|
|
These release notes describe features and caveats for Cisco Building Broadband Service Manager (BBSM) Hotspot 1.0. These release notes also contain other important information.
 |
Note The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com . Online documents may contain updates and modifications made after the paper documents are printed. |
This release note contains the following sections:
The Cisco Building Broadband Service Manager (BBSM) Hotspot 1.0 is a software-based platform that connects mobile users to broadband services from any location, any time of day. BBSM Hotspot is a cost-effective access management gateway that is suited for small- to medium-sized public access locations. This application enables simple plug-and-play connectivity, end user self-provisioning of services, and multiple authentication and billing options.
BBSM Hotspot works with Cisco Local Area Network (LAN) products to provide a complete solution for wired and wireless Internet access. You can use the BBSM Hotspot to manage and operate broadband access services in public hotspots, small hotels, and public overlays on business networks. For larger venues, use Cisco BBSM 5.2.
Hotspots are public venues, such as airports, libraries, and coffee shops, where end users can access the Internet at any time. These hotspots must support many end users with a variety of devices, configurations, and security with little or no technical support. BBSM Hotspot 1.0 offers these key features:
Cisco BBSM Hotspot provides plug-and-play access to public networks so end users never need to reconfigure their devices, such as laptops and handheld devices, to get connected. Computer users can connect to the network using devices configured for DHCP or static IP, as well as proxy settings, or DNS entries. This plug and play capability enables access for the widest variety of users and laptop configurations.
Cisco BBSM Hotspot offers multiple billing and authentication methods to service mobile computer user requirements including credit card, access code (voucher/coupon), and pre- and post-paid accounting through RADIUS. BBSM Hotspot also offers volume-based billing that uses octet and packet statistics. With BBSM Hotspot, you can offer high-speed Internet access at your property as a fee-for-service model, or you can offer it as a free amenity to attract more customers.
Today, mobile users subscribe to global Internet roaming providers such as IPASS. BBSM Hotspot integrates with the central RADIUS servers of roaming providers and supports their specific usage and billing requirements by using smart clients. BBSM Hotspot supports full AAA RADIUS: Authentication (who is the user), Authorization (what the user is allowed to do), and Accounting (what resources did the user utilize). Roaming agreements and leveraged marketing campaigns with these providers can generate additional revenue for public hotspots and simultaneously provide a valuable service to their customers.
BBSM Hotspot comes with a custom web page wizard that walks you through the process of creating a custom connect screen that is complete with access and pricing options as well as the ability to insert personalized graphics and logos. Upon launching the web browser, BBSM Hotspot redirects all end users to a customizable connect screen, which can be tailored to explain available services including various bandwidth and price options; free walled garden access areas such as local sites, advertising, e-commerce, and weather. A link to the property owner's or service provider's home page is also provided.
Table 1 describes the default security passwords that come with your BBSM Hotspot server. For detailed information that explains how to change these passwords, refer to the Cisco BBSM Hotspot 1.0 User Guide.
 |
Caution For security reasons, we strongly recommend that you change these default passwords immediately. Failing to change them could compromise network security. Do not use any blank passwords. |
Table 1 BBSM Hotspot Default Passwords
This section describes caveats that have not been resolved for BBSM Hotspot 1.0:
When you use the Setup Wizard, there is a long delay in the Discovery process if the SNMP password is incorrect or the switch is not connected.
The workaround is to wait approximately five minutes for the Discovery process to finish. After that, you can continue.
The BBSM Hotspot Setup Wizard does not support internal networks with a subnet code of /30 or /31 because these networks do not have enough IP addresses for the ranges required by the BBSM Hotspot.
The workaround is to use a subnet code of /24 on the internal network.
These documents provide complete information about the BBSM Hotspot:
These sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
You can order Cisco documentation in these ways:
http://www.cisco.com/cgi-bin/order/order_root.pl
http://www.cisco.com/go/subscription
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
Posted: Fri Mar 21 14:46:24 PST 2003
All contents are Copyright © 1992--2002 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.
