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HP-UX System Administrator's Guide: Logical Volume Management: HP-UX 11i Version 3 > Chapter 4 Troubleshooting LVM

Reporting Problems


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If you are unable to solve a problem with LVM, follow these steps:

  1. Read the HP-UX Logical Volume Manager and MirrorDisk/UX Release Notes to see if the problem is known. If it is, follow the solution offered to solve the problem.

  2. Determine if the product is still under warranty or if your company purchased support services for the product. Your operations manager can supply you with the necessary information.

  3. Access http://www.itrc.hp.com and search the technical knowledge databases to determine if the problem you are experiencing has been reported already. The type of documentation and resources you have access to depend on your level of entitlement.

    NOTE: The ITRC resource forums at http://www.itrc.hp.com offer peer-to-peer support to solve problems and are free to users after registration.

    If this is a new problem or if you need additional help, log your problem with the HP Response Center, either online through the support case manager at http://www.itrc.hp.com, or by calling HP Support. If your warranty has expired or if you do not have a valid support contract for your product, you can still obtain support services for a fee, based on the amount of time and material required to solve your problem.

  4. If you are asked to supply any information pertaining to the problem, gather the requested information and submit it.

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