Setting Up Email or Pager Alarm Notification

Table Of Contents

Setting Up Email or Pager Alarm Notification

Steps

Description of Email Message

Setting Up Email or Pager Alarm Notification

You can receive notification of Cisco EGW 2200 alarms through an email or pager message. When you set up notification, you can specify the criteria, including level of detail in the report and the severity of alarms you want reported. You can send notifications to multiple recipients by entering multiple email addresses. The message will include the EGW host name (in the "From" field), the alarm name, a description, the alarm severity, and the time of occurrence.

In contrast to the View Alarms window, which displays current, uncleared alarms, alarm notification notifies you of both set and cleared alarms.

For this feature to work, the Cisco EGW must be connected to an SMTP server. For pager notification, your pager must be capable of receiving alphanumeric pages through email.

Note You must have specified your mail server in the SMTP field during Cisco EGW 2200 installation.

Behind the scenes: This feature monitors Cisco EGW alarms (using SNMP traps) and sends out alarm information in XML format.

Before You Begin

•The Cisco EGW must have connectivity to an SMTP server. During installation of the Cisco EGW, you must have specified your mail server in the SMTP field.

•For pager notification, your pager must be capable of receiving alphanumeric pages through email.

Steps

Step 1 In Cisco EGW Administration, set up alarm notification:

a. Under Diagnostics, click Alarm Notification. The Alarm Notification window opens. Refer to Diagnostics > Alarm Notification in Cisco EGW Administration Online Help for details on the settings.

b. Click Update.

Alarm messages will now be sent to the designated email addresses. See Description of Email Message for information on the message header and body.

To check alarms, in Cisco EGW Administration, under Diagnostics click View Alarms. (Cleared alarms are not listed.)

Description of Email Message

Message Header

From: root@egw-nn.yourdomain.com—The Cisco EGW 2200 host

To: youremail@domain.com—Your email address

Sent: Monday, May 02, 2005 6:40 AM

Subject: EGW Alarm Notification—Standard subject line for all alarm emails

Message Body

Summary Message Example

agent address: 10.82.80.41agent address: 10.82.80.41

trap type(OID): CISCO EGW/MGC TRAP

specific trap: MGC_processingError

MGC_AlarmCatName.0: MAJOR M-OOS

MGC_AlarmStatus.0: 2

MGC_AlarmSeverity.0: 3

MGC_CompMMLName.196612: AMDMPR-01

Detailed Message Example

agent address: 10.82.80.41agent address: 10.82.80.41

trap type(OID): CISCO EGW/MGC TRAP

specific trap: MGC_processingError

Includes the following information on your email notification specifications and syntax help for MGC and HSI alarms:

Current Email Notification level:2 Numberof alarms per minute maximum to receive:2

Note that

MGC_AlarmStatus(1=clear,2=set)

MGC_AlarmNotify(1=no,2=yes)

MGC_AlarmSeverity(1=informational,2=minor,3=major,4=critical)

MGC_AlarmReported(1=no, 2=yes)

HSI_type{ noErr(1), comm(2), qSrv(3), procErr(4), eqptErr(5),

envtErr(6) }

HSI_severity{ informational(1), minor(2), major(3), critical(4),

cleared(5) }

HSI_currentState,previousState {starting(1), running(2),

haltPending(3),

restartPending(4), rebootPending(5), notNunning(6)}

Provides this information on the alarm:

-------- below are trap components ----------

MGC_AlarmId.0: 0

MGC_AlarmCatId.0: 65

MGC_AlarmCatName.0: MAJOR M-OOS

MGC_AlarmCatDesc.0: Required process manually out of service

MGC_AlarmStatus.0: 2

MGC_AlarmNotify.0: 1

MGC_AlarmSeverity.0: 3

MGC_AlarmReported.0: 2

MGC_ComponentId.196611: 196611

MGC_ComponentType.196611: 3

MGC_CompMMLName.196611: MM-01

MGC_CompDesc.196611: Measurement Manager

MGC_CompParentId.196611: 131079

MGC_AlarmTime.0: 1115026681