Configuration and Administration Guide

• ICM Administration Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated July 2007)
  This document describes how to administer and manage ICM software, database administration, job scheduling, event management, support services, and the ICM fault tolerant architecture.

• ICM Configuration Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated June 2007)
  This document describes how to use the ICM Configuration Manager tools to configure ICM software once it has been installed.

• Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
  This document provides information on how data is organized in the databases for ICM software.

• ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) (Updated May 2007)
  This document provides information to help you understand scripts to route contacts from all channels supported by ICM software.

• Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) (June 2006)
  This document provides installation instructions and information about Cisco Security Agent for Cisco Intelligent Contact Management (ICM) Software.

• ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions, Release 7.0(0)
  Describes the ICM-to-ICM Gateway functionality that is part of Cisco's ICM software. It discusses ICM-to-ICM Gateway functionality, architecture, and call flow and provides instructions for configuring ICM systems for ICM-to-ICM Gateway use.

• SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)