Voice application prompts specify information such as language, category, and location of audio files for dynamic prompts or to specify language and location of the audio prompt within the IVR script for a voice application.
Use this procedure to add an application prompt to a voice application.
Expand the dial plan tree to view all components.
Select the zone which contains the voice application you want to add a prompt to.
Click the Applications tab. The list of voice applications for this zone is displayed.
Double-click the application to add a prompt.
Click the App. Prompts tab.
Right-click and choose Add from the menu. The Add App. Prompt dialog box appears.
Enter the application prompt attribute information.
Application Prompt Attribute |
Description |
Language |
One of the pre-defined language codes in the gateway.
|
Preference |
The language preference number. The range is 0-9. |
Category |
The category number of the audio prompt. The range is 0-4. |
Audio URL |
The location of the audio files. Maximum value 255 characters. |
Validation State |
Indicates whether the Cisco VRC server can contact the element during the Validation process. |
Details |
An optional text string that give more details about the status of the element. Maximum value is 255 characters. |
Click Apply. The application prompt is added to the voice application.