Troubleshooting the Server

This topic lists additional troubleshooting information for VRC server operation.

The key processes that need to be running for VRC operation are:

The VRC logging structure captures:

The following table shows where the logging information is captured:

Log file

User Activity

Dial Plan Problems

System Activity

System Errors

Debug/Trace

Internal (server)

X

X

X

X

X

System (server)

X

X

X

 

 

Audit (server)

X

 

 

 

 

User (client)

per user

per user

per user

 

 

The maximum size of the log file is fixed in the system properties file. As a result, the log file only grows up to the maximum file size. When the maximum size is reached, the log file is backed (into .old file) and a new file with the same name (for example, GdpmInternal.log) is created for logging.

The maximum disk space used for a given log file is twice the size specified in the GDPM properties file.

Debugging information:

If debugging is set from the console, it does not persist through a server restart.