"Do I Know This Already?" Quiz 71
11
List four reasons why you would use a chat script.
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12
Which of the following would trigger a chat script start?
a. Line reset
b. DDR
c. Line activation
d. Manual
The answers to the "Do I Know This Already?" quiz are found in Appendix A, "Answers to the
`Do I Know This Already?' Quizzes and Q&A," on page 397. The suggested choices for your
next step are as follows:
·
6 or fewer overall score--Read the chapter. This includes the "Foundation Topics," the
"Foundation Summary," Q&A, and scenarios at the end of the chapter.
·
7, 8, or 9 overall score--Begin with the "Foundation Summary," then go to the Q&A and
scenarios at the end of the chapter.
·
10 or more overall score--If you want more review on these topics, skip to the
"Foundation Summary," then go to the Q&A and scenarios at the end of the chapter.
Otherwise, move to the next chapter.