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INCLUDING LICENSE AND WARRANTY
1Cisco One-Year Limited Hardware Warranty Terms
5Connecting the Chassis to Power
6Powering on the Cisco uBR7246VXR Router
7Troubleshooting the Installation
11Obtaining Technical Assistance
12Obtaining Additional Publications and Information
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number 78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).
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Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe's website: http://www.adobe.com |
3. To read translated and localized warranty information about your product, follow these steps:
b. Select the language in which you would like to view the document.
c. Click Go. The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
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The Cisco uBR7246VXR universal broadband router is used in Cisco Cable Modem Termination System (CMTS) solutions. The router allows high-speed data services to be packaged similar to basic cable television service or video fare.
The Cisco uBR7246VXR routers may be installed on a tabletop or rack-mounted. A rack-mount kit ships from the factory with each router. The rack-mount kit includes the hardware used to mount the router in a standard 19-inch equipment rack or relay-type rack.
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Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 |
For translations of the warnings used in this document, see the Cisco uBR7200 Series Regulatory Compliance and Safety Information document that comes with this router. Reference the translations by statement number (example: Statement 1020).
The Cisco uBR7246VXR universal broadband router components include:
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Note The I/O controller is not required if you are using the Cisco uBR7200-NPE-G1 network processing engine. |
For specific instructions to install, remove, or replace system components, refer to the Configuration Notes directory at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cfig_nts/index.htm
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| 1 AC power supplies are shown in this illustration. DC power supplies are also available. |
Port adapter and cable interface line card slots maintain the same slot number regardless of whether other port adapters or cable interface line cards are installed or removed. However, when you move a port adapter or a line card to a different slot, the logical interface number changes to reflect the new slot number.
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Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017 |
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Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Statement 1045 |
Table 1 lists the nominal operating and nonoperating environment requirements. Any measurements that approach the minimum or maximum of a range indicate a potential problem.
Table 1 Operating and Nonoperating Environments
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Follow these precautions and recommendations when planning power connections to the Cisco uBR7246VXR router:
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Warning A readily accessible two-poled disconnect device must be incorporated in the fixed wiring. Statement 1022 |
The DC-input power supply allows the Cisco uBR7246VXR router to operate on either -48 or -60 VDC systems.
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Warning Connect the unit only to DC power source that complies with the safety extra-low voltage (SELV) requirements in IEC 60950 based safety standards. Statement 1033 |
The Cisco uBR7246VXR router (using DC power supplies) is not shipped with wiring to connect to a DC power source. You must provide input, return, and earthing (grounding) wiring at the site, and install and protect the wiring in accordance with local and national wiring regulations.
When planning the location of a new system, keep in mind signal type, signal speed, and transmission medium, as well as distance limitations for signaling, EMI, and connector compatibility. Use this information as a guideline in planning your network connections prior to installing the Cisco uBR7246VXR router.
The maximum distances for Ethernet and Fast Ethernet network segments and connections depend on the type of transmission cable being used. See Table 2 for the maximum transmission distances between stations.
Table 2 Ethernet and Fast Ethernet Maximum Transmission Distances
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For Ethernet 10BASE-T and 100BASE-TX cables guidelines and specifications, go to the following URL:
http://www.cisco.com/warp/public/63/ethbase.html
Keep in mind the following information when you are setting up and cabling your system.
For more information about cables and cable specifications, go to the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cr72hig/cr72coax.htm
When installing the router on a workbench or tabletop, check the following:
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Warning Do not stack the chassis on any other equipment. If the chassis falls, it can cause severe bodily injury and equipment damage. Statement 48 |
The tools and equipment listed below are recommended as the minimum necessary to install the Cisco uBR7246VXR router. Other equipment may include test equipment to check electronic and optical signal levels, power levels, and communications links.
Power cables, manuals, and other additional items are packaged in separate boxes. After you have unpacked the system, verify that you have received all the required components and documentation.
a. System hardware documentation and software documentation (if ordered).
b. Optional equipment that you ordered, such as transceivers (GBICs), flash cards, cables, or special connectors.
