Installing and Upgrading Cisco Unity Express Software

Table Of Contents

Installing and Upgrading Cisco Unity Express Software

Software Upgrade Overview

Upgrading to a New License

Sequence of Tasks

Downloading the License Files

Installing a New Software License File

Installing a New Software Image

Prerequisites

Sequence of Tasks

Downloading and Installing a New Software Image

What to Do Next

Upgrading the Previous Software Image

Prerequisites

Sequence of Tasks

Downloading and Installing an Upgrade Image

What to Do Next

Installing a Software Image Using Boot Helper

Prerequisites

Sequence of Tasks

Downloading the Software Files

Entering Configuration Parameter Values

Installing the Software Image Files

Installing and Upgrading Cisco Unity Express Software

This chapter describes the procedures to upgrade the license size or software release for existing Cisco Unity Express systems and contains the following sections:

• Software Upgrade Overview

• Upgrading to a New License

• Installing a New Software Image

• Upgrading the Previous Software Image

• Installing a Software Image Using Boot Helper

Software Upgrade Overview

Several processes are available for upgrading Cisco Unity Express software. Choosing a process depends on the type of upgrade required.

•Upgrade installation—Upgrade using the online installer with the software install upgrade command. This process is available for upgrading from the previous software release to the current one, such as upgrading from 2.1.3 to 2.2.

Using this process, the system remains operational while the new software files are downloaded in the background. Only an FTP server is required. See "Upgrading the Previous Software Image" for more details.

•Clean installation—Upgrade using the online installer with the software install clean command. This installation process is available for upgrading licenses and for upgrading software releases later than 2.0 to the current one.

Using this process, the system remains operational while the new software files are downloaded in the background. For a new license, you must back up and restore configuration files; for a new software image, you must back up and restore both configuration and data files. Only an FTP server is required. See "Upgrading to a New License" or "Installing a New Software Image" for more details.

•Clean installation with the boot helper—Upgrade using the boot helper with the software install clean command. This clean installation process is available for upgrading licenses, upgrading software releases prior to 2.0.1 to the current release, and when the other upgrade processes are unsuccessful.

Using this process, the system must be offline while the new software files are downloaded. This installation erases and repartitions the disk before loading the new files on the disk. You must back up and restore your configuration and data files. Both an FTP and a TFTP server are required. See "Installing a Software Image Using Boot Helper".

For a complete list of releases and the upgrade processes available for them, see the software upgrade process matrix in the Release Notes for Cisco Unity Express Release 2.2.

Upgrading to a New License

Use this procedure to increase the number of supported mailboxes.

Note If your system is already configured, you cannot change the license type from Cisco CallManager to Cisco CallManager Express. To make that change, you must reinstall and reconfigure the system. The data cannot be restored.
However, you can change the license type prior to running the Initialization Wizard.

Note If you are changing to a smaller mailbox license, verify that the system meets the new license limit before downloading the new license. For example, if you are downgrading from a 50 mailbox license to a 12 mailbox license, ensure that your system does not have more than 12 configured mailboxes. If you have more than 12 mailboxes, delete the extra mailboxes before downgrading the license.

This procedure uses a clean installation, which uses the software installer in the application. The clean installation permits the system to remain operational while the new software files are downloaded in the background. You must back up and restore your configuration files. Only an FTP server is required.

Sequence of Tasks

Upgrading to a new license requires the following sequence of activities:

1. Order the license SKU from the Configurator. Choose a package from the following list:

•12-mailbox package: SCUE-LIC-12CCM=

•25-mailbox package: SCUE-LIC-25CCM=

•50-mailbox package: SCUE-LIC-50CCM=

•100-mailbox package: SCUE-LIC-100CCM=

2. Download the license files from Cisco.com. See "Downloading the License Files".

3. Save the current configuration.

4. Install the new license file. See "Installing a New Software License File".

5. Run the Initialization Wizard.

6. Reboot the system.

Downloading the License Files

After ordering the appropriate license SKU, download the corresponding license file and installer file.

