26
Chapter 1
Troubleshooting Methodology
18.
What is an important part of the iteration process? (Choose all that apply.)
A.
Creating more possible causes
B.
Gathering more information
C.
Homing in on the cause of the failure
D.
Creating a new action plan
19.
How should you verify that changes made to the network were
effective?
A.
Use show ip route.
B.
Use show tech.
C.
Perform all tests that were used to gather information about the
problem.
D.
Ask the user if they are still experiencing the problem.
20.
Which of the following attributes is necessary to troubleshoot network
problems successfully?
A.
An intimate knowledge of the network
B.
A good troubleshooting method
C.
Expensive troubleshooting equipment
D.
A good understanding of the problem
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