Outbound Option

• Cisco ICM Software Release 5.0 Blended Agent Setup and Configuration Guide
  This document provides installation and configuration information about the Cisco Intelligent Contact Management (ICM) Blended Agent (BA) application.

• Cisco ICM Software Release 5.0 Blended Agent User Guide
  This document describes how to use the Cisco Intelligent Contact Management (ICM) Blended Agent (BA) application.