Prerequisites

•Have available the IP address or name of the FTP server that will store the Cisco Unity Express applications. Verify that the FTP server is accessible.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website.

2. Download the appropriate license file from the following list.

3. Copy the file to the FTP server.

DETAILED STEPS

Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the appropriate license file from the following list:

–cue-vm-license_12mbx_ccm_2.2.x.pkg

–cue-vm-license_25mbx_ccm_2.2.x.pkg

–cue-vm-license_50mbx_ccm_2.2.x.pkg

–cue-vm-license_100mbx_ccm_2.2.x.pkg

Step 3 Copy the file to the FTP server.

What to Do Next

Save the current configuration. After that is complete, install the new license file.

Installing a New Software License File

This section describes the procedure for installing a new software license using the online installer.

Note Installing a Release 1.X license file on a Release 2.X system is not supported.

Note You can also install a new language using the boot helper, but you have to do a complete installation. See the "Installing a Software Image Using Boot Helper" section.

Prerequisites

The following information is required to install the software license file using the online installer:

•FTP server user ID

•FTP server password

•License package name (See "Software Licenses and Factory-Set Limits" on page 4 for the list of license packages.)

SUMMARY STEPS

1. Save your current configuration.

2. Enter the software install command to install the new license software.

3. Enter y to continue the installation.

4. Reload the module for the license to take affect.

DETAILED STEPS

Step 1 Save the running configuration to the startup configuration using the write command:

se-172-16-0-0# write

Step 2 Enter the software install command to install the new software:

se-172-16-0-0# software install clean url ftp://ftp-server-ip-address/path/cue-vm-license_25mbx_ccm_2.2.1.pkg url username username password password

or, to install the software when the FTP server has been configured:

se-172-16-0-0# software install clean cue-vm-license_25mbx_ccm_2.2.1.pkg

Note To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference.

Step 3 Enter y to continue the installation:

WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y

Step 4 Reload the module for the license to take affect. You may continue with another install or upgrade before you reload the module.

se-172-16-0-0# reload
What to Do Next

•Enter the show software license command to verify the software license type.

Note If you have not yet reloaded the system with the new license, the old license information appears.

se-172-16-0-0# show software license

Core:
- Application mode: CCM
- Total usable system ports: 8

Voicemail/Auto Attendant:
- Max system mailbox capacity time: 6000
- Default # of general delivery mailboxes: 20
- Default # of personal mailboxes: 100

- Max # of configurable mailboxes: 120

Languages:
- Max installed languages: unlimited
- Max enabled languages: 2
se-172-16-0-0#

Installing a New Software Image

This section describes the procedures for installing a new release of Cisco Unity Express software using the software installer in the application. Use this section if you are upgrading from a software version between 2.0.1 and 2.1.2.

Note This procedure is available to systems with a network module (NM) or 1 GB AIM. If your system has a 512 MB AIM, use the section "Installing a Software Image Using Boot Helper".

This installation, referred to as a clean installation, erases and repartitions the disk before loading the new files on the disk. You need to restore your configuration and data with a clean installation. Only an FTP server is required.

Note If you are going back to Cisco Unity Express release 2.0.1 or earlier, you must reinstall the license file for that release after completing the clean installation.

The software files are downloaded in the background while Cisco Unity Express continues to operate. Anytime after the download is finished, you can perform the upgrade.

This section includes the following subsections:

• Prerequisites

• Sequence of Tasks

• Downloading and Installing a New Software Image

• What to Do Next

Prerequisites

•Cisco Unity Express 2.0.1 or a later release is currently installed. If your system has an earlier release installed, follow the procedure in "Installing a Software Image Using Boot Helper".

•Ensure that the FTP server is configured and active.

•The following information is required:

–FTP server IP address

–FTP server user ID

–FTP server password

–Software package name

–If you are installing a language, see the Release Notes for Cisco Unity Express, Release 2.2 for a list of available languages.

•Ensure that you can ping the Cisco Unity Express network module from the FTP server.

