the External Data Access toolkit, which demonstrates how data from external databases can be used within E-Mail Manager.

• Cisco E-Mail Manager 5.0: Implementation and Customization Guide - PDF (July 18, 2006)
  Guidelines on implementing E-Mail Manager, instructions on customizing the look of the Web interface, and information about extending the capabilities of rules and templates.

• Cisco E-Mail Manager 5.0: Installation and Configuration Guide - PDF (December 13, 2006)
  How to install and configure Cisco E-Mail Manager.

• Cisco E-Mail Manager 5.0: Release Notes
  Describes new features in eMail Manager release 5.0, known issues and workarounds.

• Cisco E-Mail Manager 5.0: ICM Multichannel Software Implementation Map - PDF
  A plan for implementing multichannel software.

• Cisco E-Mail Manager 5.0: ICM Multichannel Software Overview - PDF
  This document provides a high-level description of the multichannel software.

• Cisco E-Mail Manager 5.0: ICM Multichannel Software Overview - Zipped HTML
  This document provides a high-level description of the multichannel software.

• Cisco E-Mail Manager 5.0: ICM Multichannel Software Implementation Map
  A plan for implementing multichannel software.

• Cisco E-Mail Manager 5.0: ICM Software WebView for E-Mail Manager - Zipped HTML (December 13th, 2006)
  This guide is for E-Mail Manager users who run historical reports on contact center e-mail activity.

• Cisco E-Mail Manager 5.0: Administrator's Quick Start Guide - PDF
  A quick start for Cisco E-Mail Manager administrators.

• Cisco E-Mail Manager 5.0: Quick Reference Guide - PDF
  A quick reference guide for Cisco E-Mail Manager.

• Cisco E-Mail Manager 5.0: Agent Quick Start Guide - PDF
  A quick start guide for Cisco E-Mail Manager agents.

• Cisco E-Mail Manager 5.0: Resource Card - PDF
  A resource card for Cisco E-Mail Manager.