Diagnostics

Route Table—Data entry via main keypad. Indicates the number of the routing table. Possible values for this field range between A and J.

Number of Routes—Display only. Indicates the number of routes that have been defined for this routing table. Possible values for this field range between 0 and 1000. The three exception conditions and direct routing are not included in this count.

Route—Data entry via main keypad. Indicates the number of the route for which the displayed information applies. Possible values for this field range between 0 and 1000. A value of 0 causes statistics for the entire route table displayed. The alphabetic characters S (short collection), E (empty collection), U (unmatched pattern), and D (direct route) can also be entered for exception cases.

Trace Route Activity (Y/N)—Data entry via main keypad. Specifies whether to trace activity on the tables and routes indicated in the Route Table and Route fields. Possible values are Y (perform trace) and N (do not trace). When tracing is enabled, routing events are displayed at the bottom of the screen.

Clear Stat Counts (Y/N)—Data entry via main keypad. Specifies whether to clear the run-time counters displayed for the route table and individual routes. Clearing the statistic counter also resets the Elapsed Time field. Possible values are Y (clear all counters) and N (do not clear counters).

Elapsed Time—Display only. Indicates the time elapsed since the statistic counters were last cleared, in terms of hours, minutes and seconds. Once the timer reaches 99 hours, 59 minutes and 59 seconds, it will reset itself. The timer can be reset using the Clear Stats Counts (Y/N) field above.

Direct Route Attempts—The number of direct routing attempts made without performing digit matching.

Digit Route Attempts—The number of routing attempts made while performing digit matching.

Empty Field—The number of failed routing attempts due to the digit field being empty.

Short Collection—The number of failed routing attempts because of an insufficient number of digits in the digit field.

Unmatched Pattern—The number of failed routing attempts due to the inability of the system to match the digit field to an valid route.

ROUTE STATISTICS fields—Display only. Indicates the number and types of events occurring on the single route specified. The fields are as follows:

Pattern—The matching pattern defined for the route in the Route Table Configuration screen.

Primary Attempts—The number of attempts to route calls using the Primary resource group and inpulse/outpulse rule.

Secondary Attempts—The number of attempts to route calls using the Secondary resource group and Inpulse/Outpulse rule.

Final Attempts—The number of attempts to route calls using the Final resource group and Inpulse/Outpulse rule.

Failures—The number failed calls due to the Primary, Secondary, and Final group/rule pair resources being exhausted.

The remaining seven field columns display routing events when the routing trace function is enabled (when Y is entered in the Trace Route Activity (Y/N) field). Up to six routing events are displayed at a time (additional events overwrite the displayed information).

Event #—Display only. Provides a sequential numbering of the routing events in chronological order.

Collected Digits—Display only. Indicates the digits collected for the routing attempt.

Matched Pattern—Display only. Indicates the pattern the collected digits matched with for routing.

Route—Display only. Indicates the route number associated with the matched pattern.

Attempt—Display only. Indicates whether the routing was completed using the Primary, Secondary, or Final instruction.

Group—Display only. Indicates the resource group used to route the call.

Rule—Display only. Indicates the inpulse or outpulse rule (specified by an "I" or "O" prefix) performed during call routing.