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Table Of Contents

Release Notes for Cisco SS7 Interconnect for Voice Gateways Solution, Version 2.2

Contents

Introduction

Hardware and Memory Requirements

Software Requirements

New Features

Solution Issues

Handover-Split Mode Limitations

Caveats

Solution Caveats

Platform Caveats

Troubleshooting

Related Documentation

Solution Documentation

Platform-Specific Documentation

Element Management Systems Documentation

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco SS7 Interconnect for Voice Gateways Solution, Version 2.2


February 21, 2006

These release notes describe the hardware and software requirements, features, and caveats for Release 2.2 of the Cisco SS7 Interconnect for Voice Gateways Solution. The following sections list the contents of this document and describe the solution and its components.

Contents

These release notes describe the following topics:

Introduction

Hardware and Memory Requirements

Software Requirements

New Features

Solution Issues

Caveats

Troubleshooting

Related Documentation

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

The Cisco SS7 Interconnect for Voice Gateways Solution is a distributed IOS call control system that provides SS7 connectivity for Cisco AS5xxx Universal Gateways by using the Cisco PGW 2200 Softswitch.


Note The Cisco PGW 2200 Softswitch was formerly referred to as the Cisco PGW 2200 PSTN Gateway or the Cisco SC2200.


The Cisco SS7 Interconnect for Voice Gateways 2.2 solution performs the following functions:

Directly connects voice gateways to the public switched telephone network (PSTN) in a peer-to-peer interconnect

Supports Cisco H.323/SIP AS5xxx Universal Gateways, gatekeepers, and proxy servers

Supports both colocated and distributed voice gateway architectures

The solution consists of the components shown in Figure 1.

Figure 1 Cisco SS7 Interconnect for Voice Gateways Solution

Hardware and Memory Requirements

Table 1 describes the solution components and their memory requirements. For other hardware requirements, refer to the related platform documentation in the "Other Hardware Requirements" column.

Table 1 Hardware and Memory Requirements for Solution Components 

Component Type
Product Name
Flash Memory Required
DRAM Memory Required
Other Hardware Requirements

Voice gateway controller

Cisco PGW 2200 (Sun host1 running Cisco MGC software)

See Release Notes for Cisco Media Gateway Controller Software

SS7 signaling link termination point

Cisco SLT 2611XM (up to 2 links)

16 MB

64 MB

Cisco SLT 2651XM (up to 4 links)2

16 MB

64 MB

Cisco AS5350 (when used as an integrated SLT)

32 MB

256 MB

See Integrated Signaling Link Terminal

Cisco AS5400 (when used as an integrated SLT)

32 MB

256 MB

IP transfer point

Cisco ITP 2651

32 MB

128 MB

See Release Notes for Cisco 2650 and Cisco 2651 Routers

Cisco ITP 72xx

32 MB

128 MB

See Release Notes for the Cisco 7000 Family

Cisco ITP 75xx

32 MB

128 MB

Voice gateway

Cisco AS53003

16 MB

128 MB

Cisco AS5350

32 MB

256 MB

Cisco AS5400

32 MB

256 MB

Cisco AS58004

16 MB

256 MB

Cisco AS5850

32 MB

512 MB

Gatekeeper

Cisco 3660

16 MB

64 MB

Cisco 3700 Series

32 MB

128 MB

Cisco 7200 Series

16 MB

128 MB

 

Proxy server

Cisco SIP Proxy Server, Release 2.0

256 MB

See the Cisco SIP Proxy Server Release Notes for the appropriate platform

Network management

Cisco MGC Node Manager (Cisco MNM)

See Release Notes for Cisco Media Gateway Controller Node Manager

Cisco Voice Services Provisioning Tool (VSPT)

(formerly known as Cisco MNM Provisioning Tool (PT)

The Cisco VSPT can run coresident on the Cisco PGW host in smaller applications or on a separate machine in larger applications.

See Release Notes for the Cisco Media Gateway Controller Node Manager Provisioning Tool

Billing and Measurement Server (BAMS)

See Release Notes for Cisco Billing and Measurements Server

1 Sun Netra 120/Sun Fire V120 (low-end), Sun Netra 240 (medium-end), or Sun Netra 440 (high-end)

2 In situations where interconnect regulations permit the provisioning of only one signaling channel per facility on an F-link, restrict the Cisco 2651 SLT to the support of no more than two F-links.

3 The Cisco AS5300 is no longer available for purchase. For more information, click here.

4 The Cisco AS5800 currently has only Cisco SS7 Interconnect for Voice Gateways Release 1.3 functionality. Also, the Cisco AS5800 is no longer available for purchase. For more information, click here.


Software Requirements

Table 2 and Table 3 list the versions of Cisco IOS and other software required for the components supported by Cisco SS7 Interconnect for Voice Gateways Solution for Releases 2.0 through 2.2.

