RMA Return Instructions

The parts contained in this shipment are replacement parts provided under a direct product purchase program, maintenance, or upgrade program. Under the terms and conditions of the Cisco Systems return materials authorization (RMA) policy, the replaced parts must be returned to Cisco Systems.

Reuse the original packaging material to return electronic parts, and ensure that parts are placed in ESD bags and waterproofed, if applicable.
Pad corners of the chassis and any boards, components, or other fragile parts with foam or paper. Please treat the return as you would expect us to treat products sent to you. Avoid strapping a chassis to a wooden pallet with little or no protection; most returns spend time on a runway, exposed to the weather.
Affix a RMA return shipping label (attached) to the outside of each package.
Write the RMA number on the outside of all returned packages and in the reference field on the waybill.
RMAs returned under a service maintenance contract: Please return parts within 10 days of receipt of replacement parts, otherwise they are subject to invoice at the current list price. If you are unable to return the parts within this timeframe, please email or call Asset Recovery for an approved extension.
RMAs returned for credit: Please return parts within 30 days. If you are unable to return the parts within this timeframe, call Asset Recovery for an approved extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Products should be returned for Return with Credit RMAs using an issued RMA number, which begins with a 2 or 3, and contains seven digits. AA (Awaiting Authorization) numbers are temporary tracking numbers generated from the Returns Tool (Online Return with Credit customer request submittals). Products should not be sent back to Cisco under these tracking numbers because the return has not been authorized.
All stock rotation RMAs should be returned directly to the U.S., EMEA, Japan, or Australia receiving depots.
You are responsible for all return shipping costs and customs duties.

Note For all non-U.S. returns, include five (5) copies of the pro forma/customs invoice for each shipment, which lists the following items: RMA number, value of the items, and description of items (including the Cisco product number).

Send a copy of the waybill and flight details via fax or e-mail to your Cisco Asset Recovery Representative listed in the links below. Either method will eliminate the need for further information from you, and will assist Cisco Systems in tracking and closing the RMA.

Return shipping addresses and Asset Recovery contact information for the following:

Asia (excluding China)

For questions regarding the RMA return or status, please e-mail: asset-recovery-asia@cisco.com

Voice: 65 6461 6257
Fax: 65-62891585
Cisco Systems, Inc.
RMA Receiving
2011A Senter Road
Dock Doors 2-3-4
San Jose, CA 95112

Australia

For questions regarding the RMA return or status, please e-mail: asset-recovery-aust@cisco.com

Voice: 61 2 8446 6060
Fax: 61 2 8448 7521
Cisco Systems, Inc.
c/o Solectron Australia
No. 4 Military Road
Matraville, NSW 2036
Attn: Cisco RMA Receiving Dept.

Canada

Canada is an authorized consolidation depot only. RMAs will be processed when they are returned to San Jose, California, USA. Please allow up to 3 weeks for processing, closure, and any credits to be generated.

For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco.com

Voice: 1 800 800-1180 ext. 67284 or 408 526-7284
Fax: 408 525-9100
UPS Logistics
c/o Cisco Systems, Inc.
7315 David Hunting Dr.
Mississauga, ON
L5S1W3
Attention: W1706

Central and South America

For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco.com

Voice: 408 526-7284 or 408 902-5098 (Se Habla Español)
Fax: 408 525-9100
Cisco Systems, Inc.
RMA Receiving
2011A Senter Road
Dock Doors 2-3-4
San Jose, CA 95112

China

For questions regarding the RMA return or status, please e-mail: asset-recovery-china@cisco.com

Voice: 86 10 65268899 x 7278
Fax: 86 10 85182096
Cisco Systems, Inc.
RMA Receiving
2011A Senter Road
Dock Doors 2-3-4
San Jose, CA 95112

EMEA

For questions regarding the RMA return or status, please e-mail: asset-recovery-emea@cisco.com

Voice: 31 20 357 3586
Fax: 31 20 357 1310
Cisco Systems ERLC
c/o Bax Global Logistics B.V.
Trade Boulevard 2A
Dock Doors 1-6 and Door A
Industrial Estate Moerdijk
4761 RL ZEVENBERGEN
The Netherlands

Japan

For questions regarding the RMA return or status, please e-mail: asset-recovery-jp@cisco.com

Voice: 81 3 5324 4085
Fax: 81 3 5324 4011
Cisco Systems K.K.
c/o FedEx Kasai EDC
4-3-1 Rinkai-cho,
Edogawa-ku, Tokyo
134-0086 Japan

Mexico

Mexico is an authorized consolidation depot only. RMAs will be processed when they are returned to San Jose, California, USA. Please allow up to 3 weeks for processing, closure, and any credits to be generated.

For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco.com

Voice: 408 526-7284 or 408 902-5098 (Se Habla Español)
Fax: 408 525-9100
Worldwide Logistics de Mexico
Prolongacion Saturno #456 Almacen #20
Colonia Nueva Industrial Vallejo
Delegacion Gustavo A. Madero
C P 07700 Mex D F
Attention: W1707

New Zealand

For questions regarding the RMA return or status, please e-mail: asset-recovery-aust@cisco.com

Voice: 65 6461 6257
Fax: 65-62891585
Auckland RFD
Cisco Systems NZ
c/o DHL International (NZ) Ltd.
Corner of Laurence Stevens and Hape Drive
Aukland International Airport
Auckland, NZ

United States

Cisco Systems has begun implementation of a Web-based Returns Solution. This program enables you to schedule a pickup of your service RMAs online. Until full implementation, you will continue to receive preprinted return airbills; however, you do not need them. The Web-based Returns Solution offers you several advantages, such as auto updates to Cisco with your return information, and no automated email reminders. Also, a Cisco.com (previously CCO) password is not required!

For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco.com

Cisco Systems, Inc.
RMA Receiving
2011A Senter Road
Dock Doors 2-3-4
San Jose, CA 95112

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