•If Cisco Unity Express is configured to use DNS, hostnames can be used to identify the FTP server. If Cisco Unity Express is not configured to use a DNS, use the IP address of the FTP server.

Sequence of Tasks

Installing a new software image entails the following sequence of tasks:

1. Backing up your data and configuration files. See "Backing Up Files" on page 135.

2. Downloading and installing the software image files. See Downloading and Installing a New Software Image.

3. Restoring the data and configuration files. See "Restoring Files" on page 138.

Note If you are going back to Cisco Unity Express release 2.0.1 or earlier, you must reinstall the license file for that release. See "Upgrading to a New License".

4. Rebooting the system.

Downloading and Installing a New Software Image

Use this procedure to install a new software Cisco Unity Express software image.

Note If you have not already done so, back up your data and configuration files before starting the installation. See "Backing Up Files" on page 135.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the software files to the FTP server.

4. (Optional) Enter the software download clean command to download the new software from the FTP server.

Note Although the software download command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.

5. (Required for Step 4.) Enter y to continue the installation.

6. Select the language version from the language selection menu.

7. Enter x when finished with the language selection menu.

8. (Optional) Enter the software download status command to check the download status.

9. Enter the software install clean command to install the new software.

The system automatically reloads after the installation is complete.

10. Enter y to begin the initial configuration.

11. Enter y to restore the configuration saved in flash memory or n to use your backup to restore your configuration.

12. Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

DETAILED STEPS

Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-vm.2.2.x.pkg (main package files)

–cue-vm-full.2.2.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.2.x.pkg (language package file)

–cue-vm-language-pack.2.2.x.prt1 (language prompts)

where language is one of several available languages. See the Release Notes for Cisco Unity Express Release 2.2 for a list of supported languages.

Step 3 Copy the software files to the FTP server.

Step 4 (Optional) Enter the software download clean command to download the new software from the FTP server:

se-172-16-0-0# software download clean url ftp://ftp-server-ip-address/cue-vm.2.2.1.pkg username username password password

or, if the FTP server has been configured:

se-172-16-0-0# software download clean pkg cue-package.pkg

Note If the FTP server has been set in configuration mode, you do not need to use the FTP parameters. To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference

Step 5 (Required for Step 4.) Enter y to continue the download:

WARNING:: This command will download the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y

Step 6 Select the language version from the language selection menu:

Language Selection Menu:

Num. Selected Installed Language Name
-------------------------------------------
1                            PTB CUE Voicemail Brazilian Portuguese (2.1.3)
2                            ENG CUE Voicemail British English (2.1.3)
3                            DAN CUE Voicemail Danish (2.1.3)
4                            FRA CUE Voicemail European French (2.1.3)
5                            ESP CUE Voicemail European Spanish (2.1.3)
6                            DEU CUE Voicemail German (2.1.3)
7                            ITA CUE Voicemail Italian (2.1.3)
8                            ESO CUE Voicemail Latin American Spanish (2.1.3)
9                            ENG CUE Voicemail US English (2.1.3)

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #s
i # - more information about the language for given #
x - Done with language selection

>9

Step 7 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished.

Language Selection Menu:

Num. Selected Installed Language Name
-------------------------------------------
1                            PTB CUE Voicemail Brazilian Portuguese (2.1.3)
2                            ENG CUE Voicemail British English (2.1.3)
3                            DAN CUE Voicemail Danish (2.1.3)
4                            FRA CUE Voicemail European French (2.1.3)
5                            ESP CUE Voicemail European Spanish (2.1.3)
6                            DEU CUE Voicemail German (2.1.3)
7                            ITA CUE Voicemail Italian (2.1.3)
8                            ESO CUE Voicemail Latin American Spanish (2.1.3)
9            *               ENG CUE Voicemail US English (2.1.3)

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

>x
At this point the new software will load from the FTP server and the system will restart.

Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express network module.

