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This guide can help you successfully install and configure the Cisco 11000 Series Secure Content Accelerator (hereinafter referred to as the Secure Content Accelerator). It also provides helpful troubleshooting suggestions for potential hardware and software problems.
This section describes the contents of this guide.
Section | Description |
---|---|
This chapter describes the features and functions of the Secure Content Accelerator. | |
This chapter describes how to install the Secure Content Accelerator as a free-standing or rack-mount unit. Suggestions for network deployment are also included. | |
This chapter presents a short introduction to SSL and a description of how the components are used in configuration. Instructions for generating keys and certificates with OpenSSL is also included chapter. | |
This chapter provides instructions for using the QuickStart wizard. | |
This chapter describes how to use the configuration manager to configure the SSL appliance. | |
This chapter describes how to use the Graphical User Interface (GUI) to configure the Cisco Secure Content Accelerator. The GUI provides a convenient, web browser-based method of configuring SSL appliances. | |
This appendix provides specifications for the Secure Content Accelerator. | |
This appendix provides information to help you isolate and solve problems. It also provides information on using the Cisco Connection Online. | |
This appendix provides detailed command descriptions and examples to help you take advantage of Secure Content Accelerator features. | |
This appendix provides information on regulatory compliance. | |
Glossary | This section provides definitions of terms used in this document. |
Index | The index provides a detailed list to help you locate specific information quickly. |
This guide uses the following symbols and conventions to emphasize certain information.
Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Read the installation instructions before you connect the system to its power source. |
Caution A caution means that a specific action you take could cause a loss of data or adversely impact use of the equipment. |
Note A note provides important related information, reminders, and recommendations. |
Bold text indicates a command in a paragraph.
Courier text
indicates text that appears in a command line (such as the command line interface) or is returned by the computer.
Courier bold text indicates commands and text you enter in a command line.
Italic text indicates the first occurrence of a new term, book title, and emphasized text.
1. A numbered list indicates that the order of the list items is important.
a. An alphabetical list indicates that the order of the secondary list items is important.
The following sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Cisco documentation is available in the following ways:
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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Mon Aug 19 22:06:49 PDT 2002
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