Documentation for Administrators and Application Developers

• Cisco CRS Resources Card 4.0 - PDF

• MS SQL Server 2000 for Cisco CRS 4.0 Resources Card - PDF

• Cisco CRS Installation Guide 4.0(1)

• Cisco CRS Installation Guide 4.0(2) and 4.0(3)

• Cisco CRS Installation Guide 4.0(4)

• Getting Started with Cisco IPCC Express Edition 4.0(1) - PDF

• Getting Started with Cisco IP IVR 4.0(1) - PDF

• Cisco CRS Administration Guide 4.0(x) - PDF

• Cisco IPCC Gateway Deployment Guide, Release 7.0(0) (Updated March 2006)
  This document describes how to deploy the IPCC Gateway that allows communication between an ICM parent and an IPCC Enterprise or IPCC Express child.

• Cisco CRS Scripting and Development Series: Volume 1, Getting Started with Scripts 4.0(1) - PDF

• Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference 4.0(1) - PDF

• Cisco CRS Scripting and Development Series: Volume 3, Expression Language Reference

• Cisco CRS Historical Reporting Administrator and Developer Guide 4.0(1) - PDF

• Installing Cisco Security Agent for Cisco CRS 4.0(1) - PDF

• Cisco CRS Database Schema 4.0(1)

• Cisco CRS Servicing and Troubleshooting Guide 4.0 - PDF

• Cisco CRS (IP IVR and IPCC Express) Release 4.0(1) Port Utilization Guide (8/12/2005)
  This document provides a list of the TCP and UDP ports used by Cisco IPCC Express 4.0(1), including IP IVR and IPCC Express.

• Cisco CRS Installation Guide, 4.0(5), June 28, 2007