Step 8 (Optional) Enter the software download status command to check the download status:

se-172-16-0-0# software download status
Download request in progress.
downloading file : cue-vm.2.2.prt1
bytes downloaded : 18612224
se-172-16-0-0#

se-172-16-0-0# software download status
Download request completed successfully.
se-172-16-0-0#
Step 9 Enter the software install clean command to install the new software:

Caution This step cleans the disk. All configuration and voice messages will be lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup first.

se-172-16-0-0# software install clean url ftp://ftp-server-ip-address/cue-vm.2.2.1.pkg username username password password

or, to install the software when the FTP server has been configured:

se-172-16-0-0# software install clean cue-package.pkg

Note To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference

Step 10 Enter y to begin the initial configuration:

IMPORTANT::
IMPORTANT:: Welcome to Cisco Systems Service Engine
IMPORTANT:: post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::

Do you wish to start configuration now (y,n)? y

Step 11 Enter the appropriate response y or n. See the output below to determine your configuration needs.

Note If this is a new install or the Flash has been erased, this output will not be displayed.

IMPORTANT::
IMPORTANT:: A Cisco Unity Express configuration has been found in flash.
IMPORTANT:: You can choose to restore this configuration into the
IMPORTANT:: current image.
IMPORTANT::
IMPORTANT:: A stored configuration contains some of the data from a
IMPORTANT:: previous installation, but not as much as a backup. For
IMPORTANT:: example: voice messages, user passwords, user PINs, and
IMPORTANT:: auto attendant scripts are included in a backup, but are
IMPORTANT:: not saved with the configuration.
IMPORTANT::
IMPORTANT:: If you are recovering from a disaster and do not have a
IMPORTANT:: backup, you can restore the saved configuration.
IMPORTANT::
IMPORTANT:: If you are going to restore a backup from a previous
IMPORTANT:: installation, you should not restore the saved configuration.
IMPORTANT::
IMPORTANT:: If you choose not to restore the saved configuration, it
IMPORTANT:: will be erased from flash.
IMPORTANT::

Would you like to restore the saved configuration? (y,n)

Step 12 Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

MPORTANT::
IMPORTANT:: Administrator Account Creation
IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::

Enter administrator user ID:
(user ID): Admin
Enter password for admin:
(password): ******
Confirm password for admin by reentering it:
(password): ******

SYSTEM ONLINE
se-172-16-0-0>
What to Do Next

1. Restore the data and configuration files. See "Restoring Files" on page 138.

Note If you do not have any backup files for your system and cannot do a restore of the data, run the Initialization Wizard as described in the Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager.

2. I f you installed a Cisco Unity Express release 2.0.1 or earlier, reinstall the license file for that release. See "Upgrading to a New License".

3. Reboot the system.

4. Enter the Cisco Unity Express command environment. See "Entering the Command Environment".

Upgrading the Previous Software Image

This section describes the procedures for upgrading the previous release of Cisco Unity Express software to the newest release using the software installer in the application.

An upgrade installation replaces only those files on the disk necessary to create the new software image. Your existing configuration and voicemail will not be erased.

Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.

With this procedure, you download the software files in the background while Cisco Unity Express continues to operate. Anytime after the download is finished, you can perform the upgrade. Only an FTP server is required.

This section includes the following subsections:

• Prerequisites

• Sequence of Tasks

• Downloading and Installing an Upgrade Image

• What to Do Next

Prerequisites

•Cisco Unity Express 2.0.1 is currently installed.

•Ensure that the FTP server is configured and active.

•The following information is required:

–FTP server IP address

–FTP server user ID

–FTP server password

–Software package name

•Ensure that you can ping the Cisco Unity Express network module from the FTP server.

•If Cisco Unity Express is configured to use DNS, hostnames can be used to identify the FTP server. If Cisco Unity Express is not configured to use a DNS, use the IP address of the FTP server.

Sequence of Tasks

Upgrading to a new software image entails the following sequence of tasks:

1. (Recommended) Backing up your data and configuration files. See "Backing Up Files" on page 135.

