IPCC 5.0

• ICM 5.0

• Cisco Agent Desktop and Cisco Supervisor Desktop
  Doc. set for the Cisco Agent Desktop Releases 4.2, 4.2.1, 4.4, 4.4.1, 4.6, 6.0(1) and assoc. products, including the Cisco Supervisor Desktop and the IP Phone Agent. Doc. includes installation instructions as well as config. and maintenance info.

• Cisco ICM Software Release 5.0 Pre-installation Planning: IP Contact Center (IPCC)
  This document describes pre-installation planning for the Cisco IP Contact Center (IPCC). Topics include an overview of the IPCC components, a review of possible IPCC configurations, and planning for data networking and fault tolerance.

• Cisco ICM Software Release 5.0 IP Contact Center Administrator Guide
  This document describes administrative tasks for the Cisco 5.0 IPCC solution. It includes information about configuring your system, and discusses IPCC reporting configuration and operation.

• Cisco ICM Software Release 5.0 IP Contact Center Installation and Configuration Guide
  This document describes how to install and configure the ICM components that are used for the Cisco IP Contact Center (IPCC) solution. This manual includes information about installing the CallManager PG, VRU PG, and CTI Server.

• Cisco ICM Software Release 5.0 IP Contact Center Laboratory Guide
  This document describes how to set up and configure the components of the IPCC system in a laboratory environment. The manual includes information about configuring CallManager, IP IVR, CTI OS Desktop, and ICM software with the multi-media options.