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This guide is designed to help you quickly set up and configure a Building Broadband Service Manager (BBSM) 5.2 server for use in a hospitality environment.
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Caution It is important to carefully follow the processes and steps below to ensure a successful BBSM configuration. Erroneous changes to critical items such as IP addresses can cause the operating system to become unstable and require you to reinstall the BBSM software. |
Cisco recommends that you install the basic elements and features of the BBSM system before configuring the advanced options.
For additional information, refer to the BBSM documentation:
BBSM functions as a policy server so it is recommended that all network elements be set up and configured prior to configuring the BBSM server. The basic set up and configuration process consists of five steps:
1. Site Preparation—completing the TIP planning documents and developing a network plan.
2. Hardware Installation—hooking up all network elements and the BBSM server.
3. BBSM Server Setup—using the BBSM wizards to define the IP addresses, activate Site #1, and prepare the BBSM server for configuration.
4. BBSM Server Configuration—using WEBconfig to configure the minimum items to active Site #1.
5. System Checkout—testing the BBSM network.
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Note After these five steps are complete, additional options and sites can be configured for the BBSM system. Refer to the Cisco BBSM User Guide for information. |
The following flowchart gives a high-level view of the set up and configuration process covered in this Quick Start Guide.
The key to a successful BBSM installation is planning. To make this step easier for you, BBSU Solutions offers template documents to streamline the process. The Site Information Document (SID) and Site Survey are located at http://www.cisco.com/warp/customer/504/ as part of the Total Implementation Package (TIP) program.
A plan should also include a network diagram with all IP address assignments clearly noted. Since the Cisco BBSM server functions in the network as a specialized router, you must plan separate subnets for the BBSM external network and the BBSM internal network.
To prepare the site for BBSM, follow these steps.
3. Prepare a Network Diagram with a detailed IP address scheme for both internal and external networks that connect to the BBSM.
For the internal network to support "Plug and Play" functionality, which provides support for clients with static configurations, a bridged network connection must be installed between the BBSM server and the client ports. If you do not plan to support this feature, a routed network configuration that supports DHCP can be configured for any of the BBSM ports.
You need to determine the ranges of IP addresses for the internal subnet managed by BBSM. The BBSM system is configured to issue IP addresses for:
Be sure the external router's NIC that connects to BBSM is properly configured with a public or private IP address. A NAT pool with overflow is necessary for private IP addresses.
The following is a sample diagram of a BBSM hotel network showing a basic setup for public spaces, meeting rooms, and guest rooms. While Long-Range Ethernet (LRE) and Aironet components are not required for BBSM to work, this diagram shows one possible scenario demonstrating BBSM's compatibility with a variety of Cisco products.
After you have completed all the planning paperwork, the next step is installing the various network elements followed by the BBSM server. Using the network diagram, start from the inside and work your way to the outside network. Mount, install, power on, and configure each network element to work with the BBSM.
Follow the process below to connect the hardware for use.
1. Mount, install, power on, and configure all the internal network elements.
2. Mount, install, power on, and configure the external router and any other network elements used to connect the BBSM to the Internet.
a. Mount the BBSM to the rack following the instructions located in the Cisco BBSM Hardware Assembly Guide.
c. Connect the keyboard and monitor.
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Note Review the ReadMeFirst.htm file located on the desktop for the latest information concerning the setup and configuration of your BBSM server. |
After all the network elements are installed and configured, you can set up the BBSM server. This phase of the process focuses on setting up BBSM to communicate with the various network elements.
Refer to the Cisco BBSM User Guide for details on the specific steps listed below.
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Caution For security reasons, all passwords should be changed and service packs be installed before configuring anything else on the BBSM server. |
1. Change the key passwords on the BBSM. See the Requires Immediate Attention Card for details.
2. Verify that the latest service packs are installed.
a. Using the desktop icon, launch the BBSM Dashboard.
b. Click WEBpatch and determine the service pack currently installed on the server.
c. Use Internet Explorer to browse to the BBSM software download site: http://www.cisco.com/pcgi-bin/tablebuild.pl/bbsm
d. If the latest service pack available is not currently installed, download it and any earlier versions necessary to bring the BBSM server up to date.
3. To change the IP addresses of a factory-installed appliance, choose Start > BBSM Configuration Wizards > Address Change Wizard.
4. To add all network elements to the BBSM configuration, choose Start > BBSM Configuration Wizards > Switch Discovery Wizard.
