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Product Numbers: AS53-CC-VOX=, AS53-6VOX=, AS53-CC-VOX, AS53-6VOX
When Cisco upgrades the Voice-over-IP (VoIP) feature card (VFC) firmware, called VCWare, you can download the upgrade from Cisco. Use the procedures documented in this section to upgrade your Voice feature card VCWare.
Before downloading a new version of VCWare, be sure to verify that the version of VCWare is compatible with the specific release of Cisco IOS software already running on the access server. A compatibility matrix is posted on Cisco Connection Online's Software Center (see Step 2 of the "Install TFTP Application on PC" section for the URL).
Note In certain countries, use of these products or provisions of voice telephony over the Internet may be prohibited and/or subject to laws, regulations or licenses, including requirements applicable to the use of the products under telecommunications and other laws and regulations; customer must comply with all such applicable laws in the country(ies) where customer intends to use the product.
This document includes the following sections:
This section provides example instructions for how to upgrade Voice feature card (VFC) VCWare using a PC. If you are not in a PC environment, use the procedures as general guidelines; the steps are similar.
The upgrade procedure consists of the following tasks:
This section provides instructions for installing a TFTP application on your PC to transfer the latest VCWare file. Ignore this section if:
Note You can also use an rcp application available from independent software vendors. A number of TFTP programs are also available as shareware from public sources on the World Wide Web.
Step 2 Open your Internet browser and go to this site: http://www.cisco.com/public/sw-center/sw-other.shtml
Note The TFTP program currently at the URL noted above is provided as a courtesy of Cisco Systems and is not an officially supported product. This URL can change at any time and without notice.
Step 3 Click TFTP Server for Windows 95/Windows 98/NT 4.0.
Step 4 Follow the instructions to the Software Download page to download the software to your PC hard drive.
Step 5 Double click on the executable file and follow the screen directions.
Step 6 Go to your c:\tftpboot directory and double-click tftpsrv.exe in the Microsoft Windows 95 Explorer, Windows 98, or Windows NT 4.0 to launch the TFTP server application.
Step 7 Set your TFTP server application root directory:
(a). Choose Server Root Directory from the Options menu.
(b). Double-click tftpboot in [] list box. If necessary, choose drive c from the Drives list box.
(c). Click OK. The status bar below the menu bar displays c:\tftpboot as the TFTP server application root directory.
Step 8 Continue with the following section "Connect PC and Access Server."
Note This procedure refers to the HyperTerminal application, which is included with all Windows 95, Windows 98, and Windows NT systems. However, you can use any terminal program.
Use the steps in this section to connect your PC to the access server. If you are not using a PC, skip this section, or use the procedure as a guideline.
Step 2 Connect your PC's COM port to the access server console port using the standard Cisco console cable, as shown in Figure 1.
Step 3 Make sure the PC, access server, and hub are all powered ON.
Step 4 Continue with the following section "Establish Console Session ."
Use the steps in this section to establish a console session from your local PC to the Cisco AS5300. You will use this session to talk to the access server. If you are not using a PC, skip this section, or use the procedure as a guideline.
Note This procedure refers to the HyperTerminal application, which is included with all Windows 95 and Windows NT systems. However, you can use any terminal program.
Step 2 Double-click Hypertrm.exe to display the Connection Description dialog box.
Step 3 Enter a name for your connection, for example, AS5300 and then click OK. HyperTerminal displays the Phone Number dialog box.
Step 4 Choose the COM port connecting the PC and the access server in the Connect Using list box. You have options to connect directly to one of four COM ports.
Step 5 Click OK. HyperTerminal displays the COM Properties dialog box.
Step 6 Choose the following options in the COM Properties dialog box, then click OK:
Step 7 Press Enter until the access server displays the prompt. You might be prompted to enter a login password if login is configured.
Note If the access server prompt does not appear, you might have selected the wrong COM port, the cable connections could be incorrect or bad, or the access server might not be powered on.
Step 8 Enter enable mode by entering the following command and the appropriate password:
Enable mode provides access to privileged commands.
Step 9 Keep the HyperTerminal window open and continue with the following section, "Ping PC and Access Server."
Use the steps in this section to ping the access server and the PC to verify that they are talking to each other and that there are no configuration problems on your access server. If you are not using a PC, skip this section, or use the procedure as a guideline.
Note The PC used for the upgrade and the access server you are upgrading must have the same subnet mask.
(a). On your desktop, choose Start/Run to display the Run dialog.
(b). Enter winipcfg and then click OK to display the IP Configuration dialog box.
(c). Choose the appropriate PC adapter connector (Ethernet or Token Ring) used for the connection to the router or access server if you have more than one adapter connector installed on your PC.
Note Enter the show running-configuration command at the access server 5300# prompt to verify the router or access server has an IP address assigned. If the router or access server does not have an IP address, assign an IP address before continuing. See your router or access server documentation for details on assigning IP addresses.
Step 2 In the HyperTerminal dialog box (see the section "Establish Console Session" for details), make sure you are at the 5300# prompt.
Step 3 Enter the ping command with your PC's IP address.
The access server displays five exclamation points (!) if everything is working and it displays five dots (.) if there is a problem. If there is a problem, check the cabling between the router and the PC and check the access server configuration.
