ACD Supplements

• Cisco ICM Software Supported Switches (ACDs) (06/Sept/2007)
  This document lists the ACD supported switches.

• Cisco ICM Software ACD Supplement for Alcatel 4400 (14/December/2006)
  This document contains the specific information you need to maintain an Alcatel 4400 PG in an ICM environment.

• Cisco ICM Software ACD Supplement for Aspect CallCenter (16/Oct/2006)
  This document contains the specific information you need to maintain an Aspect Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for Aspect Contact Server (16/Oct/2006)
  This document contains the specific information you need to maintain an Aspect Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for DEFINITY (28/Aug/2007)
  This document contains the specific information you need to maintain a DEFINITY Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for Ericsson MD110 (20/Nov/2006)
  This document contains the specific information you need to maintain an Ericsson MD110 Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (14/March/2007)

• Cisco ICM Software ACD Supplement for Nortel Meridian (13/Nov/2003)
  This document contains the specific information you need to maintain a Meridian Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for Rockwell Spectrum (9/Feb/2007)
  This document contains the specific information you need to maintain a Spectrum PG in an ICM environment.

• Cisco ICM Software ACD Supplement for Nortel Symposium (18/Jul/2007)
  This document contains the specific information you need to maintain a Symposium Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for Nortel DMS-100/SL-100 (22/Aug/2007)
  This document contains the specific information you need to maintain a Nortel DMS-100/SL-100 Switch with CompuCALL Interface in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software ACD Supplement for Siemens Hicom 300E (4/Dec/2006)
  This document contains the specific information you need to maintain a Siemens Hicom 300E Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.

• Cisco ICM Software Supplement for VRU Peripheral Gateway (16/Oct/2006)
  This document contains the specific information you need to maintain a VRU Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.