Outbound Option

• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.1(1)
  This document provides installation and configuration information about the Cisco Intelligent Contact Management (ICM) Outbound Option (formerly Blended Agent) application.

• Outbound Option User Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions, Release 7.1(1)
  This document describes how to administer and use the Cisco Intelligent Contact Management (ICM) and IPCC Outbound Option (formerly Blended Agent).