This topic lists frequently asked questions specifically about the VRC installation process. This information applies to VRC as a standalone product.
Note: If you are using VRC integrated with Packet Telephony Center (PTC), the installation of VRC is managed by the PTC installation scripts. Refer to the Cisco Packet Telephony Center Installation and Configuration Guide for more information.
Some of the most common issues that occur during installation are:
Not enough memory. VRC standalone software requires 300 MB of disk space for installing the software components and for storing temporary files.
Some processes might already be running. You need to stop these process (for example, tomcat or cns) before you install the VRC software.
Where can I find the VRC Installation Procedure?
The Cisco Voice Routing Center Installation Procedure is located on the Cisco website at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/vrc/vrc1_1/install.htm
Which VRC server platform do you recommend for the easiest installation?
Solaris 2.8 from a Solaris full OEM install. With this, Perl is also installed. It is easiest to let the VRC installation install Tomcat, MySQL, Java Runtime Engine, CNS Event Bus, CNS Security API, DCL Directory Administration, and VRC. We recommended that you answer the default option (yes in most cases) to the installation questions.
I noticed that the VRC install scripts include Perl scripts. Am I required to install Perl?
Yes. You need to download it from the Perl website, (http://www.perl.com) and install the Perl software before you install the VRC software.
When I choose "yes" to the question "Do you want to configure MySQL?", I receive the following error. What does this mean?
Starting Mysql Server process ...
ERROR 1008 at line 1: Can't drop database 'gdpm'. Database doesn't exist
Database is not removed as it may not exist
The database does not exist. VRC creates it at startup. This is not an issue.
Must I log into the server as the new user defined during installation before starting VRC?
Yes. Once installation is complete, you must log out as root and log in to the server again as the new user to pick up the new profile before running the VRC software.