CTI Object Server (CTI OS) Documentation

• Release Notes for Service Release 3 for Cisco CTI Software Release 4.7

• Release Notes for Service Release 2 for Cisco CTI Software Release 4.7

• Release Notes for Service Release 1 for Cisco CTI Software Release 4.7

• Release Notes for Cisco CTI Software Release 4.7

• Cisco ICM Software Release 4.7 CTI OS System Manager's Guide
  This document provides procedures for installing and configuring the CTI OS product.

• Cisco ICM Software Release 4.7 IPCC Supervisor Desktop User Guide
  This document provides instructions for using the IPCC Supervisor Desktop. The manual includes descriptions and instructions for IPCC supervisor features used for monitoring and managing agent team members.

• Cisco ICM Software Release 4.6.2 CTI OS Developer's Guide
  This document describes CTI OS Architecture and the CTI OS Client Interface and provides syntax and descriptions for CTI OS methods and events.

• Cisco ICM Software Release 4.6.2 CTI OS System Manager's Guide
  This document provides procedures for installing and configuring the CTI OS product.

• Cisco ICM Software Release 4.6 CTI OS Product Description
  This document provides an introduction to CTI, as well as an overview and description of the products that are contained in the Cisco ICM software CTI offerings.

• Cisco ICM Software Release 4.6.1 IPCC CTI OS Agent Desktop User Guide
  This document provides agents with instructions for using CTI OS Softphone to answer and process calls.

• Cisco ICM Software Release 4.6.1 IPCC Supervisor Desktop User Guide
  This document provides instructions for using the IPCC Supervisor Desktop. The manual includes descriptions and instructions for IPCC supervisor features used for monitoring and managing agent team members.

• Cisco ICM Software Release 4.6.1 CTI OS Developer's Guide
  This document describes CTI OS Architecture and the CTI OS Client Interface and provides syntax and descriptions for CTI OS methods and events.

• Cisco ICM Software Release 4.6.1 CTI OS System Manager's Guide
  This document provides procedures for installing and configuring the CTI OS product.

• Cisco ICM Software Release 4.6.1 IPCC CTI OS Agent Desktop User Guide
  This document provides agents with instructions for using CTI OS Softphone to answer and process calls.

• Cisco ICM Software Release 4.6 CTI OS Developer's Guide
  This document describes CTI OS Architecture and the CTI OS Client Interface and provides syntax and descriptions for CTI OS methods and events.

• Cisco ICM Software Release 4.6 CTI OS System Manager's Guide
  This document provides procedures for installing and configuring the CTI OS product.