2. Downloading and installing the software image files. See "Downloading and Installing an Upgrade Image"

3. (Optional) Restoring the data and configuration files. See "Restoring Files" on page 138.

4. Rebooting the system.

Downloading and Installing an Upgrade Image

Use this procedure to upgrade an existing Cisco Unity Express release.

Note If you have not already done so, back up your data and configuration files before starting the upgrade. See "Backing Up Files" on page 135.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the other software files to the FTP server.

4. (Optional) Enter the software download upgrade command to download the new software.

Note Although the software download command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.

5. (Required for Step 4.) Enter y to continue the download.

6. (Optional) Enter the software download status command to verify the download.

7. Enter the software install upgrade command to install the new software.

8. Enter y to install the upgrade or n to stop the installation procedure.

The system automatically reloads after the upgrade is complete.

9. Enter the show software versions command to verify the upgrade.

DETAILED STEPS

Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-vm.2.2.x.pkg (main package files)

–cue-vm-full.2.2.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.2.x.pkg (language package file)

–cue-vm-language-pack.2.2.x.prt1 (language prompts)

where language is one of several available languages. See the Release Notes for Cisco Unity Express Release 2.2 for a list of supported languages.

–cue-vm-upgrade.2.1.3_2.2.1.prt1

Note If you are upgrading from Cisco Unity Express 2.1.2 to Cisco Unity Express 2.1.3, download the additional file cue-vm-language-upg-lang-pack.2.1.x.prt1, where language is one of the supported languages.

Step 3 Copy the software files to the FTP server.

Step 4 (Optional) Enter the software download upgrade command to download the software from the FTP server:

se-172-16-0-0# software download upgrade url ftp://ftp-server-ip-address/cue-package.pkg

Note This example uses the default anonymous FTP user.

or, if the FTP server has been configured:

se-172-16-0-0# software download upgrade pkg cue-package.pkg

Note If the FTP server has been set in configuration mode, you do not need to use the FTP parameters.

Step 5 (Required for Step 4.) Enter y to begin the download:

WARNING:: This command will download the necessary software to
WARNING:: complete an upgrade. It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y
Downloading cue-vm.2.2.pkg
Bytes downloaded : 63648

Validating package signature ... done
Validating installed manifests ..........complete.

Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express network module.

At this point the new software will load from the FTP server and the system will restart.

Step 6 (Optional) Enter the software download status command to check the download status:

se-172-16-0-0# software download status
Download request in progress.
downloading file : cue-vm.2.2.prt1
bytes downloaded : 18612224
se-172-16-0-0#

se-172-16-0-0# software download status
Download request completed successfully.
se-172-16-0-0#
Step 7 Enter the software install upgrade command to install the new software:

se-172-16-0-0# software install upgrade url ftp://ftp-server-ip-address/cue-package.pkg

Note This example uses the default anonymous FTP user.

se-172-16-0-0# software install upgrade pkg cue-package.pkg

Note In this example, the files were previously downloaded using the software download command or the FTP server has been configured.

Step 8 Enter y to begin the upgrade:

WARNING:: This command will install the necessary software to
WARNING:: complete an upgrade. It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y

Caution An upgrade does not replace everything on the disk, just the files necessary to make the upgrade. It is recommended that you do a backup before any software installation.

Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.

The system reloads after the upgrade is complete.

Step 9 Use the show software versions command to verify an upgrade. The following shows the versions after an upgrade.

se-172-16-0-0# show software versions

Installed Packages:
- Bootloader (Primary) 2.1.2
- Global 2.2.0
- GPL Infrastructure 2.1.2
- Voice Mail 2.1.2
- Bootloader (Secondary) 2.1.2
- Installer 2.1.1
- Core 2.1.2
- Auto Attendant 2.1.2

Installed Languages:
- US English 2.1.0
se-172-16-0-0#

Note In the show software versions display, the current Cisco Unity Express software version is shown as the Global version. The other versions shown are for internal components of the product and may not correspond to the actual software version.

What to Do Next

Reboot the system.