Step 2 Check that all equipment you ordered is installed in the chassis.
Step 3 Ensure that the system configuration matches the packing list.
Before installing the chassis in the rack, you must install rack-mount brackets on each side of the front, middle, or rear of the chassis. If you are rack-mounting the chassis from the front, you cannot use the cable-management bracket. If you are rack-mounting the chassis at the rear or middle of the chassis, both rack-mount brackets and the cable-management bracket must be installed on the chassis before the chassis is installed in the rack.
To install the rack-mount brackets on the chassis for a rear rack-mount configuration, complete the following steps:
Step 2 Align the first rack-mount bracket to the threaded holes in the right side of the chassis. See Figure 4.
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Note There are eight holes in each of the rack-mount brackets for the Cisco uBR7246VXR. You may use either set of four holes to align the bracket to the threaded holes in the sides of the chassis. |
Step 3 Thread the four M4 x 6-mm Phillips flathead screws through the rack-mount bracket and into the side of the chassis. Use a number 2 Phillips screwdriver to tighten the screws.
Step 4 Repeat Step 1 through Step 3 for the other rack-mount bracket.
Step 5 See the "Installing the Cable-Management Brackets" section for cable management bracket instructions.
To install the rack-mount brackets on the chassis for a front rack-mount configuration, complete the following steps.
Step 2 If you want the front of the chassis flush with the front of the rack, align the first rack-mount bracket to the threaded holes in the right side of the chassis as shown in Figure 5
If you want the front of the chassis protruding from the rack, align the first rack-mount bracket to the threaded holes in the right side of the chassis as shown in Figure 6.
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Note There are eight holes in each of the rack-mount brackets. You may use either set of four holes to align the bracket to the threaded holes in the sides of the chassis. |
Step 3 Thread the four M4 x 6-mm Phillips flathead screws through the bracket and into the side of the chassis. Use a number 2 Phillips screwdriver to tighten the screws.
Step 4 Repeat Step 1 through Step 3 for the other rack-mount bracket.
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Note You cannot use the cable management bracket in this configuration. |
To install the rack-mount brackets for an open or relay-type rack-mount configurations, complete the following steps:
Step 2 Align the first rack-mount bracket to the threaded holes in the right side of the chassis, as shown in Figure 7. Use either set of four holes to align the bracket to the threaded holes in the sides of the chassis.
Step 3 Thread the four M4 x 6-mm Phillips flathead screws through the rack-mount bracket and into the side of the chassis. Use a number 2 Phillips screwdriver to tighten the screws.
Step 4 Repeat Step 1 through Step 3 to attach the other rack-mount bracket.
Step 5 See the "Installing the Cable-Management Brackets" section for cable management bracket instructions.
If you are rack-mounting the chassis at the rear or middle of the chassis, both rack-mount brackets and the cable-management bracket must be installed before the chassis is installed in the rack. See Figure 8 for cable management bracket locations.
To install the cable-management bracket, complete the following steps:
Step 2 Thread four M4 x 6-mm Phillips flathead screws through the bracket and into the chassis, and use a number 2 Phillips screwdriver to tighten the screws.
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Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017 |
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Caution Because the brackets support the weight of the entire chassis, be sure to use all of the required slotted screws to fasten the two rack-mount brackets to the rack posts. |
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Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: This unit should be mounted at the bottom of the rack if it is the only unit in the rack. When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack. If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006 |
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Warning To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit. Statement 1032 |
To install the chassis in the rack:
Step 2 Make sure that your path to the rack is unobstructed. If the rack is on wheels, ensure that the brakes are engaged or that the rack is otherwise stabilized.
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Tip Two people should perform Step 3 through Step 7, because a fully loaded chassis weighs ~100 lbs (45.4 kg). |
Step 3 Position the chassis so that the front end is closest to you; then lift the chassis and move it to the rack.
Step 4 Slide the chassis into the rack, pushing it back until the brackets installed on the chassis meet the mounting strips or posts on both sides of the equipment rack.
