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Cisco Systems provides a full range of support services to ensure that you get maximum network uptime with low life-cycle equipment cost. This section contains instructions for contacting Customer Service and for obtaining assistance through the Technical Assistance Center (TAC). It also contains warranty and service information.
All Cisco Systems products are covered under a limited factory warranty. This warranty covers defects in the hardware, software, or firmware. Refer to the Cisco Systems Customer Services Product Guide for more information on Cisco's warranty policy, or contact Cisco Systems at 1-800-553-NETS or 1-415-326-1941.
Cisco Systems offers Comprehensive Hardware Maintenance Agreements throughout North America, which include on-site remedial services, software support, a 24-hour emergency hot line, overnight parts replacement, and an escalation procedure. Cisco also offers individual Software and Board Swap Agreements for customers who desire those services. Noncontract maintenance services are provided at current time-and-materials rates. For more information contact Customer Services at 1-800-553-NETS or 1-415-326-1941.
Cisco's maintenance strategy is based upon customer-initiated service requests to the Cisco Systems Technical Assistance Center (TAC). The TAC coordinates all customer services, including hardware and software telephone technical support, on-site service requirements, and module exchange and repair.
The Technical Assistance Center (TAC) is available during normal business hours from 6:00 a.m. to 7:00 p.m., Pacific standard time, Monday through Friday (excluding company holidays), at the technical assistance number following. If you must return your Cisco equipment for repair or replacement, contact the TAC or a Cisco regional representative for more information.
1-800-553-2447 Fax: 1-415-903-8787
1-415-688-8209 E-mail: tac@cisco.com
Sales, Orders, Questions, and Comments:
1-800-553-NETS (6387) Fax: 1-415-903-8080
1-415-903-7208 E-mail: csrep@cisco.com
Hardware and software support specialists who help diagnose and solve customer problems will be able to isolate and solve your problem much faster if you are prepared with the information they need. When you call TAC, have the following information ready:
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