CTI Object Server (CTI OS) Documentation

• Release Notes for Cisco CTI OS Software Release 7.1(1)

• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
  This document provides an introduction to CTI, as well as an overview and description of the products that are contained in the Cisco ICM software CTI offerings.

• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
  This document describes CTI OS Architecture and the CTI OS Client Interface and provides syntax and descriptions for CTI OS methods and events.

• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
  This document provides procedures for installing and configuring the CTI OS product.

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.1(1)
  This document is intended to guide a Citrix administrator through the installation and configuration of Cisco CTI OS Release 7.1(1) in a Citrix MetaFrame Presentation Server 4.0 or Microsoft Terminal Services environment.

• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
  This document provides information about troubleshooting the CTI OS product. It presumes that the ICM software, CTI Server, and CTI OS products have already been installed.

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1)
  This document provides agents with instructions for using CTI OS Agent Desktop to answer and process calls.

• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1)
  This document provides instructions for using the CTI OS Supervisor Desktop for IPCC Enterprise. The manual includes descriptions and instructions for IPCC supervisor features used for monitoring and managing agent team members.