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Table Of Contents
Release Notes for Cisco ONS 15540 ESP
for Cisco IOS Release 12.1(11b)E1Determining the Software Version
Updating to a New ROMMON Image Release
New Features in Release 12.1(11b)E1
New Features in Release 12.1(11b)E
New Features in Release 12.1(7a)EY3
New Features in Release 12.1(7a)EY2
Obtaining Technical Assistance
Release Notes for Cisco ONS 15540 ESP
for Cisco IOS Release 12.1(11b)E1
This document describes caveats for Cisco IOS Release 12.1(11b)E1 for the Cisco ONS 15540 ESP (Extended Services Platform).
Date: October 6, 2002
Text Part Number: 78-12592-05 Rev. E0
Contents
This document includes the following information:
• Caveats
• Limitations and Restrictions
• Obtaining Technical Assistance
Introduction
The Cisco ONS 15540 ESP is an optical transport platform that employs DWDM (dense wavelength division multiplexing) technology. With the Cisco ONS 15540 ESP, users can take advantage of the availability of dark fiber to build a common infrastructure that supports data, SAN (storage area networking), and TDM (time-division multiplexing) traffic. For more information about DWDM technology and applications, refer to the Introduction to DWDM Technology publication and the
Cisco ONS 15540 ESP Planning and Design Guide.System Requirements
This section describes the system requirements for Cisco IOS Release 12.1(11b)E1, and it includes the following sections:
• Determining the Software Version
Memory Requirements
The DRAM memory configuration is 128 MB, which is the default for the Cisco ONS 15540 ESP.
Hardware Supported
Table 1 lists the hardware components supported on the Cisco ONS 15540 ESP and the minimum software version required. See the "Determining the Software Version" section for information on determining your software version.
Determining the Software Version
Note We strongly recommend that you use the latest available software release for all Cisco ONS 15540 ESP hardware.
To determine the version of Cisco IOS software currently running on a Cisco ONS 15540 ESP system, log in to the system and enter the show version EXEC command. The following sample output is from the show version command. The software version number is shown on the second line of the sample output.
Switch# show version
Cisco Internetwork Operating System Software
IOS (tm) ONS-15540 Software (ONS15540-I-M), Version 12.1(11b)E
<Information deleted>Upgrading the System Image
To ensure proper system functioning, follow the system image upgrading procedure described in the Cisco ONS 15540 ESP Configuration Guide and Command Reference.
Note Always set the configuration register to 0x2102 when upgrading the system image using the config-reg 0x2102 command in configuration mode.
Caution Improper system image upgrades can affect system functioning and redundancy. Always follow the recommended upgrade procedures.
Updating to a New ROMMON Image Release
This sections describes how to update the ROMMON functional image on the processor card.
Determining the Release Version of Your Processor Card ROMMON Image
This section describes the process you use to determine the existing ROMMON image release version installed on your processor card.
To display the functional image version in a processor card, use the following command in EXEC mode:
Example
The following example shows the ROMMON image information for the processor card in slot 6:
Switch# show version
Cisco Internetwork Operating System Software
IOS (tm) ONS-15540 Software (manopt-M0-M), Release Version 12.1(11b)E1
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled Fri 23-Feb-01 15:23 by
Image text-base:0x60010950, data-base:0x604E8000
ROM:System Bootstrap, Version 12.1(11b)E1, RELEASE SOFTWARE
Switch uptime is 30 minutes
System returned to ROM by power-on
System image file is "slot0:manopt-m0-mz"
cisco (QUEENS-CPU) processor with 98304K/32768K bytes of memory.
R7000 CPU at 234Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache
Last reset from power-on
2 Ethernet/IEEE 802.3 interface(s)
509K bytes of non-volatile configuration memory.
20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).
16384K bytes of Flash internal SIMM (Sector size 64K).
Configuration register is 0x102
Updating to a New ROMMON Image Release
To update a ROMMON image for the active processor card and redundant processor card, follow these steps:
Step 1 Check the available space on the Flash memory device (bootflash, slot0, slot1, disk0, or disk1) on the active processor card. Make space available, if necessary.
Step 2 Copy the ROMMON image to the Flash memory device on the active processor card.
Step 3 Load the ROMMON image from the Flash memory device to the active processor card.
Step 4 Repeat Step 1 through Step 3 on the redundant processor card.
Note You can manage ROMMON image files like any other image file on the Cisco ONS 15540 ESP. For more information on downloading and managing image files, refer to the Cisco IOS Configuration Fundamentals Configuration Guide, Release 12.1 and the Cisco ONS 15540 ESP Configuration Guide and Command Reference.
