CTI Object Server (CTI OS) Documentation

• Release Notes for Service Release 3 for Cisco CTI OS Release 5.1

• Release Notes for Service Release 2 for Cisco CTI OS Release 5.1

• Release Notes for Service Release 1 for Cisco CTI OS Release 5.1

• Release Notes for Cisco CTI Software Release 5.1

• Cisco ICM Software Release 5.1 CTI Product Description
  This document provides an introduction to CTI, as well as an overview and description of the products that are contained in the Cisco ICM software CTI offerings.

• Cisco ICM Software Release 5.1 CTI OS Agent Desktop User Guide
  This document provides agents with instructions for using CTI OS Softphone to answer and process calls.

• Cisco ICM Software Release 5.1 CTI OS Developer's Guide
  This document describes CTI OS Architecture and the CTI OS Client Interface and provides syntax and descriptions for CTI OS methods and events.

• Cisco ICM Software Release 5.1 IPCC Supervisor Desktop User Guide
  This document provides instructions for using the IPCC Supervisor Desktop. The manual includes descriptions and instructions for IPCC supervisor features used for monitoring and managing agent team members.

• Cisco ICM Software Release 5.1 CTI OS System Manager's Guide
  This document provides procedures for installing and configuring the CTI OS product.

• Cisco ICM Software Release 5.1 CTI OS Troubleshooting Guide
  This document provides information about troubleshooting the CTI OS product. It presumes that the ICM software, CTI Server, and CTI OS products have already been installed.

• Release Notes for Cisco CTI Software Release 5.0

• Cisco ICM Software Release 5.0 CTI Product Description
  This document provides an introduction to CTI, as well as an overview and description of the products that are contained in the Cisco ICM software CTI offerings.

• Cisco ICM Software Release 5.0 CTI OS Developer's Guide
  This document describes CTI OS Architecture and the CTI OS Client Interface and provides syntax and descriptions for CTI OS methods and events.

• Cisco ICM Software Release 5.0 CTI OS System Manager's Guide
  This document provides procedures for installing and configuring the CTI OS product.

• Cisco ICM Software Release 5.0 IPCC Supervisor Desktop User Guide
  This document provides instructions for using the IPCC Supervisor Desktop. The manual includes descriptions and instructions for IPCC supervisor features used for monitoring and managing agent team members.

• CTI OS Release 5.1 Internationalization Toolkit
  This manual discusses the CTI OS Internationalization Toolkit, a general purpose toolkit that provides mechanisms for creating localized CTI OS client applications.