About this Guide

This guide explains how to configure and use the Domain Name Manager (DNM service and DNM Browser), the DomainName service (basic Domain Name Service), and the DHCP/BootP service.

Audience

This guide is for network managers who perform any of the following tasks:

• managing domain names

• supplying configuration data for diskless workstations and dynamic hosts

• synchronizing system clocks on multiple hosts

If you are not familiar with the Domain Name System, the book DNS and BIND by Paul Albitz and Cricket Liu, O'Reilly & Associates, Inc., is highly recommended.

Document Conventions

This guide uses the following conventions:

• The symbol ^ represents the key labeled Control.

For example, the key combination ^ D means hold down the Control key while you press the D key.

• Command descriptions use these conventions:

  • Commands and keywords are in boldface.

  • Arguments for which you supply values are in italics.

• Examples use the following conventions:

  • Terminal sessions and information the system displays are printed in screen font.

  • Information you enter is in boldface screen font.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

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Note Means reader take note. Notes contain helpful suggestions or references to material not in this manual.

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Getting Help

You can obtain help by reviewing specific sections in this guide, viewing or printing the online documentation, viewing electronic support information, or contacting Technical Support.

Viewing and Printing Online Documentation

CDDM and Cisco Server Suite 1000 documentation is available online in HTML, PDF, and PostScript formats.

HTML Format

To view the HTML version of the online documentation, start your web browser and open the following files, which are located on the CD-ROM. Include the mount point for the CD-ROM in the path names.

unix/doc/html/index.htm

unix/doc/html/relnotes.htm

After you have installed the CDDM or Cisco Server Suite 1000, you can access the HTML documentation in the doc/html subdirectory of the installation directory.

The Netscape web browser is included with the CDDM and Cisco Server Suite 1000. You may need to install Motif on your system to be able to run Netscape. Once you have installed the software, you can start Netscape with the command:

install_dir/MultiNet/bin/netscape

where install_dir is the directory in which you installed the CDDM software.

PDF Format

The online documentation is also supplied in PDF format. To view the PDF version of the documentation, start Adobe PDF Reader, and view the following files, located on the CD-ROM. Include the mount point for the CD-ROM in the path names.

unix/doc/pdf/concepts.pdf

unix/doc/pdf/adguide.pdf

unix/doc/pdf/instalgd.pdf

unix/doc/pdf/relnotes.pdf

After you have installed the CDDM or Server Suite 1000, you can access the PDF documentation in the doc/pdf subdirectory of the installation directory.

PostScript Format

The online documentation is also supplied in PostScript format. To print the PostScript version of the documentation, print the following files, located on the CD-ROM. Include the mount point for the CD-ROM in the path names.

unix/doc/ps/concepts.ps

unix/doc/ps/adguide.ps

unix/doc/ps/instalgd.ps

unix/doc/ps/relnotes.ps

After you have installed the CDDM or Cisco Server Suite 1000, you can access the PostScript documentation in the doc/ps subdirectory of the installation directory.

Cisco Connection Documentation

Cisco documentation and additional literature are available on a CD-ROM called Cisco Connection Documentation, Enterprise Series, which ships with your Cisco chassis. The CD is updated and shipped monthly, so it might be more up to date than printed documentation. To order additional copies of the Cisco Connection Documentation, Enterprise Series CD, contact your local sales representative or call Customer Service. The CD is available both as a single CD and as an annual subscription. You can also access Cisco technical documentation on the World Wide Web URL http://www.cisco.com.

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Note The Cisco Connection Documentation, Enterprise Series CD was previously called UniverCD.

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Viewing Electronic Support Information

Many technical questions can be answered by Cisco's electronic information services. Cisco recommends using these services before calling Technical Support.

The electronic information services are:

• A World Wide Web server; the URL is http://www.tgv.cisco.com

• An FTP server; the address is ftp.tgv.cisco.com

• An electronic mailing list; subscribe to the info-multinet@cisco.com mailing list if your electronic mail system supports the use of SMTP mail to the Internet.

To subscribe to info-multinet@cisco.com, send a message to info-multinet-request@cisco.com with the word subscribe as the only word of the message body text.

Contacting Technical Support

Cisco provides technical support only for registered technical contacts with a current support agreement at each customer site. If you purchased the Cisco DNS/DHCP Manager from an authorized Cisco distributor or partner, technical support is available directly from them.

If your site does not have a current support agreement, you may call Cisco's Technical Support department for a per-call fee. Please have a major credit card number handy when making this call. For customers in the warranty period, 90 days from the date of purchase, there is no charge for this call.

You can contact Technical Support as follows:

• Electronic Mail

For many questions, electronic mail is the preferred communication tool. Technical support via electronic mail is available to qualified contacts with a current support agreement. Send electronic mail to:

tgv-support@cisco.com

Electronic mail is answered on weekdays between 6 A.M. and 5 P.M. United States Pacific Time.

When sending electronic mail, include the following information in your message:

Information about you:
Your name
Company
Telephone
Fax
Email address
Information about your host configuration:
Brand and model
OS (Solaris, HP/UX, or AIX)

Attach any files that you think may be relevant, such as log files, and any error messages.

Including this information helps Technical Support process and track your electronic support request.

• Calling Technical Support

You can call one of the following numbers for support between 6 A.M. and 5 P.M. United States Pacific Time:

(800) 553-6387 (553-nets)

(408) 526-7209

When you call Cisco, you will be connected to a Cisco Technical Support Call Coordinator. Briefly describe your problem. Technical Support will return your call; please do not ask to be put on hold.

Before calling:

• Verify that your support agreement is current.

• Gather the information requested in the first bullet item of this list.

• Send comments about the documentation to tgv-doc@cisco.com.