Caution Do not interrupt the reprogramming process. A failure during reprogramming can result in the card being unusable. The ROMMON image cannot be reverted once reprogramming starts.
Copying a ROMMON Image from a TFTP Server to a Flash Memory File System
To download a ROMMON image from a TFTP server and upgrade the ROMMON image on both processor cards, perform the following steps, starting with the active processor card:
Command PurposeStep 1
Switch# show flash-filesystem:
Verifies that space is available in Flash memory on the active processor card. If space is available, continue to Step 5.
Step 2
Switch# copy flash-filesystem:[filename] tftp:[[[//location]/directory]/filename]
(Optional) Copies a file from the Flash memory device to the TFTP server, if you wish to have a backup copy of the file on the TFTP server before deleting it.
Reply to any CLI prompts for additional information or confirmation. The prompting depends on how much information you provide in the copy command.
Step 3
Switch# delete flash-filesystem:filename
(Optional) Deletes a file from Flash memory.
Step 4
Switch# squeeze flash-filesystem:
(Optional) Recovers the space in Flash memory.
Step 5
Switch# copy tftp:[[[//location]/directory]/filename] flash-filesystem:[filename]
Copies the image from the TFTP server to the Flash memory device.
Reply to any CLI prompts for additional information or confirmation. The prompting depends on how much information you provide in the copy command.
Note Wait until after the download finishes before attempting any commands on the switch. Confirm that the image download is done in binary mode and check file sizes before and after download.
Step 6
Switch# reprogram flash-filesystem:filename rommon
Updates the ROMMON image on the processor card and returns the processor card to ROMMON mode.
This causes a switchover to the Hot Standby processor card, if one is available.
Step 7
rommon 1 > boot [flash-filesystem:filename]
(Optional) Boots the IOS system image on the new standby processor card if it does not boot automatically.
Repeat Step 1 through Step 7 on the new active processor card.
Note For more information on manually booting your Cisco ONS 15540 ESP, refer to Cisco ONS 15540 Configuration Guide and Command Reference.
Example
The following example shows how to download a ROMMON image from a TFTP server and update the ROMMON image on the active processor card:
Switch#
show slot0:
-#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name
1 .. image 1BD2EA73 2A7B24 26 2652836 Feb 11 2002 18:07:41 ons15540-i-mz
2 .. config 36DC62E3 2AAC54 14 12461 Feb 11 2002 18:10:34 running-config
17912748 bytes available (2665556 bytes used)
Switch#
copy tftp: slot0:
Address or name of remote host []?
10.0.0.1
Source filename []?
MANOPT_RM.srec
Destination filename [MANOPT_RM.srec]?
y
Loading tftpboot/MANOPT_RM.srec from 10.0.0.1 (via Ethernet3/0):
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[OK -
629458/17912748
bytes]
629458 bytes copied
Copying a ROMMON Image from an FTP Server to a Flash Memory File System
To download a ROMMON image from an FTP server and upgrade the ROMMON image on both processor cards, perform the following steps, starting with the active processor card:
Command PurposeStep 1
Switch# configure terminal
Switch(config)#
(Optional) Enters configuration mode from the terminal. This step is required only if you override the default remote username (see Step 2 and Step 3). Otherwise, continue to Step 5.
Step 2
Switch(config)# ip ftp username username
(Optional) Changes the default remote username.
Step 3
Switch(config)# ip ftp password password
(Optional) Changes the default password.
Step 4
Switch(config)# end
Switch#
(Optional) Exits configuration mode. This step is required only if you override the default remote username (see Step 2 and Step 3).
Step 5
Switch# show flash-filesystem:
Verifies that space is available in Flash memory. If space is available, continue to Step 9.
Step 6
Switch# copy flash-filesystem:[filename] ftp:[[[//[username[:password]@]location]/
directory]/filename](Optional) Copies a file from the Flash memory device to the FTP server, if you wish to have a backup copy of the file on the FTP server before deleting it.
Reply to any CLI prompts for additional information or confirmation. The prompting depends on how much information you provide in the copy command.
Step 7
Switch# delete flash-filesystem:filename
(Optional) Deletes a file from Flash memory.
Step 8
Switch# squeeze flash-filesystem:
(Optional) Recovers the space in Flash memory.
Step 9
Switch# copy ftp:[[[//[username[:password]@]location]/ directory]/filename] flash-filesystem:[filename]
Copies the image from the FTP server to the Flash memory device.
Reply to any CLI prompts for additional information or confirmation. The prompting depends on how much information you provide in the copy command.
Note Wait until after the download finishes before attempting any commands on the switch. Confirm that the image download is done in binary mode and check file sizes before and after download.
