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Table of Contents

Preface

Preface

VPN 3002 Hardware Client Getting Started provides information to take you from unpacking and installing the VPN 3002, through configuring the minimal parameters to make it operational (called Quick Configuration). You can do Quick Configuration from a console with the menu-based Command-Line Interface, or you can use the HTML-based VPN 3002 Hardware Client Manager with a browser. This manual describes both methods, and we recommend the latter for ease of use.

Audience

We assume you are an experienced system administrator or network administrator with appropriate education and training, who knows how to install, configure, and manage internetworking systems. However, virtual private networks and VPN devices might be new to you. You should be familiar with Windows system configuration and management, and you should be familiar with Microsoft Internet Explorer or Netscape Navigator or Communicator browsers.

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1

Understanding the VPN 3002 Hardware Client

Summarizes the hardware and software features and operation.

Chapter 2

Installing and Powering Up the VPN 3002

Explains how to prepare for, unpack, install, and power up the VPN 3002 Hardware Client, and how to begin quick configuration. Once you have completed the steps in this chapter, you can use either Chapter 3 or Chapter 4 to complete quick configuration.

Chapter 3

Using the VPN 3002 Hardware Client Manager for Quick Configuration

Explains how to complete quick configuration of the system using the VPN 3002 Hardware Client Manager with a browser. We recommend this method.

Chapter 4

Using the Command-Line Interface for Quick Configuration

Explains how to complete quick configuration of the system using the command-line interface from the console or a Telnet or SSH session.

Appendix A

Troubleshooting and System Errors

Describes common errors that might occur while configuring or using the system, and how to correct them. It also describes all LED indicators on the VPN 3002.

Related Documentation

Refer to the following documents for further information about Cisco VPN 3000 Series applications and products.

VPN 3002 Hardware Client Documentation

The VPN 3002 Hardware Client Reference provides details on all the functions available in the VPN 3002 Hardware Client Manager. This manual is online only.

The VPN 3002 Hardware Client Quick Start card summarizes the information for quick configuration. This quick reference card is provided with the VPN 3002 and is also available online.

The VPN 3002 Hardware Client Basic Information sticky label summarizes information for quick configuration. It is provided with the VPN 3002 and you can also print it from the online version; you can affix the label to the VPN 3002.

The HTML interface, called the VPN 3002 Hardware Client Manager, includes online help that you can access by clicking the Help icon on the toolbar in the Manager window.

VPN 3000 Series Concentrator Documentation

The VPN 3000 Series Concentrator Reference Volume I: Configuration explains how to start and use the VPN Concentrator Manager. It details the Configuration screens and explains how to configure your device beyond the minimal parameters you set during quick configuration.

The VPN 3000 Series Concentrator Reference Volume II: Administration and Monitoring provides guidelines for administering and monitoring the VPN Concentrator. It defines and explains all functions available in the Administration and Monitoring screens of the VPN Concentrator Manager. Appendixes to this manual provide troubleshooting guidance and explain how to access and use the alternate command-line interface.

The HTML interface, called the VPN Concentrator Manager, includes online help that you can access by clicking the Help icon on the toolbar in the Manager window.

VPN Client Documentation

The VPN Client User Guide explains how to install, configure, and use the VPN Client, which lets a remote client use the IPSec tunneling protocol for secure connection to a private network through the VPN Concentrator.

The VPN Client Administrator Guide tells how to configure a VPN Concentrator for remote user connections using the VPN Client, how to automate remote user profiles, how to use the VPN Client command-line interface, and how to get troubleshooting information.

Documentation on VPN Software Distribution CDs

The VPN 3000 Series Concentrator and VPN 3002 Hardware Client documentation are provided on the VPN 3000 Concentrator software distribution CD-ROM in PDF format. The VPN Client documentation is included on the VPN Client software distribution CD-ROM, also in PDF format. To view the latest versions on the Cisco web site, click the Support icon on the toolbar at the top of the VPN Concentrator Manager, Hardware Client Manager, or Client window. To open the documentation, you need Acrobat Reader 3.0 or later; version 4.5 is included on the Cisco VPN 3000 Concentrator software distribution CD-ROM and on the VPN Client software distribution CD-ROM.

Other References

Other useful references include:

Conventions

This document uses the following conventions:

Convention Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

Notes use the following conventions:


Note   Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Cautions use the following conventions:


Caution   Means reader be careful. Cautions alert you to actions or conditions that could result in equipment damage or loss of data.

Data Formats

As you configure and manage the system, enter data in the following formats unless the instructions indicate otherwise:

Type of Data Format

IP Addresses

IP addresses use 4-byte dotted decimal notation (for example, 192.168.12.34); as the example indicates, you can omit leading zeros in a byte position.

Subnet Masks and Wildcard Masks

Subnet masks use 4-byte dotted decimal notation (for example, 255.255.255.0). Wildcard masks use the same notation (for example, 0.0.0.255); as the example illustrates, you can omit leading zeros in a byte position.

MAC Addresses

MAC addresses use 6-byte hexadecimal notation (for example, 00.10.5A.1F.4F.07).

Hostnames

Hostnames use legitimate network hostname or end-system name notation (for example, VPN01). Spaces are not allowed. A hostname must uniquely identify a specific system on a network.

Text Strings

Text strings use upper- and lower-case alphanumeric characters. Most text strings are case-sensitive (for example, simon and Simon represent different usernames). In most cases, the maximum length of text strings is 48 characters.

Filenames

Filenames on the VPN 3002 follow the DOS 8.3 naming convention: a maximum of eight characters for the name, plus a maximum of three characters for an extension. For example, LOG00007.TXT is a legitimate filename. The VPN 3002 always stores filenames in uppercase.

Port Numbers

Port numbers use decimal numbers from 0 to 65535. No commas or spaces are permitted in a number.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and might be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and choose Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check to see the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:


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Posted: Mon Nov 25 08:18:04 PST 2002
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