Installing a Software Image Using Boot Helper

This section describes the procedures for installing a new release of Cisco Unity Express software using the boot helper.

Note The boot helper is intended for emergency use or ''first time'' installations, such as going from 1.1(2) to 2.1. The helper supports only installations of licenses and full images. The helper mode does not support upgrades or language-only installations.

Using this clean installation process, the system must be offline while you download the new software files. The clean installation erases and repartitions the disk before loading the new files on the disk. You must back up and restore your configuration and data files. Both FTP and TFTP servers are required.

Prerequisites

•Ensure that the TFTP and FTP servers are configured and active. If the TFTP and FTP servers reside on the same computer, ensure that the TFTP and FTP programs are activated.

•Ensure that you can ping the Cisco Unity Express module from the TFTP and FTP servers.

•If you are installing a language, see the Release Notes for Cisco Unity Express, Release 2.2 for a list of available languages.

Sequence of Tasks

Installing a new software image entails the following sequence of tasks:

1. Downloading the software image files. See "Downloading the Software Files".

2. Backing up your data and configuration files. See "Backing Up Files" on page 135.

3. Entering configuration parameter values. See "Entering Configuration Parameter Values".

4. Installing the software files. See "Installing the Software Image Files".

5. Restoring the data and configuration files. See "Restoring Files" on page 138.

6. Rebooting the system.

Downloading the Software Files

Downloading the Cisco Unity Express software files is the first software installation task. Review the prerequisites listed above to ensure that all servers and modules are active and available.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website.

2. Download the Cisco Unity Express software files.

3. Copy the cue-installer.2.2.x file to the TFTP server.

4. Copy the other software files to the FTP server.

DETAILED STEPS

Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-installer.2.2.x (Helper installer)

–cue-vm-installer.2.2.x.prt1 (installer payload file)

–cue-vm.2.2.x.pkg (main software package file)

–cue-vm-full.2.2.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.2.x.pkg (language package file)

–cue-vm-language-pack.2.2.x.prt1 (language prompts)

where language is one of several available languages. See the Release Notes for Cisco Unity Express Release 2.2 for a list of supported languages.

Step 3 Copy the cue-installer.2.2.x file to the TFTP server.

Step 4 Copy the other software files to the FTP server.

What to Do Next

•Back up your data and configuration files. See "Backing Up Files" on page 135.

•After backing up the files, configure several parameter values. See "Entering Configuration Parameter Values".

Entering Configuration Parameter Values

You must configure several parameters in the Cisco Unity Express server to be able to download the Cisco Unity Express software files.

SUMMARY STEPS

1. reload

2. Type "***" to go into the boot loader mode.

3. config

4. Enter the values for the following parameters:

–Network module's IP address

–Subnet mask

–TFTP server address

–Gateway router address

–Ethernet interface is internal

–Default helper image is cue-installer.2.2.x

–Default boot setting

–Default bootloader

5. Boot the NM with the boot helper.

DETAILED STEPS

Step 1 Type reload to restart the system.

Step 2 Type "***" to go into the boot loader mode.

Step 3 Type config to go into configuration mode.

Step 4 Enter the values for the following parameters:

•Network module's IP address

•Subnet mask

•TFTP server address

•Gateway router address

•Ethernet interface: internal

•Default helper image: cue-installer.2.2.1

•Default boot: disk

•Default bootloader: press Enter

Note Cisco recommends that you use the primary bootloader as the default when upgrading.

Step 5 Type boot helper to begin the installation. This will load the installer

What to Do Next

Install the software files. See "Installing the Software Image Files".

Installing the Software Image Files

After downloading the software files and backing up your data, you are ready to install the software image files.

Prerequisites

Installing the software image files requires the following information:

•TFTP server IP address

•FTP server IP address

•FTP server user ID

•FTP server password

•Software package name

Note Back up current system configurations and data before installing new software.