Step 10
Switch# reprogram flash-filesystem:filename rommon
Updates the ROMMON image on the processor card and returns the processor card to ROMMON mode.
This step causes a switchover to the Hot Standby processor card, if one is available.
Step 11
rommon 1 > boot [flash-filesystem:filename]
(Optional) Boots the IOS system image on the new standby processor card if it does not boot automatically.
Repeat Step 1 through Step 11 on the new active processor card.
Note For more information on manually booting your Cisco ONS 15540 ESP, refer to Cisco ONS 15540 ESP Configuration Guide and Command Reference.
Example
The following example shows how to download a ROMMON image from an FTP server and update the ROMMON image on the active processor card:
Switch#
show slot0:
-#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name
1 .. image 1BD2EA73 2A7B24 26 2652836 Feb 11 2002 18:07:41 ons15540-i-mz
2 .. config 36DC62E3 2AAC54 14 12461 Feb 11 2002 18:10:34 running-config
17912748 bytes available (2665556 bytes used)
Switch# copy ftp://myuser:mypass@theserver/tftpboot/MANOPT_RM.srec slot1:MANOPT_RM.srec
Accessing ftp://theserver/tftpboot/MANOPT_RM.srec...Translating "theserver"...domain
server (192.168.2.132) [OK]
Loading MANOPT_RM.srec from 192.168.2.132 (via Ethernet3/0):
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[OK - 623492/
17912748
bytes]
623492 bytes copied
Feature Set Table
The Cisco IOS Release software is packaged in feature sets (also called software images) depending on the platform. Each feature set contains a specific set of Cisco IOS features. Table 2 lists the Cisco IOS software feature sets available for the Cisco ONS 15540 ESP.
Table 2 Feature Sets Supported by the Cisco ONS 15540 ESP
Feature Set 12.1(11b)E1 12.1(11b)E 12.1(7a)EY3 12.1(7a)EY2Gigabit Ethernet
X
X
X
X
Fast Ethernet
X
X
X
X
Ethernet
X
X
X
X
ATM OC-3/STM-1, OC-12/STM-4, and OC-48/STM-16
X
X
X
X
X
X
X
X
POS3
X
X
X
X
Coupling link
X
X
X
X
Fibre Channel (1 Gbps)
X
X
X
X
Fibre Channel (2 Gbps)
X
X
X
X
FDDI4
X
X
X
X
ESCON5 SM (200 Mbps)
X
X
X
X
FICON6 (800 Mbps)
X
X
X
X
Token Ring
X
X
X
X
SNMP
X
X
X
X
CiscoView
X
X
X
X
Cisco Transport Manager
X
X
X
X
IP packets
X
X
X
X
OSCP7
X
X
X
X
APS8 protocol packets
X
X
X
X
Point-to-point
X
X
X
X
Hubbed ring
X
X
X
X
Meshed ring
X
X
X
X
Sysplex
X
X
X
X
GDPS9
X
X
X
X
1 SONET = Synchronous Optical Networking
2 SDH = Synchronous Digital Hierarchy
3 POS = Packet over SONET
4 FDDI = Fiber Distributed Data Interface
5 ESCON = Enterprise Systems Connection
6 FICON = Fiber Connection
7 OSCP = Optical Supervisory Channel Protocol
8 APS = Automatic Protection Switching
9 GDPS = Geographically Dispersed Parallel Sysplex
New and Changed Information
This section lists new features that appear in this and previous releases of Cisco IOS Release 12.1. The new features are sorted by release number. Some releases include both platforms, others only include one platform.
New Features in Release 12.1(11b)E1
No new features are available for the Cisco ONS 15540 ESP in Cisco IOS Release 12.1(11b)E1.
New Features in Release 12.1(11b)E
The following new features are available for the Cisco ONS 15540 ESP in Cisco IOS Release 12.1(11b)E:
•Extended range transponder modules supporting the following transceivers:
–ESCON and SONET OC-3 MM (1310 nm)
–Gigabit Ethernet and Fibre Channel (1 Gbps) MM (850 nm)
–Gigabit Ethernet and Fibre Channel (1 Gbps) SM (1310 nm)
–Fibre Channel (2 Gbps) MM (850 nm)
–SONET OC-48 SM (1310 nm)
New Features in Release 12.1(7a)EY3
The following new software features are available for the Cisco ONS 15540 ESP in Cisco IOS Release 12.1(7a)EY3:
•Cisco IOS software on the processor.
•Autoconfiguration at startup.
•Autodiscovery of network neighbors.
•Online diagnostics.
