Reporting

• WebView Installation and Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) (May 2007)
  This document discusses how to install and administer WebView, how to set up users to access WebView, and installation troubleshooting tips.

• Reporting Guide for Cisco IPCC Enterprise & Hosted Editions, Release 7.0(0) (updated June 2006)
  This document provides information to understand & interpret reporting data in an IPCC environment. It also explains configuration and scripting on reporting data for planning and deploying your IPCC system to meet your reporting needs.

• Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
  This document is a tutorial for using Sybase's InfoMaker to create custom report templates.

• WebView Online Help for ICM Release 7.0(0)
  This document describes how to use WebView and includes reference descriptions of all the templates.

• Japanese WebView Online Help for ICM Release 7.0(0)

• European French WebView Online Help for ICM Release 7.0(0)

• Canadian French WebView Online Help for ICM Release 7.0(0)

• Spanish WebView Online Help for ICM Release 7.0(0)

• WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions, Release 7.0(0)
  This manual describes the Cisco IPCC WebView report templates. See the WebView online help for further information.

• German WebView Online Help for ICM Release 7.0(0)