SUMMARY STEPS

Starting from NM EXEC mode:

1. Select the first choice, Install Software, from the install menu.

2. Enter the package name, FTP server address, username, and password.

3. Select the language version from the language selection menu.

4. Enter x when finished with the language selection menu.

5. Enter y to begin the initial configuration in the post installation configuration menu.

6. Enter y to restore the configuration saved in flash memory or n to use your backup to restore your configuration.

7. Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

DETAILED STEPS

Step 1 Select the first choice, Install Software, from the install menu:

Welcome to Cisco Systems Service Engine Helper Software
Please select from the following
1 Install software
2 Reload module
(Type '?' at any time for help)
Choice: 1

Step 2 Enter the package name, FTP server address, username, and password:

Package name: cue-vm.2.2.1.pkg
Server url: ftp://10.33.162.120/
Username: cue
Password: ******
Software installation will clear disk contents
Continue [y/n]? y

Caution This step cleans the disk. All configuration and voice messages will be lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup first.

Step 3 Select the language version from the language selection menu:

Language Selection Menu:

Num. Selected Installed Language Name
-------------------------------------------
1                            PTB CUE Voicemail Brazilian Portuguese (2.1.3)
2                            ENG CUE Voicemail British English (2.1.3)
3                            DAN CUE Voicemail Danish (2.1.3)
4                            FRA CUE Voicemail European French (2.1.3)
5                            ESP CUE Voicemail European Spanish (2.1.3)
6                            DEU CUE Voicemail German (2.1.3)
7                            ITA CUE Voicemail Italian (2.1.3)
8                            ESO CUE Voicemail Latin American Spanish (2.1.3)
9                            ENG CUE Voicemail US English (2.1.3)

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

>9

Step 4 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished.

Language Selection Menu:

Num. Selected Installed Language Name
-------------------------------------------
1                            PTB CUE Voicemail Brazilian Portuguese (2.1.3)
2                            ENG CUE Voicemail British English (2.1.3)
3                            DAN CUE Voicemail Danish (2.1.3)
4                            FRA CUE Voicemail European French (2.1.3)
5                            ESP CUE Voicemail European Spanish (2.1.3)
6                            DEU CUE Voicemail German (2.1.3)
7                            ITA CUE Voicemail Italian (2.1.3)
8                            ESO CUE Voicemail Latin American Spanish (2.1.3)
9           *                ENG CUE Voicemail US English (2.1.3)

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

>x

The system installs the software. After the installation is complete, the system reloads.

Step 5 Enter y to begin the initial configuration:

IMPORTANT::
IMPORTANT:: Welcome to Cisco Systems Service Engine
IMPORTANT:: post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::

Do you wish to start configuration now (y,n)? y

Step 6 Enter the appropriate response y or n. See the output below to determine your configuration needs.

IMPORTANT::
IMPORTANT:: A Cisco Unity Express configuration has been found in flash.
IMPORTANT:: You can choose to restore this configuration into the
IMPORTANT:: current image.
IMPORTANT::
IMPORTANT:: A stored configuration contains some of the data from a
IMPORTANT:: previous installation, but not as much as a backup. For
IMPORTANT:: example: voice messages, user passwords, user PINs, and
IMPORTANT:: auto attendant scripts are included in a backup, but are
IMPORTANT:: not saved with the configuration.
IMPORTANT::
IMPORTANT:: If you are recovering from a disaster and do not have a
IMPORTANT:: backup, you can restore the saved configuration.
IMPORTANT::
IMPORTANT:: If you are going to restore a backup from a previous
IMPORTANT:: installation, you should not restore the saved configuration.
IMPORTANT::
IMPORTANT:: If you choose not to restore the saved configuration, it
IMPORTANT:: will be erased from flash.
IMPORTANT::

Would you like to restore the saved configuration? (y,n)

Step 7 Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

IMPORTANT:: Administrator Account Creation
IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::

Enter administrator user ID:
(user ID): Admin
Enter password for admin:
(password): ******
Confirm password for admin by reentering it:
(password): ******

se-172-16-0-0#
What to Do Next

1. Restore the data and configuration files. See "Restoring Files" on page 138.

2. Reboot the system.