Table 2 Software Requirements for Solution Components Release 2.0- FOAs 1-4  

Component
FOA 1
August 2002
FOA 2
January 2003
FOA 3
May 2003
FOA 4
September 2004

Cisco PGW 2200 Softswitch, configured in Signaling mode

Media Gateway Controller Software Release 9.2(2)

(Patches)

Media Gateway Controller Software Release 9.3(2)

(Patches)

Media Gateway Controller Software Release 9.3(2)

(Patches)

Media Gateway Controller Software Release 9.4(1)

(Patches)

Cisco SLT 2611XM or SLT 2651XM

Cisco IOS
Release 12.2(8)T4

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Integrated SLT (Cisco AS5350 or Cisco AS5400)

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco ITP (Cisco 2651, Cisco 72xx, or Cisco 75xx)

n/a

n/a

n/a

Cisco IOS Release 12.2(4)MB

Cisco AS5300

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco AS5350

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco AS5400/HPX

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco AS5800

Note The Cisco AS5800 currently has only the functionality associated with Cisco SS7 Interconnect for Voice Gateways Release 1.3.

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco AS5850

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco 3660

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco 3700 Series

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco 7200 Series

Cisco IOS
Release 12.2(11)T

Cisco IOS
Release 12.2(11)T3

Cisco IOS
Release 12.2(11)T8

Cisco IOS
Release 12.3(3)M

Cisco MNM-PT

Note As of Version 2.4(1), Cisco VSPT is integrated with this software. Prior versions are named Cisco MNM

Version 2.3(1)

(Patches)

Version 2.3(2)

(Patches)

Version 2.3(2)

(Patches)

Version 2.4(1)

(Patches)

Cisco VSPT

Version 2.2(2)

(Patches)

Version 2.3(2)

(Patches)

Version 2.3(2)

(Patches)

n/a

Billing and Measurement Server (BAMS)

Version 3.10

(Patches)

Version 3.13

(Patches)

Version 3.13

(Patches)

Version 3.13

(Patches)


Table 3 Post FOA-4 Regression Text Matrix  

Component
Release 2.0 December 2003
Release 2.0
March 2004
Release 2.0
May 2004
Release 2.0
October 2004
Release 2.0
October 2004
Release 2.1
April 2005
Release 2.2
January 2006

Cisco PGW 2200 Softswitch, configured in Signaling mode

MGC Software Release 9.4(1)

(Patches)

MGC Software Release 9.4(1)

(Patches)

MGC Software Release 9.4(1)

(Patches)

MGC Software Release 9.4(1)

(Patches)

MGC Software Release 9.4(1)

(Patches)

MGC Software Release 9.5(2)

(Patches)

MGC Software Release 9.6(1)

(Patches)

Cisco SLT 2611XM or SLT 2651XM

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)

Integrated SLT (Cisco AS5350 or Cisco AS5400)

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)

Cisco ITP (Cisco 2651)

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(25)

Cisco IOS Release 12.2(25)SW5

Cisco ITP (Cisco 72xx or Cisco 75xx)

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(4)MB

Cisco IOS Release 12.2(25)SW

Cisco IOS Release 12.2(25)SW5

Cisco AS5300

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.3(17)1

Cisco AS5350

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)2

Cisco AS5400/HPX

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)3

Cisco AS5800

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.3(17)4

Note The Cisco AS5800 currently has only the functionality associated with Cisco SS7 Interconnect for Voice Gateways Release 1.3.

Cisco AS5850

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(1)5

Cisco 3660

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)

Cisco 3700 Series

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)

Cisco 7200 Series

Cisco IOS
Release 12.3(2)T2

Cisco IOS
Release 12.3(6)

Cisco IOS
Release 12.3(6)A

Cisco IOS
Release 12.3(10)

Cisco IOS
Release 12.3(2)T8

Cisco IOS
Release 12.3(10)B

Cisco IOS
Release 12.4(5)

Cisco MNM

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.5(2)

(Patches)

Version 2.6(1)

(Patches)

Cisco VSPT

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.4(1)

(Patches)

Version 2.5(2)

(Patches)

Version 2.6(1)

(Patches)

Billing and Measurement Server (BAMS)

Version 3.10

(Patches)

Version 3.13

(Patches)

Version 3.13

(Patches)

Version 3.13

(Patches)

Version 3.13

(Patches)

Version 3.13

(Patches)

Version 3.20

(Patches)

1 The Cisco AS5300 is no longer available for purchase. For more information, click here.

2 There are caveats associated with this platform. For more information, refer to the "Caveats" section.

3 There are caveats associated with this platform. For more information, refer to the "Caveats" section.

4 The Cisco AS5800 is no longer available for purchase. For more information, click here.

5 There are caveats associated with this platform. For more information, refer to the "Caveats" section.


New Features

There are no new features in the Cisco SS7 Interconnect for Voice Gateways Solution for Release 2.2. You can find information on new features for the individual components that make up the solution in their associated release notes, which are listed below.

