Troubleshooting

This appendix contains troubleshooting tips that may help resolve a configuration problem without your need to contact the Cisco Technical Assistance Center (TAC). This appendix contains the following sections:

If you contact TAC regarding your LocalDirector configuration, have a diagram of your network with IP addresses and subnet masks available, and have a copy of output from the following commands:

show bind
show bridge
show configuration
show interface
show name
show real
show syslog
show version
show virtual

Console Is Blank

Make sure that you used the console cable provided with LocalDirector, and that it is properly connected.
Make sure that the terminal emulation software is set at 9600 baud, 8 data bits, no parity, and 1 stop bit.

Problems Booting

If you have a nonsystem diskette in the diskette drive, LocalDirector will not boot and will display messages similar to the following:

Finesse Bios V3.3
Booting Floppy
..................................Execing flop
Finesse Bios V3.3
Booting Floppy
..................................Execing flop
Finesse Bios V3.3
Booting Floppy

Replace the diskette with one that contains LocalDirector software, or remove the diskette so LocalDirector can boot from Flash memory.

We recommend that you remove the LocalDirector software floppy diskette after the initial boot of LocalDirector and store it in a safe place.

Note When copying files from CCO, do not copy the LocalDirector .exe to diskette and use it as a system diskette. See Appendix B, "Upgrading LocalDirector Software," for more information on downloading files from CCO.

Cannot Access Real Servers

Use the show configuration command to verify that each network interface is properly configured.
Make sure that the devices on both network interface segments have the same network number.

Real Servers Can Be Accessed but Virtual Server Is Not Working

You may encounter a situation where you can access the real servers and can ping the virtual servers, but you cannot access the real servers through a virtual server. This situation is usually caused by either a bad cable (rare) or a bridge loop (most likely).

Sometimes two interfaces of LocalDirector are connected to the same switch/hub, thereby creating a loop. SYSLOG messages are generated to indicate a bridge loop. Ensure that you have properly deployed LocalDirector, with all the servers on one side and the incoming network on the other.

Check the bridge with the show bridge command.
Check the routing table with the show route command.
Make sure you are not trying to access the virtual server from the server side of the switch.
Use the show virtual command to make sure that the virtual server is in service (IS).

Load Balancing

Make sure (via the show real, show config, and show bind commands) that all the real servers are properly bound to the virtual address(es) and marked in service (IS).
Test with the ping and traceroute commands to determine if you can reach the real servers through LocalDirector (they should be available). Check for routing loops.
If you have assigned weight values to your real servers with the weight command, be sure to use to the weighted keyword with the predictor command.

Note Depending on your environment, minor fluctuations may occur in load balancing.

Rebooting

If a LocalDirector is truly crashing (as opposed to just rebooting), it will dump core. Capture the core dump and provide it to the Cisco TAC to determine whether the cause is known.

Changing Routers or Servers Causes Access Problems

Changing routers or servers may cause access problems if LocalDirector is using an old MAC address. Use the no arp or clear arp command to clear the ARP cache.

Forgot Password

If you use the configure floppy command, the password that was in use when the diskette was saved will overwrite the current password. Try a previously used password, or contact the TAC.

SYSLOG and SNMP Messages

This section contains tables that alphabetically list the SYSLOG messages generated by LocalDirector. SYSLOG messages are categorized into the following severities and are shown in the following tables: Notice in Table A-1, Error in Table A-2, Critical in Table A-3, and Emergency in Table A-4. The tables also include the functional component of LocalDirector where the message originates (such as the command interface, failover, and so forth).

SYSLOG Notice Messages

Table A-1: SYSLOG Notice Messages

Message	Functional Component
Begin Configuration: reading from floppy	Command interface
Begin Configuration: reading from memory	Command interface
Begin Configuration: reading from net	Command interface
Begin Configuration: reading from terminal	Command interface
Begin Configuration: writing to floppy	Command interface
Begin Configuration: writing to memory	Command interface
Begin Configuration: writing to net	Command interface
Begin Configuration: writing to standby	Command interface
Begin Stateful Connection Replication: Sending to mate	Load balancer
dfp: can't ioctl tcp error call back	Rotor
dfp: Connected to dfp host host:port	Rotor
dfp: Connection to dfp host host closing because: message	Rotor
dfp: Connection to host terminated	Rotor
dfp error: io problem in security check	Rotor
dfp error: not a pref_info_msg	Rotor
dfp_error: malformed packet	Rotor
dfp error: reserved field expected to be 0	Rotor
dfp error: security error	Rotor
dfp error: unsupported proto type proto	Rotor
dfp error: wrong proto ver, got ver expected ver	Rotor
dfp error: wrong security type, received:type expected:type	Rotor
dfp error: wrong vector type, received:type expected:type	Rotor
dfp:trying to connect to dfp host host	Rotor
Edited from At Capacity to Failed (External)	Real machine state change
Edited from At Capacity to Maintenance	Real machine state change
Edited from At Capacity to Out of Service	Real machine state change
Edited from At Capacity to Sticky	Real machine state change
Edited from Failed (External) to In Service	Real machine state change
Edited from Failed (External) to Maintenance	Real machine state change
Edited from Failed (External) to Out of Service	Real machine state change
Edited from Failed (External) to Sticky	Real machine state change
Edited from Failed to Failed (External)	Real machine state change
Edited from Failed to In Service	Real machine state change
Edited from Failed to Maintenance	Real machine state change
Edited from Failed to Out of Service	Real machine state change
Edited from Failed to Sticky	Real machine state change
Edited from In Service to Failed (External)	Real machine state change
Edited from In Service to Maintenance	Real machine state change
Edited from In Service to Out of Service	Real machine state change
Edited from In Service to Sticky	Real machine state change
Edited from Maintenance to Failed (External)	Real machine state change
Edited from Maintenance to In Service	Real machine state change
Edited from Maintenance to Out of Service	Real machine state change
Edited from Maintenance to Sticky	Real machine state change
Edited from Newly Created to In Service	Real machine state change
Edited from Newly Created to Out of Service	Real machine state change
Edited from Out of Service to Failed (External)	Real machine state change
Edited from Out of Service to In Service	Real machine state change
Edited from Out of Service to Maintenance	Real machine state change
Edited from Out of Service to Sticky	Real machine state change
Edited from Sticky to Failed (External)	Real machine state change
Edited from Sticky to In Service	Real machine state change
Edited from Sticky to Maintenance	Real machine state change
Edited from Sticky to Out of Service	Real machine state change
Edited from Testing to Failed (External)	Real machine state change
Edited from Testing to Maintenance	Real machine state change
Edited from Testing to Out of Service	Real machine state change
Edited from Testing to Sticky	Real machine state change
End Configuration: FAILED	Command interface
End Configuration: OK	Command interface
End Configuration: [OK]	Command interface
End Stateful Connection Replication	Load balancer
Erase Configuration.	Command interface
init_snmpd: out of memory	SNMP
In Service	Real machine state change
LocalDirector Booted	Load balancer
Newly created edited to In Service	Real machine state change
Newly created edited to Out of Service	Real machine state change
Passed security	Rotor
snmp: cannot open UDP channel on interface interface	SNMP
snmp: could not create snmp thread	SNMP
snmp: could not create snmp trap thread	SNMP
snmpd: out of memory	SNMP
snmp:init_snmp_trap: could not malloc	SNMP
SNMP not available.	SNMP
snmp: snmp_write: invalid or null data	SNMP
snmp: unknown gtrap gtrap	SNMP
snmp: unknown strap strap	SNMP
Testing	Real machine state change

