Core
Cisco ICM Software Release 4.6.2 Administrator Guide
This document describes how to administer and manage ICM software, database administration, job scheduling, event management, support services, and the ICM fault tolerant architecture.
Cisco ICM Software Release 4.6.2 Script Editor Guide
This document describes how to use the ICM Script Editor to define business rules for an ICM contact center.
All contents are copyright © 1992--2007 Cisco Systems, Inc. All rights reserved.
Important Notices
and
Privacy Statement
.