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Tip The rack-mount bracket must be placed behind the rack post or mounting strip in the rear installation configuration. (See Figure 4.) |
Step 5 While keeping the brackets flush against the posts or mounting strips, position the router so that the holes in the brackets are aligned with those in the mounting strips.
Step 6 Insert the 10/32 x 3/8 slotted screws (two to a side) through the brackets and into the mounting strip (use the top and bottom bracket holes.
Step 7 Using a 7/16-inch, flat-blade screwdriver, tighten all the screws.
Complete the following steps to install the Cisco uBR7246VXR router on a workbench or tabletop:
Step 2 On the chassis, ensure that all captive screws on the network processing engine, the I/O controller, the line cards, the clock card, and each power supply are tightened and the port adapter retention clip is in the locked position.
Step 3 Place the Cisco uBR7246VXR router on the tabletop or workbench.
Step 4 Ensure that there is the appropriate amount of space around the router.
Before connecting power and turning on the router, you must provide an adequate ground connection for your system. Two M5 ground receptacles provide a chassis ground connection for electrostatic discharge (ESD). The receptacles are located adjacent to the lower power supply bay on the Cisco uBR7246VXR router chassis. See Figure 9.
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Caution The Cisco uBR7246VXR router installation must comply with all applicable codes and is approved for use with copper conductors only. The ground bond fastening hardware should be of compatible material and preclude loosening, deterioration, and electrochemical corrosion of hardware and joined material. Attachment of the chassis ground to a headend, hub, or other interior ground system should be made with a 6-AWG, copper ground conductor at a minimum. |
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Warning Use copper connectors only. Statement 1025 |
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Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024 |
Complete the following steps to connect the Cisco uBR7246VXR router chassis to ground:
Step 2 Strip approximately 0.75 in (2 cm) of shielding from the wire.
Step 3 Insert the stripped end of the wire into the open end of the ground lug, and crimp the lug.
Step 4 Slide a segment of heat shrink tubing over the exposed grounding lug and wire connection.
Step 5 Shrink the tubing in place, using a suitable heating device.
Step 6 Attach the grounding lug to the router using two M5 hex head screws. See Figure 9.
Step 7 Connect the other end of the grounding wire to an appropriate ground source.
Following are the procedures for connecting AC-input or DC-input power to your Cisco uBR7246VXR router.
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Warning This unit might have more than one power supply connection. All connections must be removed to de-energize the unit. Statement 1028 |
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Warning Take care when connecting units to the supply circuit so that wiring is not overloaded. Statement 1018 |
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Warning This equipment has been designed for connection to TN and IT power systems. Statement 1007 |
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Warning Read the installation instructions before connecting the system to the power source. Statement 1004 |
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Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Statement 43 |
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Note Detailed instructions for handling and replacing the Cisco uBR7246VXR router power supplies are contained in the
documents Cisco uBR7200 Series 550-Watt AC-Input Power Supply Replacement Instructions and Cisco uBR7200
Series 550-Watt DC-Input Power Supply Replacement Instructions at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cfig_nts/index.htm |
Step 2 Slide the cable-retention clip to the left, away from the AC receptacle, and plug in the power cable.
Step 3 Secure the cable in the power supply AC receptacle by sliding the cable-retention clip to the right until it fits around the connector. The cable-retention clip provides strain relief for the AC power cable.
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Tip For additional AC power cable strain relief, secure the cable to the power supply handle by inserting a nylon cable tie through the hole in the handle and around the cable. |
Step 4 Plug the AC power supply cable into the AC power source.
Step 5 Repeat Step 1 through Step 4 for the second power supply (if present).
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Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. Statement 1003 |
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Warning When installing or replacing the unit, the ground connection must always be made first and disconnected last. Statement 1046 |
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Warning A readily accessible two-poled disconnect device must be incorporated in the fixed wiring. Statement 1022 |
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Note The color-coding of the DC-input power supply leads depends on the color-coding of the DC power source at your site. Typically, green or green/yellow is used for ground, black is used for +48V (return), and red or white is used for -48V. Make certain that the lead color-coding you choose for the DC-input power supply matches lead color-coding used at the DC power source. |
Step 2 At the rear of the router, check that the power switch on the power supply is in the OFF (0) position.