SYSLOG Error Messages

Table A-2: SYSLOG Error Messages

Message	Functional Component
Bridge Loop, %E ifc %d->%d	Bridge
Route table full. %I %I %I not added.	IP

SYSLOG Critical Messages

Table A-3: SYSLOG Critical Messages

Message	Functional Component
Application Remains Failed	Real machine state change
At Capacity	Real machine state change
Brought into service	Real machine state change
Configuration replication to Standby unit FAILED for command command	Command interface
Edited from Failed (External) to Failed	Real machine state change
Edited from In Service to Failed (External)	Real machine state change
Edited from In Service to Maintenance	Real machine state change
Edited from In Service to Sticky	Real machine state change
Edited from Maintenance to In Service	Real machine state change
Edited from Sticky to Failed	Real machine state change
Failed	Real machine state change
Failed Application	Real machine state change
Failed (No answer)	Real machine state change
Failed (TCP RST)	Real machine state change
LocalDirector LocalDirector out of connections!	Load balancer
No longer At Capacity	Real machine state change
Remains Failed	Real machine state change
Switching '%V' from 'slowstart' to '%P'	Load balancer
Switching '%V' from '%s' to 'slowstart'	Load balancer
Virtual machine '%V' no longer under SYN attack, going to normal mode.	Load balancer
Virtual machine '%s' under SYN attack, going to SynGuard mode!	Load balancer
Unit¹: Bad cable: myside - pin1 or pin4-11 external loopback	Failover
Unit: Bad cable: myside - pin4	Failover
Unit: Bad cable :myside - pin4-11 external loopback	Failover
Unit: Bad cable: otherside - pin6-14 internal loopback	Failover
Unit: Begin configuration replication: Receiving from mate	Failover
Unit: Begin Configuration Replication: Sending to mate	Failover
Unit: Cable not connected my side.	Failover
Unit: Cable not connected other side.	Failover
Unit: Cable OK.	Failover
Unit: Disabling Failover.	Failover
Unit: Enabling Failover.	Failover
Unit: End Configuration Replication	Failover
Unit: Error reading cable status.	Failover
Unit: Failover communications failure.	Failover
Unit: Link status 'Down' on interface interface	Failover
Unit: Link status 'Up' on interface interface	Failover
Unit: Lost Failover communications with mate	Failover
Unit: Mate interface interface failed.	Failover
Unit: Mate interface interface OK.	Failover
Unit: Mate reporting failure.	Failover
Unit: Mate says I'm failed.	Failover
Unit: Mate's interface interface failed	Failover
Unit: Monitoring on interface interface normal	Failover
Unit: Monitoring on interface interface waiting	Failover
Unit: No response from mate.	Failover
Unit: Power failure other side.	Failover
Unit: Switching to ACTIVE.	Failover
Unit: Switching to FAILED.	Failover
Unit: Switching to OK.	Failover
Unit: Switching to STNDBY.	Failover
Unit: Testing Interface interface	Failover
Unit: Testing on interface interface Failed	Failover
Unit: Testing on interface interface Passed	Failover

¹Unit can be "Primary" or "Secondary," depending on whether it is the primary or secondary unit as determined by the failover cable.

SYSLOG Emergency Messages

Table A-4: SYSLOG Emergency Messages

Message	Functional Component
Net Configuration: Access TFTP error	Command interface
Net Configuration: Badport TFTP error	Command interface
Net Configuration: Baduser TFTP error	Command interface
Net Configuration: Diskfull TFTP error	Command interface
Net Configuration: Exists TFTP error	Command interface
Net Configuration: failed	Command interface
Net Configuration: Illegalop TFTP error	Command interface
Net Configuration: NotFound TFTP error	Command interface
Net Configuration: Resource TFTP error	Command interface
Net Configuration: Server Errmesg TFTP error	Command interface
Net Configuration: Timedout TFTP error	Command interface
Net Configuration: unknown TFTP state	Command interface

Table of Contents

Troubleshooting