Configuration and Administration Guides

• Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)

• ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions, Release 7.1(1)
  Describes the ICM-to-ICM Gateway functionality that is part of Cisco's ICM software. It discusses ICM-to-ICM Gateway functionality, architecture, and call flow and provides instructions for configuring ICM systems for ICM-to-ICM Gateway use.