•Processor redundancy provided by arbitrations of processor status and switchover in case of failure without loss of connections.
•Autosynchronization of startup and running configurations.
•Support for in-service software upgrades.
•Support for per-channel APS (Automatic Protection Switching) in point-to-point and ring topologies using redundant subsystems that monitor link integrity and signal quality.
•Unidirectional and bidirectional 1+1 path switching.
•System configuration and management through the CLI (command-line interface), accessible through an Ethernet connection or console terminal.
•Optical power monitoring on the transport side, digital monitoring on both client and transport side, and per-channel transponder in-service and out-of-service loopback (client and transport sides).
•Optional out-of-band management of other Cisco ONS 15540 systems on the network through the OSC (optical supervisory channel).
•Support for network management systems that use SNMP. Its capabilities include configuration management, fault isolation, topology discovery, and path trace.
New Features in Release 12.1(7a)EY2
The following new features are available for the Cisco ONS 15540 ESP in Cisco IOS Release 12.1(7a)EY2:
•Cisco IOS software on the processor.
•Autoconfiguration at startup.
•Autodiscovery of network neighbors.
•Online diagnostics.
•Processor redundancy provided by arbitrations of processor status and switchover in case of failure without loss of connections.
•Autosynchronization of startup and running configurations.
•Support for in-service software upgrades.
•Support for per-channel APS (Automatic Protection Switching) in point-to-point and ring topologies using redundant subsystems that monitor link integrity and signal quality.
•Unidirectional and bidirectional 1+1 path switching.
•System configuration and management through the CLI (command-line interface), accessible through an Ethernet connection or console terminal.
•Optical power monitoring on the transport side, digital monitoring on both client and transport side, and per-channel transponder in-service and out-of-service loopback (client and transport sides).
•Optional out-of-band management of other Cisco ONS 15540 systems on the network through the OSC (optical supervisory channel).
•Support for network management systems that use SNMP. Its capabilities include configuration management, fault isolation, topology discovery, and path trace.
Caveats
This section lists the caveats and corrected caveats for each release. Use Table 3 to determine the status of a particular caveat. In the tables, "C" indicates a corrected caveat, and "O" indicates an open caveat.
Table 3 Caveat Matrix for the Cisco ONS 15540 ESP
DDTS Number 12.1(11b)E1 12.1(11b)E 12.1((7a)EY3 12.1((7a)EY2C
C
O
O
C
C
O
O
O
O
O
O
C
C
O
O
C
O
C
O
C
C
C
C
O
C
C
O
O
O
O
O
C
O
This section describes the caveats in the Cisco ONS 15540 ESP.
Symptom: If you attempt to change or edit a threshold in the threshold list that is already associated with an interface, the threshold is applied to that interface even when no changes are made to it. Usually the change in error counts are more important than the error counters themselves.
Workaround: Issue the clear counters command.
Symptom: If CiscoView files are extracted on a Flash Disk (disk0: or disk1:), the package does not work.
Workaround: Install CiscoView on a Flash PC Card (slot0: or slot1:).
Symptom: When there is a constant stream of loss of sync alarms, a port fail notification is not generated. Although both signal failure and signal degrade thresholds are applied, only signal degrade is observed. The signal failure threshold is monitored by hardware registers. When the signal failure threshold is exceeded, the hardware normally generates a port fail notification. Because the loss of sync alarms are constant, the threshold exceeded cannot generate a port fail notification. The signal degrade is reported because it is monitored by software and does not need any notifications from hardware.
Workaround: Disable and reenable monitoring once with the no monitor/monitor enable command sequence to generate the port fail notification.
Symptom: Upon switchover, the active processor card can become nonresponsive. The processor card's Active LED will remain on, even though it is no longer actively controlling the system.
Workaround: None
Remove and reinsert the processor card to correct the fault.
Symptom: The ROMMON might continuously loop in an attempt to autoboot a missing system image.
Continuous looping happens when autoboot is configured in the configuration register (0x2102), but the system image corresponding to the system boot filename command in the startup configuration is missing and no alternate system boot filename command is configured for an existing system image.
During normal system functioning, the system first checks for system image file names in the startup configuration system boot filename commands. If there are none, or the images are not valid, the system checks the Flash device in slot0: and then bootflash for loadable images before stopping its attempts to autoboot.
Workaround: Configure at least one system boot filename command for an existing system image on both processor cards before reloading either processor card.
If autoboot looping occurs, issue a console send break command during the first few seconds of a reload attempt to stop autobooting. Then manually boot the system using a valid system image in Flash memory or on the network.
Upgrade the processor card ROMMON image to release 12.1(11r)E3 or later.
