Troubleshooting When Integrated with PTC

This topic lists additional troubleshooting information for common components when you are using VRC integrated with PTC.

If either VRC or PTC applications are not operable, the common components might be suspect. These common components include:

Cisco IE2100:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/ptc/2_1/index.htm

If you are using the Cisco IE2100 device in your network, and AAA is enabled on a device, a user with privilege level of 15 is required to bypass the enabled password prompt.

Tomcat:

CNS security service: