Preface

The goal of Cisco Cable Manager Release 2.0 (CCM) is to reduce maintenance and operational costs—in addition to optimizing network capacity and growth. This document provides information for planning, installing, and using Cisco Cable Manager Release 2.0 (CCM) to manage cable routers and cable modems.

Audience

This guide is for network administrators who use CCM to manage Cisco uBR7200 series universal broadband routers and voice- and data-enabled Data-over-Cable Service Interface Specifications (DOCSIS) compliant cable modems.

Scope

This document describes Cisco Cable Manager in the context of the Cisco Element Management Framework (Cisco EMF). CCM enhances some capabilities of Cisco EMF.

Conventions Used in This Guide

Table 1 Conventions

Convention Description

bold

Command or keyword that you must enter.

italic

Argument for which you supply a value.

[x]

Optional keyword or argument that you enter.

{x | y | z}

Required keyword or argument that you must enter.

{x {y | z}

Optional keyword or argument that you enter with a required keyword or argument.

string

Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.

screen

Information that appears on the screen.

^ or Ctrl

Control key. For example, ^D means press the Control and the D keys simultaneously.

< >

Nonprinting characters, such as passwords.

Comment line at the beginning of a line of code.

Note This symbol means reader take note. Notes contain helpful suggestions or references to additional information and material.

Caution This symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Tip This symbol means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

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