Step 3 Connect the two-hole grounding lug on the ground wire to the M5 grounding receptacles with the two M5 nuts. Tighten the nuts using an 8-mm wrench or nut driver (or adjustable wrench). See Figure 12.
Step 4 Using a wire stripper, strip approximately 0.55 inch (14 mm) from the -48V and +48V leads.
Step 5 Insert the stripped end of the +48V lead all the way into the +48V lead receptacle and tighten the receptacle screw using a 3/16-inch flat-blade screwdriver. Repeat for the -48V lead.
Step 6 Make sure that the entire stripped end of each lead is inserted all the way into its receptacle. If any exposed wire at the stripped end of a lead is visible after inserting the lead into its receptacle, remove the lead from the receptacle, use the wire stripper to cut the stripped end of the lead, and repeat Step 4 and Step 5.
Step 7 After tightening the receptacle screws and nuts for the ground, +48V, and -48V DC-input leads, run the +48V and -48V leads between the two strain-relief studs on the power supply faceplate. (See Figure 12.)
Step 8 Install the strain-relief cover over the +48V and -48V leads and secure the cover to the strain-relief studs using the two M4 nuts with a 7-mm wrench or nut driver (or adjustable wrench). (See Figure 12.)
Step 9 Connect the ground wire, +48V lead, and -48V lead to the power source.
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Caution Each DC-input power supply has an electrical current rating of 14 A, 700 VA. Use a minimum of 14 AWG (2.08 mm2) wire for the input to each DC-input power supply. The power input must be protected by a 20 A circuit breaker or fuse that is in compliance with your local electric regulations. |
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Warning The illustration shows the DC power supply terminal block. Wire the DC power supply using the appropriate wire terminations at the wiring end, as illustrated. The proper wiring sequence is ground to ground, positive to positive (line to L), and negative to negative (neutral to N). Note that the ground wire should always be connected first and disconnected last. Statement 61 |
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Tip Figure 12 shows the grounding lug connected to the two vertically aligned M5 grounding receptacles. You may also connect the grounding lug to the two horizontally aligned M5 receptacles. |
For information about cabling, refer to the field-replaceable unit (FRU) documents at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cfig_nts/index.htm
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Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029 |
After installing your Cisco uBR7246VXR universal broadband router and connecting cables, power on the router as follows:
a. Every module is securely inserted in the right slot and the captive installation screws are tightened.
b. All network interface line cables are connected to the port adapters.
c. Hybrid fiber-coaxial (HFC) network coaxial cable is connected to the cable interface cards.
d. Primary and secondary DB-15 T1 interface cables are attached to the clock card.
e. Each port adapter is inserted in its slot and the port adapter lever or retention clip is in the locked position.
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Caution If the port adapters, cable interface line cards, network processing engine, or I/O controller are not properly seated or not fully locked into place, the Cisco uBR7246VXR router might enter a continuous restart loop. |
f. A flash memory card is installed in its Personal Computer Memory Card International Association (PCMCIA) slot.
g. Each AC-input power cable is connected and secured with the cable-retention clip.
h. The +48 and -48 DC leads are secured underneath the strain-relief cover on the power supply faceplate.
i. Each DC lead is connected and secured to the power source and the chassis is properly grounded.
j. For installed DC-input power supplies, ensure that the power source is restored.
Step 2 Place the power switch on the power supply in the ON (|) position. Repeat this step if a second power supply is installed. The green OK LED on the power supply comes on.
Step 3 Listen for the fans; you should immediately hear them operating. In a very noisy environment, also look for air movement around the chassis to verify that the fans are operating. If the Cisco uBR7246VXR router was recently switched off, it might take up to 90 seconds for the power supply to restart and the fans to start operating.