Step 4 Keep the HyperTerminal window open and continue with the following section.
To upgrade VCWare, you need to:
2. Replace Firmware with VCWare in VCWare Mode
or
Replace Firmware with VCWare in ROM Monitor Mode
See the following sections for details.
Use the following steps to determine which slots have voice cards installed and in what mode each voice card is running:
You should see the enable mode prompt (5300#). If not, enter enable mode now (see "Establish Console Session" for details).
Step 2 Enter the show vfc <0-2> board command to determine which slots have voice cards.
The voice cards run in either VCWare mode or ROM Monitor mode.
In the example above, only slot 1 has a voice card installed and it is running in VCWare mode.
Step 3 Note the location and the mode type for each voice card. You will need this information when you upgrade the VCWare.
Step 4 Continue with one of the following sections, "Replace Firmware with VCWare in VCWare Mode," or "Replace Firmware with VCWare in ROM Monitor Mode ."
Use the steps that follow to download new voice software if your voice card is running in VCWare mode. When downloading from a diskette, first copy the software from the diskette to a TFTP server. After the software is on the TFTP server, begin the steps in the Configure section.
Step 2 Press y when the following prompt appears to delete the contents.
Step 3 Verify that the VFC Flash memory is empty.
The Flash memory is empty if no filename or size is listed.
Step 4 Use TFTP to download the new file to VFC Flash memory.
Step 5 The software displays a slot number. If the number on the screen is not the correct slot number, enter the correct number now, otherwise, press Enter.
Step 6 Enter the IP address of the machine on which the TFTP application resides.
Step 7 When prompted, enter the source filename.
Note The image name must begin with "vcw-" (all lowercase) and no other character can be in front of vcw-, so no directory path should be included at the beginning of the image name. Be absolutely certain to get the name right. If one character or space is wrong, the file will not be recognized and will not be copied over.
Step 8 At the prompt, enter the destination filename:
After entering this filename you will see the following output:
Step 9 Reboot the voice feature card so you can add the new VCWare image into the voice card.
Step 10 Press y when the following prompt appears to verify the reset function.
Step 11 Re-enter the access server enable mode (the prompt is displayed as 5300#):
Step 12 Check to see if the VFC is back up in VCWare mode.
Note If the VFC is not in VCWare mode, repeat step 4. If this continues to fail, use the procedure in the section "Replace Firmware with VCWare in ROM Monitor Mode ."
Step 13 Verify that VCWare is in the VFC Flash memory.
Step 14 Unbundle the DSPWare from the VCWare and configure the default file list and the capability list.
Step 15 Continue by pressing y when the following prompt appears:
Step 16 Verify that the DSPWare is unbundled. The DSPWare is unbundled when files are listed.
Step 17 Verify that the default file is populated.
Step 18 Verify that the capability list is populated.
Step 19 Repeat steps 1 to 17 for each board running VCWare.
Step 20 Reboot the Cisco AS5300 access server so these changes take effect.
To check that you have successfully downloaded the software:
If you are having trouble downloading the voice feature card software in VCWare mode, try the following:
Use the steps that follow to download new voice software if your voice card is running in ROM Monitor mode. When downloading from a diskette, first copy the software from the diskette to a TFTP server. After the software is on the TFTP server, begin the steps in the following "Configure" section.
Step 2 Press y when the following prompt appears to continue.
Step 3 Use TFTP to download the new file to VFC Flash memory.
Step 4 The software displays a slot number. If the number on the screen is not the correct slot number, enter the correct number now, otherwise, press Enter.
Step 5 Enter the IP address of the machine on which the TFTP application resides.
Step 6 When prompted, enter the source filename.
Note The image name must begin with "vcw-" (all lowercase) and no other character can be in front of the "vcw-," so no directory path should be included at the beginning of the image name. Be absolutely certain to get the name right. If one character or space is wrong, the file will not be recognized and will not be copied over.
Step 7 At the prompt, enter the destination filename
When this filename is entered, you will see:
Step 8 Reboot the voice feature card so you can add the new VCWare image onto the voice card.
Step 9 Press y when the following prompt appears to verify the reset function.
Step 10 Re-enter the access server enable mode (the prompt is displayed as 5300#):
Step 11 Check to see if the VFC is back up in VCWare mode.
Step 12 Verify that VCWare is in the VFC Flash memory.
Step 13 Unbundle the DSPWare from the VCWare and configure the default file list and the capability list.
Step 14 Continue by pressing y when the following prompt appears:
Step 15 Verify that the DSPWare is unbundled. The DSPWare is unbundled when files are listed.
Step 16 Verify that the default file list is populated.
Step 17 Verify that the capability list is populated.
Step 18 Repeat steps 1 to 17 for each board running in ROM Monitor mode.
Step 19 Reboot the Cisco AS5300 access server so these changes take effect.
To check that you have successfully downloaded the software:
If you are having trouble downloading the voice feature card software in ROM Monitor mode, try the following:
This completes the Cisco Voice over IP VCWare upgrading procedure. For more information about related documents and services, and for customer support, see the "Related Documentation" section and the "Cisco Connection Online" section.
For more information, refer to the following documents:
Hardware features available after the release of this document are found at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/5300cfg/index.htm
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Posted: Sun Jan 19 11:04:38 PST 2003
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