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Table Of Contents
Configuring Headset Auto-Answer
Information About Headset Auto-Answer
Auto-Answering Calls Using a Headset
Difference Between a Line and a Button
How to Configure Headset Auto-Answer
Configuration Examples for Headset Auto-answer
Feature Information for Headset Auto-Answer
Configuring Headset Auto-Answer
Last Updated: March 26, 2007This chapter describes the headset auto-answer feature in Cisco Unified Communications Manager Express (Cisco Unified CME).
Finding Feature Information in This Module
Your Cisco Unified CME version may not support all of the features documented in this module. For a list of the versions in which each feature is supported, see the "Feature Information for Headset Auto-Answer" section.
Contents
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Information About Headset Auto-Answer
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Information About Headset Auto-Answer
To enable the Headset Auto-Answer feature, you should understand the following concepts:
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Auto-Answering Calls Using a Headset
In Cisco Unified CME 4.0 and later versions you can configure lines on specific phones to automatically connect to incoming calls when the headset key is activated. The phone cannot be busy with an active call and the headset key must be engaged to automatically answer calls. Incoming calls are automatically answered one by one on the phone as long as the headset light remains lit. For each ephone, you can specify one or more lines for headset auto-answer.
After a phone is configured for headset auto-answer, the phone user must press the headset key to start auto-answer. The headset light is lit to indicate that auto-answer is active for the lines that are designated in the configuration. When the phone auto-answers a call, a zip tone is played to alert the phone user that a call is present. To stop auto-answer, the phone user presses the headset key again and the headset light goes out. At this time, the phone user can answer calls in a normal manner using the handset.
Difference Between a Line and a Button
Note that a line is similar to, but not exactly the same as, a button on the phone. A line represents a phone's capability to make a call connection, so each button that can make a call connection becomes a line. (For example, unoccupied buttons or speed-dial buttons are not lines.) Note also that a line is not the same as an ephone-dn. A button with overlaid ephone-dns is only one line, regardless of whether it has several ephone-dns (extension numbers) associated with it. In most cases an ephone's line numbers do match its button numbers, but in a few cases they do not.
Figure 48 illustrates a comparison of line numbers and button numbers for different types of ephone configurations.
Figure 48 When is a Line the Same as a Button?
How to Configure Headset Auto-Answer
This section contains the following tasks:
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Enabling Headset Auto-Answer
To enable headset auto-answer, perform the following steps.
SUMMARY STEPS
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DETAILED STEPS
Verifying Headset Auto-Answer
Step 1
Router# show running-configephone 1headset auto-answer line 1headset auto-answer line 2headset auto-answer line 3headset auto-answer line 4username "Front Desk"mac-address 011F.92B0.BE03speed-dial 1 330 label "Billing"type 7960 addon 1 7914no dnd feature-ringkeep-conferencebutton 1f40 2f41 3f42 4:30button 5:405 7m20 8m21 9m22button 10m23 11m24 12m25 13m26button 14m499 15:1 16m31 17f498button 18s500night-service bellStep 2
Configuration Examples for Headset Auto-answer
The following example enables headset auto-answer on ephone 3 for line 1 (button 1) and line 4 (button 4).
ephone 3button 1:2 2:4 3:6 4o21,22,23,24,25headset auto-answer line 1headset auto-answer line 4The following example enables headset auto-answer on ephone 17 for line 2 (button 2), which has overlaid ephone-dns, and line 3 (button 3), which is an overlay rollover line.
ephone 17button 1:2 2o21,22,23,24,25 3x2headset auto-answer line 2headset auto-answer line 3The following example enables headset auto-answer on ephone 25 for line 2 (button 3) and line 3 (button 5). In this case, the button numbers do not match the line numbers because buttons 2 and 4 are not used.
ephone 25button 1:2 3:4 5:6headset auto-answer line 2headset auto-answer line 3Additional References
The following sections provide references related to Cisco Unified CME features.
Related Documents
Cisco Unified CME configuration
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Cisco IOS commands
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Cisco IOS configuration
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Phone documentation for Cisco Unified CME
Technical Assistance
Feature Information for Headset Auto-Answer
Table 49 lists the features in this module and enhancements to the features by version.
To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html.
Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.
Note
Table 49 Feature Information for Headset Auto-Answer
VersionHeadset Auto-Answer
4.0
Headset auto-answer was introduced.
Posted: Wed Aug 15 13:47:57 PDT 2007
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