Cisco Unified Contact Center Enterprise 7.x Solution Reference Network Design (SRND)

• Cisco Unified Contact Center Enterprise 7.x Solution Reference Network Design (SRND)
  Click on the above link to download a PDF file of the complete document.

• Preface

• Architecture Overview

• Deployment Models

• Design Considerations for High Availability

• Unified Contact Center Enterprise Desktop

• Cisco Unified Outbound Dialer

• Cisco Unified Mobile Agent

• Securing Unified CCE

• Sizing Call Center Resources

• Sizing Unified CCE Components and Servers

• Sizing Cisco Unified CallManager 4.x and 5.x Servers

• Bandwidth Provisioning and QoS Considerations

• Glossary

• Index