Cisco PGW— Cisco MGC Software Release 9.6(1)

Cisco SLTs— Cisco IOS Software Release 12.4(5)

Cisco IPTs— Cisco IOS Software Release 12.2(25) SW5

Voice Gateways

Cisco AS5300 and Cisco AS5800— Cisco IOS Software Release 12.3(17)1

Cisco AS5850— Cisco IOS Software Release 12.4(1)

All other supported Cisco voice gateways— Cisco IOS Software Release 12.4(5)

Cisco MNM— Cisco MNM Software Release 2.6(1)

Cisco VSPT— Cisco VSPT Software Release 2.6(1)

Cisco BAMS— Cisco BAMS Software Release 3.20

Solution Issues

Handover-Split Mode Limitations

Cisco AS5850s configured for handover-split mode operate under the following limitations:

Each Cisco AS5850 can support two CT3 trunks. Cisco AS5850s configured for classic-split mode can support up to four CT3 trunks each.

Because the Cisco PGW 2200 Softswitch can support only two RLM (Redundant Link Manager) links in an NFAS group, you can assign only one interface to each RSC (route switch controller) card in a Cisco AS5850 operating in handover-split mode. This prevents link redundancy between the individual RSCs and the Cisco PGW 2200s.

If an RSC fails, it takes up to 2 minutes for the active RSC to take over for the failed RSC. During this time, calls handled by the failed RSC are dropped, and new calls are not accepted. Calls handled by the active RSC are not affected by a switchover.

There is intermittently a 2- to 3-second outage (dsp timeout event errors and no bearer path) when redundancy handover peer-resources is executed. You might face this problem in the field if one of the RSCs fails temporarily. Run handover peer-resources after the failed RSC is back in service.

Use the redundancy handover peer-resources busyout-period command when instructing the active RSC to release control of the slots usually controlled by the standby RSC. This prevents dsp timeout event errors caused by the sudden disruption of active calls that are using the DSP resources on the relinquished slots.

Caveats

Caveats describe unexpected behavior in the Cisco SS7 Interconnect for Voice Gateways Solution.

Solution Caveats

There are two caveats for the solution:

If you using a AS 5850 platform deployed in a RLM topology in your solution network, you need to use Cisco IOS 12.4(1) on that platform.

If you are using any AS 5000 series platform deployed in IUA topology in your solution network, you need to use Cisco IOS 12.3(17) until Cisco IOS 12.4(5)a is available.

Platform Caveats

To review caveats that affect the individual components of the Cisco SS7 Interconnect for Voice Gateways Solution, refer to the following online release notes:

Cisco PGW 2200 Softswitch

http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/relnote/index.htm

Cisco Signaling Link Terminal (SLT)
Cisco AS5xx0 Universal Access Servers

http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123relnt/index.htm

Cisco IP Transfer Point (ITP)

http://www.cisco.com/en/US/partner/products/sw/iosswrel/ps5012/prod_release_note09186a0080080588.html

Troubleshooting

For information on troubleshooting procedures for Release 2.2 of the Cisco SS7 Interconnect for Voice Gateways Solution, refer to the Cisco Integrated Network Solutions Operations, Maintenance, and Troubleshooting Guide.

Related Documentation

Consult the following online documentation for hardware installation information and system requirements for the Cisco SS7 Interconnect for Voice Gateways Solution.

Solution Documentation

The following comprises the documentation set for the Cisco SS7 Interconnect for Voice Gateways 2.2 Solution:

Cisco SS7 Interconnect for Voice Gateways Solution 2.1 Overview

Cisco SS7 Interconnect for Voice Gateways Solution 2.1 Implementation Guide

Cisco SS7 Interconnect for Voice Gateways Solution 2.1 Upgrade Guide

Cisco Integrated Network Solutions Operations, Maintenance, and Troubleshooting Guide

Platform-Specific Documentation

The following online locations contain platform-specific documentation:

Cisco Media Gateway Controller Software Release 9 Documentation (for the Cisco PGW 2200 Softswitch)

Cisco IP Transfer Point

Cisco Signaling Link Terminal

Cisco AS5300 Universal Access Server

Cisco AS5350 Universal Gateway

Cisco AS5400 Universal Gateway

Cisco AS5800 Universal Gateway

Cisco AS5850 Universal Gateway

Cisco 3600 Series Routers

Cisco 7200 Series Routers

Cisco Voice Services Provisioning Tool (VSPT)

Cisco Media Gateway Controller Node Manager (Cisco MNM)

Billing and Measurement Server (BAMS)

Element Management Systems Documentation

The following online locations contain documentation for element management systems that can be used with this solution:

Cisco Signaling Gateway Manager (for use with the Cisco ITP)

CiscoWorks LAN Management Solution (for use with Cisco IOS gateways and Cisco Catalyst switches)

Cisco Universal Gateway Call Analyzer (for use with Cisco Access Servers)

CiscoWorks Voice Manager (for use with Cisco IOS-based H.323 on Cisco AS5000 Series Access Servers)

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only —  security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies —  psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

1 The Cisco AS5300 is no longer available for purchase. For more information, click here. Also, the Cisco AS5800 is no longer available for purchase. For more information, click here.


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Posted: Tue Feb 21 08:22:39 PST 2006
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