Step 4 During the boot process, observe the system LEDs. The LEDs on most of the port adapters come on and go off in an irregular sequence. Some may come on, go off, and come on again for a short time. On the I/O controller, the POWER OK LED comes on immediately.
Step 5 Observe the initialization process. When the system boot is complete (a few seconds), the NPE begins to initialize the port adapter, cable interface line cards, and the I/O controller. During this initialization, the LEDs on each port adapter behave differently (most flash on and off). The ENABLED LED on each port adapter and cable interface line card comes on when initialization is complete, and the console screen displays a script and system banner similar to the following:
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Tip To facilitate headend or hub installation, a Cisco uBR7246VXR universal broadband router equipped with at least one cable interface line card (Cisco uBR-MC16C,E,S,X or Cisco uBR-MC28C,X), generates a downstream IF carrier when it starts running. The downstream IF carrier will be present if the line card is properly installed and passes diagnostics, the router has been powered on for more than two minutes, the IF downstream shutdown command (no cable downstream if-output) has not been configured, or the Cisco uBR7246VXR router is not in ROMMON mode. The amplitude and shape of the downstream IF carrier does not change after the router is configured, regardless of modulation scheme used whether 64 or 256-QAM. |
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Tip By default, Cisco uBR-MC16U or Cisco uBR-MC28U cable interface line cards have no output until the DS freq is set and the command no cab down rf-shut is applied. |
This section contains information to help installers and technicians troubleshoot the hardware installation.
Figure 13 shows the general troubleshooting strategy used to troubleshoot the hardware. Refer to this flow chart as necessary, and follow the steps to isolate hardware problems to a specific subsystem.
For cable-specific commands for the Cisco uBR7246VXR universal broadband router, refer to Cisco Broadband Cable Command Reference Guide at the following URL:
http:/www.cisco.com/univercd/cc/td/doc/product/cable
Resolve the problem if possible or contact the Cisco Technical Assistance Center. For Cisco TAC contact information see the "Obtaining Technical Assistance" section.
Startup problems are commonly caused by source power problems or a board (network processing engine, I/O controller, port adapter, or cable interface line card) that is not properly connected to the midplane. With the exception of the fan tray and network processing engine, LEDs indicate all system states in the startup sequence. By checking the state of the LEDs, you can determine when and where the system failed in the startup sequence.
1. First check that you are properly plugged into the power source. Then verify that the cards are properly installed. If the port adapter ENABLED LED remains off after you have verified that it is properly installed, verify that the hardware revision of the port adapter in question is supported by the Cisco uBR7246VXR. Use the show diag command (Router# show diag slot) to determine the type of port adapter and then check the product website to determine compatibility.
2. The system cannot operate unless the I/O controller and network processing engine are installed properly. Check that these modules are properly installed in the chassis.
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Note If you are using a Cisco uBR7200-NPE-G1, you do not need an I/O controller module installed in the chassis. Use the show version command (Router# show version) to determine the NPE that is installed in your router. |
3. If the clock card ENABLED LED is off, verify that the card is securely installed in the chassis.
4. Always verify that the fans are operating. If the following message is displayed,
This message indicates that the system has detected an overtemperature condition or power out-of-tolerance condition inside the chassis. The shutdown message could also indicate a faulty component or temperature sensor. Before the system shuts down, use the show environment or show environment table command to display the internal chassis environment.
These websites are provided to help you find the most current troubleshooting information:
http://www.cisco.com/en/US/support/index.html
http://www.cisco.com/public/support/tac/fn_index.html
http://www.cisco.com/pcgi-bin/Support/browse/index.pl?i=Products
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/index.htm
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cfig_nts/index.htm
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/index.htm
http:/www.cisco.com/univercd/cc/td/doc/product/cable.
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/ub72rcsi.htm
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
http://www.cisco.com/en/US/partner/ordering/index.shtml
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
http://www.cisco.com/go/marketplace/
http://cisco.com/univercd/cc/td/doc/pcat/
http://www.cisco.com/go/iqmagazine
http://www.cisco.com/en/US/learning/index.html
Posted: Wed Feb 25 16:29:59 PST 2004
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