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February 28, 2000
This note applies to the quad-port DMT ATU-C line card (4xDMT), product number ATUC-1-4DMT, revision 800-05262-03 or greater.
The enclosed device is a 4xDMT for use in Cisco 6130 and Cisco 6260 digital subscriber line access multiplexer (DSLAM) systems. To recognize this line card, your Cisco DSLAM must be running Cisco IOS Release 12.0(8)DA2 or later. This line card cannot operate in a DSLAM running Cisco IOS version is 12.0(8)DA1 or earlier.
Use the show version command to display the version of software running on your Cisco DSLAM. If the Cisco IOS version is 12.0(8)DA1 or earlier, install a newer version.
You can obtain the new software on the web at this location:
http://www.cisco.com/cgi-bin/Software/Iosplanner/Planner-tool/iosplanner.cgi?majorRel=12.0
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Caution When you boot the DSLAM for the first time after installing Cisco IOS Release 12.0(8)DA2, the DSLAM downloads new microcode to the line cards. The microcode download takes about 35 minutes. During the download period, the Active LED on each line card blinks and the DSLAM does not pass data. Until the download is complete, do not remove cards from the chassis. Do not reboot the chassis. If you interrupt the download, the line card's flash memory might be damaged, making it necessary to replace the card. When the download is complete, the Active LEDs on the line cards stop blinking and the lines train as usual. |
You can track the status of a microcode download through software using the command show dsl int atm slot/port. In the resulting display, look at the Line Status field. If the Line Status field says DOWNLOADING MICROCODE, wait a few minutes and check again.
A complete list of all DSL product related documentation is available on the World Wide Web at
http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/index.htm.
The following sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription. Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
h ttp://www.cisco.com/go/subscription
Most Cisco documentation is available only online at:
http://www.cisco.com/univercd/home/home.htm
You can order some printed Cisco documentation in the following ways:
We appreciate your comments and feedback about Cisco documentation. There are several ways to submit comments to Cisco.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
Posted: Wed Jul 24 20:05:39 PDT 2002
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