This step also creates Site 1 and allows you to select the default page set.
5. Enter the required configuration information for your DNS server.
a. Choose Start > Programs > Administrative Tools > DNS.
b. Right-click BBSM and choose Properties.
d. Check the Enable forwarders check box.
e. Enter a forwarding IP address and click Add. Repeat as necessary.
Now you are ready to configure the BBSM server for your particular environment. This section focuses only on the basic steps that are necessary for most hospitality environments. Your situation may require additional steps or settings. Refer to the Cisco BBSM User Guide for details.
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Note To prevent billing your PMS during the room activation process, do the activation (Step 4) prior to setting up PMS billing (Step 5). To test PMS billing by having the rooms billed during activation, reverse Steps 4 and 5. |
1. Double-click the BBSM Dashboard desktop icon launching Internet Explorer.
2. Click WEBconfig. The BBSM Server Settings web page is displayed.
3. Change the MSDE "sa" password.
a. In the NavBar on the left, click Security/SSL.
b. Click the Change button for the MSDE password.
c. Enter the old, new, and confirmation passwords. Click Submit.
4. To activate each port location, you must enter each room and connect to the BBSM server.
a. Using a laptop with DHCP enabled, DNS disabled or automatic, and proxy off, connect to a room port.
b. Launch the browser. For non-CMTS networks, follow the Connect screen instructions.
c. Enter the URL http://<Internal_NIC_IP>:9488/www where <Internal _NIC_IP> is the IP address of the BBSM server's internal NIC. The Dashboard appears.
d. Under Operations, click Map Locations.
e. Enter the proper room number. If necessary, flag meeting rooms by checking the check box. Click Submit. The Results page is displayed.
f. Click Port Test. The test results are shown.
h. Close the browser and unplug the laptop from the port.
i. Repeat Steps a through h until all rooms are mapped to BBSM server.
5. Return to the BBSM server and select the type of billing used for the site.
a. In the NavBar, click Billing > Site 1.
b. Click the billing type to be used.
c. In the billing type web page, fill in the appropriate information and Save.
The required basic configuration items are now complete. All that remains is verifying the BBSM functions correctly.
1. Complete the Acceptance Test Procedure (ATP) found on the TIP site.
2. If any issues arise during the ATP check, go to the TIP website and view the Second Level Support document.
3. You are now ready to activate your BBSM system!
After the basic configuration steps are complete and BBSM is working, you can configure additional BBSM features to meet your specific needs. For details, refer to the Cisco BBSM 5.2 User Guide.
To take advantage of the power of BBSM, consider some of the following options.
By using one site to manage meeting rooms and another site to manage guest rooms, it is easier to configure the type of page set for each site and the appropriate type of access.
The associated domain name is specified by using the Security/SSL web page on WEBconfig. You must also install a security certificate. Refer to the Cisco BBSM 5.2 Users Guide for details.
Using Bandwidth Reservation, set up the external router that controls access, choose the total bandwidth available, and create classes of service from which to choose.
By designing your start page with links that users can access for free, you create an opportunity to generate incremental revenue while offering the end user valuable services.
A page set is a collection of active server page (ASP) files that implement the end-user interface to activate a session. The page sets can be designed to control the end user's experience using various access and accounting combinations.
A Page Set Wizard is available from the Dashboard that allows you to create a basic DailyHotel page set in seven easy steps. Page set templates are also provided for the most common BBSM applications. They can be used to create customized page sets that are then activated using Custom Page Sets in WEBconfig.
Refer to the Cisco BBSM 5.2 SDK Developer Guide for details and examples.
BBSM 5.2 documentation is available from this Cisco.com website:
http://www.cisco.com/univercd/cc/td/doc/product/aggr/bbsm/bbsm52/index.htm
These documents provide complete information about the BBSM:
To ensure that you have the latest information on BBSM, refer to the release notes on Cisco.com before installing, configuring, or upgrading the BBSM server.
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This section covers the most common BBSM configuration issues and how to resolve them. For more information on troubleshooting your BBSM network, see the "Troubleshooting" section at the following website:
http://www.cisco.com/warp/customer/504/index2.html
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Caution Misconfiguration of network elements is the most common reason for end users being unable to connect to the Internet. You should first check those configurations and the appropriate TIP support documents before troubleshooting the BBSM server. |
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
To access Cisco.com, go to this URL:
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If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Posted: Wed Jan 22 02:53:41 PST 2003
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