Symptom: If during a netboot attempt the processor card fails to netboot or the peer processor card changes its Active/Standby state, any further changes to the peer processor card Active/Standby state are ignored until a reset command is issued at the processor card ROMMON prompt.
Workaround: Issue a reset command at the ROMMON prompt after failing to netboot.
Upgrade the processor card ROMMON image to release 12.1(11r)E3 or later.
Symptom: An error can occur with management protocol processing. Please use the following URL for more information:
http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCdw65903Workaround: None
Symptom: Following an IOS crash, a second ROMMON exception might cause the original stack trace to be lost. This happens if a pending PCI (peripheral component interconnect bus) interrupt was in progress but was not handled before the IOS crash.
Workaround: Upgrade the processor card ROMMON image to release 12.1(11r)E3 or later.
Symptom: The following errors might occur:
–The 100 Mbps LED for Network Management Ethernet (NME) port might be on even if the port is connected to an 10 Mbps source. This LED should be on only when connected to a 100 Mbps source.
–The full duplex LED might not stay on even when the port is connected to a full duplex source.
–Auto negotiation of speed and duplex mode might not work when switched from a 10 Mbps source to 100 Mbps source.
–Auto negotiation of speed and duplex mode might not work when switched from a 100 Mbps source to a 10 Mbps source.
Workaround: None.
Symptom: The system power cycles and the standby processor card startup configuration is not synchronized with the active processor card startup configuration. If this occurs, then the previous standby processor card might become the active processor card and a different set of connections might be set up.
The standby processor card startup configuration can become outdated when it is in maintenance mode.
Workaround: Remove the standby processor card from the shelf when it is not in use.
Upgrade the processor card ROMMON image to release 12.1(11r)E3 or later.
Symptom: Loopback cannot be configured on the wave interface of an extended range transponder module if no transceiver is present. The loopback command is accepted but the loopback is not configured.
Workaround: Insert a transceiver before configuring the loopback on the wave interface.
Symptom: When laser safety control is enabled on the OSC wave 0 interface or wave 1 interface, the OSC trunk laser does not shut down when a fiber cut occurs.
Workaround: None
Symptom: If the configuration register autoboot field is set to either 0x1 or 0x2 and the first file in bootflash memory is not a loadable system image, then the system will continue to try to reboot.
Workaround: Use the send break command on the console CLI to stop the autoboot cycling, and then manually boot a loadable system image. Make sure the first image in bootflash memory is a valid system image.
Upgrade the processor card ROMMON image to release 12.1(11r)E3 or later.
Limitations and Restrictions
This section contains limitations and restrictions that apply to the Cisco ONS 15540 ESP.
Transponder Modules
This section contains limitations and restrictions that apply to transponder modules.
•When you insert the standby transponder module in a y-cable protected configuration, remove the cable from the transponder module before inserting the transponder module into the shelf. Failure to remove the cable might result in errors that can affect the performance of the active signal received by the client equipment.
•CRC errors may occur with 2-Gbps Fibre Channel on single-mode transponders when high input power levels are received from the client laser sources.
Data errors or link-down conditions for 2-Gbps Fibre Channel might occur when used with certain client laser sources. Transmitters in some client GBIC and SFP transceiver units might send large overshoots in optical power with signal bit transitions, causing momentary overload conditions on the transponder client side receiver. The average transmitted power level from the GBIC does not violate the overload specification of the transponder client side receiver, so a power meter does not detect the overload.
The workaround is to attenuate the signal from the client equipment to a recommended level of -12 dBm when transmitting 2-Gbps Fibre Channel services.
•If both processor cards are removed, traffic through the system is affected as follows:
–For Type 2 extended range transponder modules, traffic is shut down.
–For 10-GE transponder modules, traffic is shut down.
–Type 1 SM transponder modules and MM transponder modules do not operate reliably. The traffic might be affected.
–In the shutdown state, the Status LED on the line card motherboard turns orange.
Note Traffic on pass through optical channels (which passively pass through the mux/demux modules) are not affected by the removal of the processor cards.
Related Documentation
Refer to the following documents for more information about the Cisco ONS 15540 ESP:
• Cisco ONS 15540 ESP Planning and Design Guide
• Regulatory Compliance and Safety Information for the Cisco ONS 15540 ESP
• Cisco ONS 15540 ESP Hardware Installation Guide
• Cisco ONS 15540 ESP Configuration Guide and Command Reference
• Cisco ONS 15540 ESP Troubleshooting Guide
•Cisco ONS 15540 ESP MIB Quick Reference
• Glossary of Optical Networking Terms
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To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Sun Jun 27 15:21:55 PDT 2004
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