Appendix A: Troubleshooting Tips

Table Of Contents

Appendix A: Troubleshooting Tips

Appendix A: Troubleshooting Tips

This appendix provides troubleshooting tips.

•Make sure that you have Microsoft CRM running. You need to be logged in and connected before any of the integration macros can work.

•Make sure that you have the Cisco CCC running. You should see it appear in the Tray on the right side of the Windows Task bar.

•Confirm that events are exactly as described. Misspellings and missing and extra spaces will cause problems.

•(For Cisco IPCC Express only) If you see an error message that states that cadlink.exe is not recognized, perform the following steps:

–Confirm that cadlink.exe is installed in the proper location.

Use "Start | Search | for files or folders" on your PC and enter cadlink.exe in the Search for files or folders named: field. The cadlink.exe executable should appear in the C:\Program Files\Cisco Systems\Cisco CRM Communications Connector Client \ CADLink.exe

–If cadlink.exe is installed in a different location, copy the file to the C:\Program Files\Cisco Systems\Cisco CRM Communications Connector Client\ folder.