Configuration and Administration Guides

• Cisco ICM Software Release 5.0 Installation Guide
  This document describes how to install the components of ICM software, including information about hardware configuration and software setup.

• Cisco ICM Software Release 5.0 Configuration Guide
  This document describes how to use the ICM Configuration Manager tools to configure ICM software once it has been installed.

• Cisco ICM Software Release 5.0 Administrator Guide
  This document describes how to administer and manage ICM software, database administration, job scheduling, event management, support services, and the ICM fault tolerant architecture.

• Cisco ICM Software Release 5.0 Scripting and Media Routing Guide
  This document provides information to help you understand scripts to route contacts from all channels supported by ICM software.

• Cisco ICM Software Release 5.0 Security Guide
  This document discusses the optional security and partitioning features of Cisco ICM software.

• Cisco ICM Software Release 5.0 Database Schema Handbook
  This document provides information on how data is organized in the databases for ICM software.

• Cisco ICM Software Release 5.0 ICM-to-ICM Gateway User Guide
  This document describes the ICM-to-ICM Gateway functionality that is part of Cisco's ICM software. It discusses ICM-to-ICM Gateway functionality, architecture, and call flow and provides instructions for configuring ICM systems for ICM-to-ICM Gateway use.

• Security Best Practices for Cisco Intelligent Contact Management Software Release 5.0(0)
  This document describes security hardening configuration guidelines for Cisco ICM software Release 5.0(0) in the Microsoft Windows 2000 Server environment.

• Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 5.0(0) [SR8 or later]
  This document provides installation instructions and information about Cisco Security Agent for Cisco Intelligent Contact Management (ICM) Software.