IPCC Enterprise Edition Core Documentation

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) Documentation Guide
  This document identifies and describes the IPCC Enterprise documentation.

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) Administration Guide
  This document describes how to administer components of the Cisco IP Contact Center (IPCC) Enterprise Edition solution. It includes information about administering IPCC Enterprise for both voice and mutichannel contact centers.

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) Reporting Guide
  Introduced in IPCC 6.0, this guide helps you understand and interpret IPCC reporting data & may be useful for IPCC 5.0 customers. It also explains configuration and scripting on reporting data for planning and deploying IPCC to meet your reporting needs.

• Cisco IP Contact Center Enterprise Edition Releases 5.0 and 6.0 Solution Reference Network Design (SRND)
  This document provides design considerations and guidelines for deploying Cisco IP Contact Center (IPCC) Enterprise Edition solutions based on the Cisco Architecture for Voice, Video, and Integrated Data (AVVID).

• Cisco IP Contact Center Enterprise Edition Release 6.0(0) Installation and Configuration Guide
  This document describes how to install and configure components of the Cisco IP Contact Center (IPCC) Enterprise Edition solution.