CTI (Computer Telephony Integration) Toolkit Documentation

• Cisco ICM Software Release 4.6 CTIClient Reference Guide
  This document provides guidelines for using CTIClient controls to create agent workstation applications that integrate ICM functions with CTI applications.

• Cisco ICM Software Release 4.6 CTI Programmer's Guide
  This document provides programmers with installation instructions, background information, prog. guidelines, third-party device info., and descriptions of various utility programs in order to help integrate CTI client applications with ICM software.

• Cisco ICM Software Release 4.6 Desktop Control Server Reference Guide
  This document provides guidelines for using the Desktop Control Server (DCS) to create agent workstation applications that integrate ICM functions with CTI applications.

• Cisco ICM Software Release 4.6 JavaClient Reference Guide
  This document provides guidelines for using JavaClient to create agent workstation applications that integrate ICM functions with CTI applications.

• Cisco ICM Software Release 4.6 Softphone Controls Reference Guide
  This document provides guidelines for using Softphone Controls to create agent workstation applications that integrate ICM functions with CTI applications.